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Ciocca Ford Lincoln of Lawrenceville
Lawrence Township, NJ
384 Reviews
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384 Reviews of Ciocca Ford Lincoln of Lawrenceville
February 13, 2025
I purchased the vehicle and when I test drove it I advise the salesperson that it needed brakes he stated it was condensation on the rotors and it needed to be driven, the next day they had to come pick it u the salesperson that it needed brakes he stated it was condensation on the rotors and it needed to be driven, the next day they had to come pick it up on a flatbed truck because the brakes were bad. Not only that I am on my 4th temp tag because they seem to have a problem obtaining the title for the vehicle I purchased. Not to mention no one returned your calls and the only time I received a call back was when I wrote a review regarding the bad service I received from this dealership. One of my headlights look like a fish bowl full of water I was promised by the manager of this dealership that he would take care of it, well again that was blowing smoke up my butt! What they did was remove the lens dried it out scratched it up left marks and particles in the lens dropped the vehicle off and it was still full of water, and condensation. I had asked several times to speak to the manager prior to this incident and was advised by several staff members that is not possible for me to communicate with the manager. It took for me to write a review for the manager to finally reach out to me, but again for me to be very disappointed with the communication skills, poor service department, very disrespectful service manager, and a salesperson that will not return your calls after he sells you a car. It is very easy for them to sell you a vehicle, very hard for them to maintenance it properly, poor customer service, and absolute horrible communication skills. Everyone keeps pointing fingers at everyone else and no one there takes ownership or responsibility for anything! This dealership reminds me of a famous quote: "Excuses are the tools of the weak and incompetent. Used to build monuments of nothingness. Those who excel in it seldom excel in anything else but excuses.” More
by Ms Griff
Employees Worked With
Chris Murphy, Nicolas Guirand, Jim Catucci, Tony Ramos, David Espinoza
October 17, 2024
THE WORST POSSIBLE EXPERIENCE EVER IN A LINCOLN DEALER! No loaner car available twice with no notice that there would not be one. No transport to any where else to pass the time. The Lincoln waiting area No loaner car available twice with no notice that there would not be one. No transport to any where else to pass the time. The Lincoln waiting area is like a large dirty closet! Two problem issues to be corrected neither could be addressed with out a further appointment. Very helpful and pleasant mechanics but awful management. More
by joe
Employees Worked With
Mark Cook, David Espinoza
Verified CustomerSeptember 04, 2024
Nick is patient and super helpful with all of the details!!!! Very thoughtful and considerate dealer that will make sure you are comfortable details!!!! Very thoughtful and considerate dealer that will make sure you are comfortable More
by BETTORBLUCKY
Employees Worked With
Nicolas Guirand
September 02, 2024
Even though I bought my car at a different dealership this service center answered my problems with quality work. The work was done right the first time I was in and out in under 2 hours. this service center answered my problems with quality work. The work was done right the first time I was in and out in under 2 hours. More
by MDOPPY58
Employees Worked With
Cameron
