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Ciocca Ford Lincoln of Lawrenceville

Lawrence Township, NJ

4.6
385 Reviews
Call Dealership (609) 659-0647
View Awards

2920 Brunswick Pike

Lawrence Township, NJ

08648

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385 Reviews of Ciocca Ford Lincoln of Lawrenceville

May 29, 2024

They were quick and helpful. They texted me as soon as my car was done at the shop. They gave me a run down in writing of what was done to my car and what they thought the proble More

by JDDOLAN0829
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Espinoza, Jackie Krzaczyk
Report | Print
May 30, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thank you so much for the great review, JD! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

May 28, 2024

I had a great experience all the people were so kind would highly recommend to everyone! More

by Mark S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Ramos
Report | Print
May 29, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thank you so much for the great review, Mark! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

May 25, 2024

Great service experience here - Jackie was fantastic to work with, so informative, prompt, and helpful. Very pleased!!! More

by GabiK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Espinoza, Jackie Krzaczyk
Report | Print
May 28, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Gabi, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

May 25, 2024

Very proactive and their valet service to pickup my car is next level.. Appointments are very efficient. More

by KPBIRISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Espinoza, Jackie Krzaczyk
Report | Print
May 28, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

We're so glad to hear it! Thank you for the great review, Kpbirish! We're always here to help if anything else comes up!

May 25, 2024

David needs to improve his communication and keep client informed. Did jot complete the work on agreed time. I had to follow up multiple times. More

by Sma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Espinoza, Jackie Krzaczyk
Report | Print
May 25, 2024

Very good service I am pleased loved your manager Mark cook very knowledgeable and helpful loved the service More

by Cars111112
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
David Espinoza, Jackie Krzaczyk
Report | Print
May 28, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

May 24, 2024

Greeting staff really rude not friendly , I get there and they did not even say how can we help you the just ignored me with a very rude face More

by 001FERNANDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Espinoza, Jackie Krzaczyk
Report | Print
May 24, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Hi Fernando, we apologize for your recent experience with us. We set a high standard for ourselves, and we're so sorry to hear this was not met in your interaction with our business. Please reach out to a manager at (609) 882-2900 so we can resolve this to the best of our ability.

May 24, 2024

Everyone was pleasant and courteous. My vehicle was repaired with very little disruption to my day. I am very grateful for the level of service I received. More

by KATHREA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Cook, Tony Ramos, David Espinoza, Jackie Krzaczyk
Report | Print
May 28, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thank you so much for the great review, Kathrea! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

May 24, 2024

I chose to service my vehicle at Ciocca Ford of Lawrenceville because of proximity and some familiarity with staff. When I arrived with my 2010 Escape. I was greeted by the Service Manager, and Jac More

by CLIFF.TORBAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Cook, Jackie Krzaczyk
Report | Print
May 28, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thank you very much for such a great review, Cliff! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

May 24, 2024

One of the best dealership in term of customer service and they get the job done. More

by Jeanpetit35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Espinoza
Report | Print
May 28, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

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