Ciocca Ford Lincoln of Flemington

I just wanted to give kudos to Mark Schmaling for the wonderful customer service he provided and the ease with which he made the whole car buying experience so hassle-free. I was interested in the Ford wonderful customer service he provided and the ease with which he made the whole car buying experience so hassle-free. I was interested in the Ford Focus SE, and he explained all its features to me in meticulous detail. I would recommend working with him to all my friends and family. More

My family was looking for a leftover 2008 F250 in 2009. After going to a few dealerships where no one wanted to do the legwork to find it, we went to Ditschman and sales person Chris Messina found us the t After going to a few dealerships where no one wanted to do the legwork to find it, we went to Ditschman and sales person Chris Messina found us the truck we wanted. Actually, he found us one in Delaware, which was sold the morning Ditschman was going to pick it up for us, and then found us another one quickly. The truck developed an anti-freeze leak and we took it to our local Ford dealer, as Ditschman is over 45 minutes from our home and the local dealer is 5 minutes. We honestly took it at least 3 times, while the radiator was under warranty and we were always told that the other dealership couldn't find the leak, although I would routinely have a spot on my driveway from anti-freeze. Finally, after having to add anti-freeze and just the continuing annoyance of the leak, we decided to take the truck to Ditschman. I kid you not, they found the leak without a problem. We were advised that there were actually 2 leaks, a hose and from the radiator. We had the radiator and hose replaced. When I went in to pick up the truck, I stopped by to say hello to Chris and let him know that we were interested in purchasing another car from him in the Spring. We spoke for few minutes about the truck and he told me that there was a Ford Customer hotline that we could make a record of the issue in case there was ever a recall for the radiator. He also mentioned that sometimes they would reimburse for part of the expense, although there was no guarantee. Being that it was a big expense, I thought let's try it. My husband called and spoke w/ the representative. She noted that the service at the other dealership was noted and was within the warranty period. She advised that she would speak w/ someone at Ditschman and someone would be in touch. A few days later, we received a phone call from the GM at Ditschman advising that Ford had agreed to pay for the radiator and we should be expecting a check for $800. What a great surprise and all because Chris took the time to listen and provide the great service that he's always provided. We've purchased the truck and a Focus from Chris and intend on returning in the Spring to purchase a Fusion. He has never been anything but helpful and diligent in his search. More

Our recent purchase from Ditschman Ford was our 4th, including 3 in the last year counting my sons F-150, my Nissan Murano, and the Ford Explorer for my wife. We have always found the dealership to be including 3 in the last year counting my sons F-150, my Nissan Murano, and the Ford Explorer for my wife. We have always found the dealership to be very straightforward, trustworthy, and friendly whether we are dealing with sales or service. We have Ford dealers closer to us, but we go back to Ditschman because no one else makes us feel as comfortable. We highly recommend Ditschman Ford and our rep, Tom Santangelo, to friends looking to purchase a vehicle. Tom's thoroughness in knowing the vehicles and listening to our needs makes the experience a very enjoyable one (as hard as that may be to believe). We have bought three cars from Tom, and we left each time feeling happy with what we bought instead of uncertain about what we were sold. As someone who is also in sales I consider that the highest of compliment for Tom and the Ditschman Ford team. More

Fred was very knowledgeable without being an "obnoxious" salesman. He answered our questions and never tried to push us to make a decision. Chris was very nice and straightforward in his deal wi "obnoxious" salesman. He answered our questions and never tried to push us to make a decision. Chris was very nice and straightforward in his deal with us. He presented us with the options available and, again, wasn't pushy. It was a pleasure doing business there. More

I had great experience purchasing my car. This was my first time buying a car and Joe Valenti my salesperson was very knowledgeable and helpful. Even though we came late to look at cars, the staff was gr first time buying a car and Joe Valenti my salesperson was very knowledgeable and helpful. Even though we came late to look at cars, the staff was great and patient with us. They allowed us the time we needed to make our decision. Everyone one made us feel welcome and exceeded my expectations. I would definitely buy from here again. More

