Chuck Stevens Automotive

Great car at a good price I have seen a lot of negative reviews for cs dodge in Bay Minette. How’re, my experience was great. They moved me from my 2012 f150 to a beautiful bri I have seen a lot of negative reviews for cs dodge in Bay Minette. How’re, my experience was great. They moved me from my 2012 f150 to a beautiful bright green challenger. Kory was awesome and was patient through the whole process. I did get beat up a little on my trade but My challenger stickers for 31k and I got it for 24k. Notes exactly where I wanted to be. No xx no runaround and no back and forth. I took longer for me to swap insurance than to get approved and sign the deal on my car. More

Chuck Stevens....where Chuck Stevens comes first! Drove from about an hour away to take advantage of a "great" deal on a car I searched for months to get for my daughter. Contacted the dealership Drove from about an hour away to take advantage of a "great" deal on a car I searched for months to get for my daughter. Contacted the dealership on Saturday via email and got a prompt response, of course asking for.my phone number. I reluctantly gave it, because I dont like to be put on call list, but I figured since I'm gonna do business with them, what's the harm? Monday AM comes and I headed up, arrived in Bay Minnette 30 mins after the dealerships opened, but since they are a "group" of dealerships I had to call to find out which one actually had possession of the car...no problem; the Chevrolet dealership (first one you come to arriving from the south) pulls it up and tells me the car is at the jeep dealership, so off I head. Pulled into the Jeep dealership and there it is, sitting in the parking lot, so I'm thinking, great they've pulled it off to the side because they know I'm coming. Car is even better than the description, so I start getting excited. Months of searching over, I finally found the perfect car for my daughter, reliable, safe, and economical. That's when things start to go wrong...walk into the showroom and literally have to stand in front of a salesman's desk to get his attention. Dont get me wrong, I'm usually annoyed at being mobbed the second i drive onto the lot, but this is Monday AM and no one seems interested in selling a car? Anyway; salesman was very polite when he realized I'm not just browsing but had a reason to be there. I tell him about the car, he says, "great, let me get a copy of your license and take it for a test drive." So he does...meanwhile I walk out to look at the car a bit more. 10-15 minutes go by, and I'm starting to wonder what's going on. Cant be my license, I'm retired military with an excellent credit score, and I'm a cash buyer. Salesman eventually walks out and says, "the owner of the dealership was thinking of buying this for his son, so his wife has the keys, but I'm trying to track her down." Hmmm.... that's odd, why would they advertise a car that the owner of the dealership doesnt want to sell? Another few minutes go by, and the inevitable happens..."car is sold," the salesman says. What?!? The dealership owner, CHUCK STEVENS himself has purchased the car for his son?!? Now, look I understand that it's a dog eat dog world and if another consumer had walked in 10 minutes before me and plunked down the money for the car, I'm fine with it...that happens, but when a dealership puts a car out for sale, and then choses to NOT sell it because the guy who owns the dealership wants to keep it, that's xx!! Bottomline; I wasted about 2.5 hours round trip to buy a car that was never actually for sale, but I'm glad that the salesman was honest enough to tell me the truth...although being lied to wouldve likely not made me as angry because conceivably another buyer "couldve" walked in right at opening and bought the car, but that's not what happened. I'm not naming the salesman to protect him from retribution. Just beware, and dont be surprised if the car you want isnt available from Chuck Stevens because it's in Chuck Stevens' personal garage. More

not at all happy Traded 2014 for a new 2018 at the Dodge dealership. First hint that there was going to be a problem. My wife ask for some water. The salesman ret Traded 2014 for a new 2018 at the Dodge dealership. First hint that there was going to be a problem. My wife ask for some water. The salesman returned with a styrofoam cup of tap water. Everybody has bottled water and coffee available to their customers. The car we selected (21 miles on odometer) had a dead battery. The salesman did not seem to have a good grasp of the vehicle attributes. It was well over 4 hours before we got in to see the closing person. We got tired of waiting and it was after 4p so we went across the street to eat. When we returned we waited another 20 min, then the closer was not prepared for us. The closer then started pointing out additional addon items but neglected to make clear what they were exactly and the cost. We are not young and were very tired so we signed the papers put in front of us. I honestly think that they intentionally extend the sales process to wear us down. After closing and going home I started reviewing the papers the next AM. I immediately became angry that I had been foolish enough to accept some of the ADDON's. As I was reviewing the papers the dealership called and said there was an error in the paperwork and requested I return to sign the corrected paperwork. I, at that time, let them know that I wanted to cancel all the ADDON's. We returned to the dealership the next day and cleared up everything, I thought. When we got the finance papers 2 weeks later, it was for the wrong amount. They had processed the original contract with all the additional expenses. an additional 2 weeks passed and I still didn't have the paperwork to transfer the license. I could go on but just warning people what to expect. I will not return, even to keep the so-called lifetime warranty. More

