Chuck Stevens Automotive
Bay Minette, AL
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49 Reviews of Chuck Stevens Automotive
This dealership is not reliable bought a 2020 Ford F-150 about 6 weeks ago been in the shop 3 time's since I got it still not fixed now they are telling me I have to pay 27 hundred dollars to get it fixed n about 6 weeks ago been in the shop 3 time's since I got it still not fixed now they are telling me I have to pay 27 hundred dollars to get it fixed not a dependable dealership More
Extremely Poor service department with two exceptions, Leslie and Chris. Caleb is a total moron and today, whoever the guy at the service department desk was asleep at 2:00 in the afternoon while I stood Leslie and Chris. Caleb is a total moron and today, whoever the guy at the service department desk was asleep at 2:00 in the afternoon while I stood there waiting to be served. Really pitiful. More
I’m not going into a long dissertation what is wrong with this dealership and its personnel. Just a warning, with so many other places to go and be treated professionally and with respect, why would you go this dealership and its personnel. Just a warning, with so many other places to go and be treated professionally and with respect, why would you go here? Be warned. More
This is my first time purchasing a car on my own and I had no idea where to start. Jeremy Clark walked me through the steps and explained everything I needed to know. He answered any question I had with n had no idea where to start. Jeremy Clark walked me through the steps and explained everything I needed to know. He answered any question I had with no hesitation. I am completely happy with my purchase. I left with a big smile on my face! :) More
I saw Chuck Stevens Dodge was offering alot of incentives, $5000 over KBB, a check that equals 2 weeks of pay for your down payment etc. So I completed the online credit app, 10 minutes later I ge incentives, $5000 over KBB, a check that equals 2 weeks of pay for your down payment etc. So I completed the online credit app, 10 minutes later I get a call from Nicole who says a salesman will call me back because my credit app has some gaps in information. Salesman calls and I gave him the same information as I completed online. He again called back and for some reason he new my credit score and other information that he should not know due to privacy. I told him I want everything upfront and don’t want to come hang out with them allday, the next morning I receive a call from someone else at the dealership that badmouths the previous day’s salesman and tells me that she has a salesman named David Solis who will be calling me. David calls me and I explained to him what I expected before I wasted my day at the dealership, next thing I know I get an alert that my credit had been pulled again. Finally David calls me back and tells me I need to come to the dealership and I asked him why my credit has been pulled again and he tells me that they must have had some type of communication problem in the credit office. After several calls throughout the day its now 6:45pm and I call and ask for a manager because I am fed up with the run around because now i have spoken with 4 different people, a gentlemen gets on the phone named Corey, tells me that he is going to look into this and call me right back and I never heard anything, called back and a lady answered the phone and tells me that she will tell Corey to call me. 15 minutes later I get a call from the inventory guy, he tries to give me the good old fashioned car salesman BS about coming in and I told him that I would like to know what they are saying my credit score is and what they think they can do. This call lasted 15 minutes with him trying to fast talk me and convince me that he is going to take care of me etc. Finally I told him thank you for your time and hung up. In 24hrs I spoke with 6 different people and not one of them knew anything about what the other was doing. This is my 2nd time trying to make a deal with Chuck Stevens, both experiences well less say (Unfortunate) be smart and just avoid this dealership and take your business to a more reputable, honest upfront dealership that doesn’t employ idiots. More
My hubby and I are thrilled with our 2015 Chevrolet Pickup! Todd helped us find the one that fit our needs and also made sure the price was right! Thank you for a wonderful experience! Pickup! Todd helped us find the one that fit our needs and also made sure the price was right! Thank you for a wonderful experience! More
Went in to this dealership to get an idea of what I’ll be getting and what I will be paying when income tax season rolls around. Everyone I spoke with were very welcoming. Korey Vozar was with me the entire getting and what I will be paying when income tax season rolls around. Everyone I spoke with were very welcoming. Korey Vozar was with me the entire time even with knowing I had zero intention to buy that day. He was very patient, helpful, knowledgeable and super friendly. He definitely will be be my salesman when I return in a couple months. More