From the time I called and talked to Ray on the phone to inquire about the availability of a car I saw on line I had a good feeling . When I got there I was welcomed by 2 nice woman (one named Bryann ) who inquire about the availability of a car I saw on line I had a good feeling . When I got there I was welcomed by 2 nice woman (one named Bryann ) who made me feel like I was visiting rather than a put on type of welcome I felt at another dealership I had been to earlier that day. I was asked how could they help me and one went to get Ray and the other asked me if I'd like coffee or water.It was so nice...I asked for some water at the other dealership and I was told to walk back to the front of the showroom an d to make a left and go down the stairs and at the end of the hall I was treated to a water fountain..Right there you had them beat. Ray was great from the start and made me feel comfortable . He even had the car I wanted to see waiting for me to test drive right outside the door..great service !!He made the purchase painless and explained everything to me as we went along. The financing went smooth too thanks to Beth. She too was wonderful ,friendly and knows her stuff. She also was very good explaining the process and arranging everything to make buying the car a breeze. Meeting Pete was a pleasure too. Just like everyone I met at the dealership he it was great to meet and do business with. It was very upbeat feeling in the showroom...It's nice to see how everyone works as a team and seems to genuinly enjoy what they do. All the employees are keepers ! I also got a great deal and will tell everyone how terrific Ditschman is.. Thanks to everyone who made buying a car fun. More

This is the 3rd straight car/truck my wife and I have purchased from the Flemington Car and Truck group of dealerships. We keep coming back because you are treated phenomenally from the minute you walk purchased from the Flemington Car and Truck group of dealerships. We keep coming back because you are treated phenomenally from the minute you walk in and meet a sales rep, to the finance team, through the ongoing service. Flemington just stands out as such a positive experience compared to other dealerships I've visited. They treat you with respect and the whole buying and service experience is a pleasure...the way car buying should be. Tom Santangelo was great to work with on this car purchase. He helped me make an informed decision on which car was best for me and then put a very good deal together for me with no hassle or unnecessary pressure. I would highly recommend working with Tom. More

This is my first time dealing with Ditschman. I came to them because they had the pre-owned vehicle that I was looking for and was willing to travel to their location to see the vehicle. They were very in them because they had the pre-owned vehicle that I was looking for and was willing to travel to their location to see the vehicle. They were very interested in earning my business and we ultimately came to very fair arrangement on the their vehicle and on my trade. I also appreciated that Britt and Aubrey took care of the paperwork details in advance of me arriving for at the dealer for delivery so that we did not have to spend all night their. Many thanks! More

My wife and I decided after one year we were not happy with our current vehicle. Many reasons why so we started shopping around and doing some homework on line. We went to see Fred Kress and told him we with our current vehicle. Many reasons why so we started shopping around and doing some homework on line. We went to see Fred Kress and told him we were interested in a Ford Fusion hybrid. We both test drove it, but my wife thought it was too small for a family of five so we left. During the week we talked about it and wanted to go back with all the kids to see if need be if they could fit, we even brought my sons hockey bag to make sure it fit in the trunk. The kids were able to fit in the back seat and the hockey bag in the trunk so we decided to purchase the car. We decided on the price and started a little paper work, but having all three kids with us was a bit challenging so we asked Fred if we could come back the following Saturday to purchase the car and he said yes. He was so accommodating and friendly. We will recommend Fred and the dealership to our friends and family. A few years ago we bought my wifes Chevy from the sister dealership and are extremely happy with that purchase as well. We will be back in a few years! More

Very poor customer service. Offered no willingness to help nor took any initiative to help me with my warranty issue. I had to drive to the dealer to get answers. Bob would not return my phone calls. help nor took any initiative to help me with my warranty issue. I had to drive to the dealer to get answers. Bob would not return my phone calls. Once at the dealer Bob stated that he forgot about my issue, after I had waited three weeks for an answer, with numerous follow up calls to both him and the advisor. During our conversation at the dealer, he told me it was a problem that Ford needed to handle and he had no responsibility for it because they are just the dealer. In my view, the dealer is Ford. If I have an issue I expect the dealer to take that responsibility and be my line of communication with Ford because that is where I have the relationship. Bob disregarded that and told me he doesn't need to help me because I did not buy the truck from Ditschman and I have not been a paying customer. Very unprofessional and will not do business with again. More