Chuck Stevens Automotive

BEST SERVICE YET!!!!! On July 20th I came into Chuck Stevens Ford. I came in for an oil change and tire rotation. I got a cup of coffee and went out to the lot to have a lo On July 20th I came into Chuck Stevens Ford. I came in for an oil change and tire rotation. I got a cup of coffee and went out to the lot to have a look around and see the new Ford trucks. I came into the showroom and sat down and had a conversation with Mr. Jr Byrd, he took the time to go over some possibilities of purchasing a new truck. Jr went over everything I suggested, his imput helped me out greatly. Then comes time for all the paperwork necessary to see if I qualify which is usually nerve racking for me. Jr made me very comfortable and said he will take care of everything for me. Mr. Vernon Pugh took me outside and we talked about all the possibilities concerning the purchase. He made sure that I had the best possible chance to make a purchase, he got me a great interest rate and price on a new truck. This is the 4th truck that I've bought from Chuck Stevens Ford and the most satisfying experience I've had. I want to thank all of your staff for the professional service they gave me. Especially to Mr. Jr Byrd, Mr. Vernon Pugh and Ms. Leslie McCraney for their professional and friendly service. I've told my friends about this experience and highly recommend Chuck Stevens Ford to everyone. Again, thank you very much for all you do to make this a very good experience. Mr. B. More

A/ C work & Customer experience Left our 2007 Mercury Montego we bought at Chuck Stevens for A/C diagnosis & to have oil & plugs changed. Left it on 29th of May & it was ready June Left our 2007 Mercury Montego we bought at Chuck Stevens for A/C diagnosis & to have oil & plugs changed. Left it on 29th of May & it was ready June 2nd. Said the compressor was leaking & faulty & would need to be replaced. I was given a price of $1400.00 for this. Quoted 236.00 + tax to change 6 plugs & $ 60.00 for a specified synthetic oil change. I considered 1400.00 a bit high for the A/C work but, was willing to pay more for expertise. When we went to pick up the automobile we were not informed about the warranty till we asked. It was quite good actually (24 months on parts and labor) We proceed to customer service & wrote the check to pay the bill. Upon reviewing the bill I noticed a $30.00 charge for a oil change. I told the customer service individual that took the check that I did not think it was right & did they put synthetic oil in the vehicle? ( We had bought this car new from there and always used synthetic oil in it) She phoned Leslie who came & said it was not synthetic but synthetic blend. She said it was her fault and if I could wait she 15 minutes she would correct it. As she was leaving I asked her if there was going to be a additional charge and she indicated to me "that it was not my money" so I took that as a yes. I had already written the check and told her I was not going to pay for a mistake and asked her to get a manager on the phone which she did. She talked to him and he told her not to charge us. I then was given a customer award or credit on my next visit of $88.00 As i reviewed this I noticed it had wrong address & city on it. It was given to my son who had previously bought a vehicle there. As I pointed this out the clerk said well I will keep his name on there and change address & city to yours. ( We have same name except I am Sr.) Overall I have been satisfied in the past with this dealership and have referred others to it. However, I think customer experience in customer service could be enhanced & would result in higher reviews. . More

This guy has more websites than I've ever seen in my life, every one of them priced different. Most, if not all of the sites have prices called "Equity Pricing". I still have no idea what that is, it do life, every one of them priced different. Most, if not all of the sites have prices called "Equity Pricing". I still have no idea what that is, it doesn't say on most of their sites. Others have the same equity pricing, but on these it says the discounted prices are with 10% down. Others say with $2500 down. which is it? But if you look at the window sticker of the new cars, the discounted online price is full sticker. Can you believe it discounted to full sticker. So does that mean they are adding more to the price of the cars so they can discount it back to full sticker? Is that even legal? My poor daughter drove over 100 miles to figure out she was being taken. and she called them before going down there and they continued on the phone with the scam. Do yourselves a favor and find an honest dealer. Companies doing business like this won't be around very long. We wound up in Pensacola. The dealer there is straight as an arrow. More

