Ciocca Ford Lincoln of Flemington

My new car buying experience was everything that in today's dealer world I expected it not to be: professional, knowledgable sales people with no gimmicks or high pressure sales technique. I was at two today's dealer world I expected it not to be: professional, knowledgable sales people with no gimmicks or high pressure sales technique. I was at two other Ford / Lincoln Dealerships prior to this one that knew absolutely nothing about the Lincoln MKZ Hybrid and one dealership that did not even know how to start the car. One dealer told me a green light that was on was the battery, when actually it just meant the car was running. Now with regards to Mark Schmaling, my sales person at Ditschman Ford Lincoln, it was my best car buying experience since 1984 and I have had a few cars in between. I scheduled an appointment and a car was ready for a test drive upon my arrival. Mark, first wanted to make sure that I knew everything you wanted to know and needed to know about this new hybrid model. He took me for a test drive after going over all of the features and took me on a route to show how all of those features worked. I was extremely impressed. As I have a great interest in the technology and any potential issues with this technology I had many questions. And there was not one that stumped him. Of most interest to me was the warranty on the Lithium Ion batteries, the main electric storage system. I could find no information on this. Mark knew that NJ law follows California law and requires a 150,000 mile warranty on this battery. He also pointed out that it is highly unlikely that it will ever need to be replaced during the life of the vehicle based on cab tests in San Francisco. During pick up of the vehicle, Mark gave my wife a thorough run down of all of the car features, set up our cell phones, expalined the garage door opener system and set up all of the other voice activated screens (entertainment, climate controls and navigation). The business manager, Chris, handled our paperwork pleasantly and quickly having the registration ready for us. I also met Jim O'Brien, the Sales Manager, the first day I was there. Just a pleasant hello and if I need extra help, i could reach out to him. None of the past gimmicks, where the salesman disappears into a back room and the sales manager comes over with a high pressure sales pitch. If I needed to see the sales manager, I felt I could have gotten a hold of him but one was not forced upon me like previous experiences. The start to finish sales experience with one professional knowledgable and experienced person with no hand offs to others really stands out for me as par excellence. And I should note that the start of the process was an internet contact based on inventory seen on line. Ditschman was the only dealership where the internet contact, Mark Schmaling, was the same as the person that you met in the show room. To me that was very impressive, as Mark who made the initial contact with me actually knew product and certainly knew more than to just forward the e-mail to a slaes person. Lincoln should definitely use the Ditschman approach with people like Mark as their model for their other locations. Bravo to Mark Schmaling and Ditschman Lincoln. More

My experience with Tom Santangelo was excellent. After I purchased my Lincoln MKZ, he did a good job explaining the new features of the MKZ and took a picture of him turning the keys over to me. I would rec purchased my Lincoln MKZ, he did a good job explaining the new features of the MKZ and took a picture of him turning the keys over to me. I would recommend Ditschman Ford to all my friends. More

On April 29, 2013 I purchased a used Ford Ranger from Flemington/Ditchman and my salesman was Robert Presuto. Robert Presuto went above and beyond to make my purchase experience as smooth as possible. I Flemington/Ditchman and my salesman was Robert Presuto. Robert Presuto went above and beyond to make my purchase experience as smooth as possible. I left Mr. Presuto a message on his day off and he returned my phone call within a hour from his residence to answer a few questions I had. Robert Presuto is a total professional and a asset to the Flemington/Ditchman Ford dealership. I would like to also say that Beth Delaney who assisted with the financial process of the purchase was extremely helpful and took her time explaining questions I had. Thanks again. More

Thanks for your great help and expertise in arranging the purchase of my Mercury Grand Prix. Thanks to you Peter and Joe along with Beth and Antonia for your help. I told my son Robert about my experience purchase of my Mercury Grand Prix. Thanks to you Peter and Joe along with Beth and Antonia for your help. I told my son Robert about my experience with a wonderfully friendly group of guys and gals that I never thought I'd would find in as automobile dealership. Joe and Beth mentioned the years they have been with the company and I can well understand why they feel that way. It's called "family!" My wife loves the car and wanted me to pass on to you her thanks as well. Cheers, Bob DeVoe More