“Exceptional Experience” He the was the most exceptional salesmen I have ever experienced. His overall personality, professionalism, honesty, & respect of the customer was a t He the was the most exceptional salesmen I have ever experienced. His overall personality, professionalism, honesty, & respect of the customer was a total class act. More

HORRIBLE I would not recommend this dealership to anyone. I have never experienced paper work taking so long in my life. I have purchased many trucks in the pa I would not recommend this dealership to anyone. I have never experienced paper work taking so long in my life. I have purchased many trucks in the past. I have even been around airplane purchases that took less than half the time they did. They scratched the windshield while removing a dealer sticker and never mentioned it. They did not tell me it only had one key until I asked for "two sets of keys and ill be ready ti go" then it came out. I spent over $42,000 and they put $5.00 in gas to get me to the nearest service station. On top of all of this they did not even give me any of the paperwork to get the truck registered. They promised me that I would get the second key and i have waited patiently. It has been 4 months and not a peep from them. They got what they wanted and dont mind screwing the customer! More

Great car buying experience. Salesman Russ Bozeman made my car buying experience great. He was very informative on each vehicle and took the time to answer all questions that I ha Salesman Russ Bozeman made my car buying experience great. He was very informative on each vehicle and took the time to answer all questions that I had. Will do business with him on any future car purchases. More

Awesome experience. Our sales woman Mrs. Culpepper was great!!! She made the whole experience worth the trip. Would definitely recommend. Thank u so much. Awesome Our sales woman Mrs. Culpepper was great!!! She made the whole experience worth the trip. Would definitely recommend. Thank u so much. Awesome More

Great custom service Phillip Reese is the best I would recommend anyone to go see Him and her the best as best can be in buying a car Phillip Reese is the best I would recommend anyone to go see Him and her the best as best can be in buying a car More

LIARS!!!! Internet Price Shown is a Joke! LIARS! Internet Price - $22,758 is 100% NOT the accurate price, not even close! TODD SELLERS (current salesman with Chuck Stevens Dodge Chrysler Jeep LIARS! Internet Price - $22,758 is 100% NOT the accurate price, not even close! TODD SELLERS (current salesman with Chuck Stevens Dodge Chrysler Jeep in Bay Minette, AL as of 5/17/18) flat out told me that this price was put on the internet to attract buyers, NO BODY EVER got this price according to Todd Sellers! EVER, Nobody EVER got this price! He said MY price would be $26K! Wait, what???? I informed him that this practice was WRONG. He told me CHRIS MEYERS DODGE CHRYSLER JEEP did this and they had to do the same thing to be able to compete with them. He asked me what I wanted to pay for the truck. I told him closer to $20K as it was shown online. He LAUGHED IN MY FACE AND SAID THAT HE COULD NOT BELIEVE I THOUGHT I COULD BUY A BRAND NEW TRUCK AT SUCH A LOW PRICE! He LAUGHED at ME for thinking I could buy the exact same truck shown on the internet for the internet advertised price! More

TWO STIKES FOR CHUCK STEVENS Today was my second experience of dealing with CS dealerships in my quest to buy a truck. 1st was the Ford Dealership and today was the Dodge Dealship Today was my second experience of dealing with CS dealerships in my quest to buy a truck. 1st was the Ford Dealership and today was the Dodge Dealship. I went to Ford looking at a truck that was listed on the internet with pictures and video, listed for $39,000.00 got to the dealership and was told $49,000.00 and given a line about dealer add on that wasn’t listed on the internet. Today’s visit was after watching a Chuck TV spot where he gave the price of the truck at $45,122, price given at the dealership to me $61,719 +TTT. Then, when I pulled out my phone and showed him the picture I had taken of Chuck’s TV spot with the price of the truck, he said quote us what I thought was fair for the vehicle...... what.... Chuck Stevens already had $45,122. So never again and I will tell all who will listen to not buy there. More