I found this truck on the internet and began inquiring about it. I met Joe Valenti, my salesman, and began getting to know more about the vehicle and the dealership. This was an expensive purchase to be about it. I met Joe Valenti, my salesman, and began getting to know more about the vehicle and the dealership. This was an expensive purchase to be done in another state that I would have to purchase a ticket to fly and check this truck out. I knew it had to be a solid deal with reputable people for this to be good for me. I discovered that this dealership not only was highly recommended on line but I found car salesmen here in Spartanburg, S. C. that knew of its high reputation for customer service and sales . I was fully convinced that Joe Valenti was an honest salesman who was helping me determine if this was the truck for me. I was ready to proceed. I was sent much information and many pictures that completely convinced me that this was a great truck at a great price. I began to process my financing at my local Federal credit Union. I did this because I have always had the best financing rate there Joe also suggested for me to go through Beth Delaney at Ditschman Ford for her to see if her competitive rate were lower. Beth found better financing with lower rates and shorter terms. She also treated me like family throughout this process. Very accurate and professional and kind. I was so glad that Joe knew how to help me get the best deal and financing. I flew up to Flemington, N. J. and bought the best truck I have ever seen. It was fully everything that I was told. I was so impressed with this truck. Also, Beth Delaney purchasing paperwork was just as she had said. No additional fees or dealer surprise fees. It was just as I had been told. I'm not happy because I just bought a great truck. I am happy because I was served by two great people and they helped me meet my need. Everything went well! I have a great salesman friend in Joe Valenti who was completely thorough and professional. It was his knowledge and experience that made me feel confident to purchase this truck. It was his guiding me that helped it to be more affordable. I would like to give you this advice. For a sound deal on great vehicles see Joe Valenti at Ditschman Flemington Ford, Flemington N. J. You will not be disappointed. Thanks to you Joe! More

Kevin Lawler had helped several other members of my family find cars that they were very happy with. It was an easy choice to come to Ditschman/Flemington Ford to purchase my first new car. I graduat family find cars that they were very happy with. It was an easy choice to come to Ditschman/Flemington Ford to purchase my first new car. I graduated from college within the year and recently got my first job. I was very excited to have my first brand new car considering I previously owned a used 2000 Jetta. Kevin was just as eager and excited as I was about my purchase of a new car. He was extremely knowledgeable and helpful when it came to the choice of cars as well as deciding between leasing and buying as my best choice. Kevin laid out a variety of options and helped guide me to my ultimate choice to lease which I believe is best suited for me at this time. Every aspect of the car leasing experience was easy and enjoyable. Kevin made me feel extremely confident about my decision and I couldn't be happier about my new car. At the end of my lease I will absolutely be back to buy or lease from Ditschman/Flemington Ford! More

I found my vehicle selection and purchasing experience with Jerry Sheehan and Tom Santangelo to be very pleasant. They both demonstrated true professionalism throughout the process and did so in a seamles with Jerry Sheehan and Tom Santangelo to be very pleasant. They both demonstrated true professionalism throughout the process and did so in a seamless engaging manner. Their answers to my questions were very thorough and they both took the time to be sure that I was comfortable with my understanding of their explanations. I would highly reccomend working with these two gentlemen to anyone who is in the market for a vehicle! More

Although I had to wait for my 2013 MKZ for 6 months, Tom kept me informed with regular calls. Then the good news finally arrived; my new car was here! I was ecstatic to get the car. Tom was just as happy kept me informed with regular calls. Then the good news finally arrived; my new car was here! I was ecstatic to get the car. Tom was just as happy as I was and made me feel that to wait was well worth it. More

Kevin Lawler is the "un-salesman". There was no bs, and he was honest. Yes, I said a car salesman was honest. I'm in California and was calling across the country for a specific Ford Explorer no bs, and he was honest. Yes, I said a car salesman was honest. I'm in California and was calling across the country for a specific Ford Explorer Sport that nearly didn't exist (had to have California emissions). A friend of mine in New Jersey said to call Kevin, so I did. Boy, am I glad I did. So many dealers flat out lied about so many details, especially about price protection from Ford. We had to order the car and it would have arrived past the expiration of a factory incentive. Other dealers never said anything about protecting the incentive and wanted me to buy something from them now. Kevin simply said they don't have it and the best price he could give was if we simply ordered it. He told us to call a local dealer and ask if they would do a "courtesy delivery" to receive the car in California. We're going to service the car at that dealer (while it's under warranty at least) so for a few hundred bucks, they said yes with no issues that they didn't sell it to us. Heck, they were the first dealer we went to... Completely over the phone, we ordered our exact car. We knew what the price was for the car/options and even pricing across the nation so we were ready to say, "here is what's a fair price to pay for the car". We respected him by not coming in with some ridiculous low-ball and he actually came in below our budget. So, we ordered an extra option to get us right where we were comfortable! Incredible. Even though Kevin is across the country, I will go back to him for our next car. Kevin can be trusted. Simple. That's the single most important aspect for me. I've used brokers in the past because of this factor. Every dealer can get any car, not every salesman can make you feel like you don't need a shower from the experience. More

I gave the rating because we were greeted immediately and was treated like a friend/regular customer though we have never been to this dealership before. They, the three listed, made sure we were happy and was treated like a friend/regular customer though we have never been to this dealership before. They, the three listed, made sure we were happy and always asked what they could do for us. It was a very positive experience. More