My wife and I purchased a new Dodge Durango from Chuck Stevens Automotive on 11/19/2012. This is the third automobile that we have purchased from Chuck Stevens since living in the Mobile County area. Th Stevens Automotive on 11/19/2012. This is the third automobile that we have purchased from Chuck Stevens since living in the Mobile County area. The customer service was great. The Internet Sales Department (Tenille & Jim) was very responsive and prompt to my contacts. The Salesman (Brandon) and Managers (Chuck & Bobby) stayed until almost 9:00 P.M. to get everything done. Everyone we dealt with was very friendly and accommodating. The price of the Durango we purchases was a little more than I wanted to pay but I believe we still got a good deal. Our overall experience was excellent. More

Very friendly people. HOWEVER, make sure you get everything in writing and make a final inspection BEFORE you sign the contract or else you will be left holding the bag. Signed contract on Friday, everything in writing and make a final inspection BEFORE you sign the contract or else you will be left holding the bag. Signed contract on Friday, came back on Saturday to pick up car. When I picked up the car, only one floor mat was in car. It was suspected that detail shop forgot to put them all back in car. Was also only given one key to car and was told other was locked up in GM’s office and would be retrieved on Monday and mailed to me. On Tuesday, I called dealership after not hearing anything back, and was told “sorry” on the floor mats, nothing they could do, and was told cannot find 2nd key but would continue to look and let me know when they found it. After a week of back and forth calls, was finally told “sorry” on the 2nd key, but they would be willing to sell me another one at “their cost” of $185.00! An anonymous call to their parts department got me a verbal quote of $185 for this as well. I guess they sell all of their parts and service at “their cost”? They now were trying to say never had a 2nd key, even though one of the photos on the on-line ad clearly showed 2 keys. But now since the car was sold, that ad had been deleted and mysteriously no back-up of it is to be found anywhere in the world. They apologized again, but basically said too bad, that they were not willing to do anything to make this right. Ad also said the car had a radio that satellite capable too. Once I got home with the car and read the manual and had the satellite radio guys on the phone to activate it, found out this was not true. This car did not have a satellite radio. Did not even bother calling and asking about this as from their response on the floor mats and 2nd key, I was sure what their response would be on this. Chuck Stevens claims to be the home of the “lifetime warranty” which is what got me to their dealership in the first place. Based on their service after the sale thus far, I am concerned how they will react should I ever need to have any work performed under this warranty…. More

We were astonished by the great service that your sales department helped me so very much." Mr. Chuck helped me personally, which I thought made the buying process even more enjoyable because he is such a department helped me so very much." Mr. Chuck helped me personally, which I thought made the buying process even more enjoyable because he is such a very kind & nice man. I love my new Dodge Caravan. Chuck Stevens and his staff at Chuck Stevens Dodge Chrysler Jeep answered all my questions and stepped me through the WHOLE process. I WILL TELL YOU ONE THING. I strongly recommend using Mr. Chuck & Chuck Stevens Dodge, Chrysler, Jeep, for anyone out there looking for any type of vehicle. We ended up buying a new Dodge Grand Caravan. But we noticed they had used vehicles on their lot too. The dealership really was wonderful. The internet man and the salesman was a big help and answered all of our questions and he really went through the car, explaining all the instruments and all that other stuff on my car that makes it run. All in all it was a good experience. I've been recommending Chuck Stevens Dodge to all my friends because of how nice they are. Thanks again Mr. Chuck & all the peoples at Chuck Stevens in Bay Minette, AL. It did take the service department a little while to install my tow hitch Just the way I wanted.... but they finally got it. Thanks Chuck More

I went over to see about buying a used truck and I told them I didn't want to spend all day at a car lot. The internet manager advised me that he would get me something he called a no hassle price. It soun them I didn't want to spend all day at a car lot. The internet manager advised me that he would get me something he called a no hassle price. It sounded good. But that is what those salespeople are good at. I had my eyes on my watch the entire time very nervous as to how many hours I would be sitting there waiting on him to return. To my surprise it was 10 minutes later the owner introduces himself to me personally. He had a lot of energy and was polite to me. He presented the numbers to me and I was happy when he told me I could get the truck with no money down. Considering that the bank that financed me got my interest rate at a pretty competitive interest rate. Needless to say from the moment I walked in the door until dealing with the owner, the finance person, and the salesperson I was happy with the way I was treated in a professional manner. Most car dealers get a bad reputation because that's just what we interpret them as being. Chuck Stevens professionalism and fair pricing was the reason I did business with them. I never had to haggle back and fourth as I have had to do in prior experiences with other dealers. They found the truck I wanted. I do really love the truck I purchased. I got in and out in total about an hour and 30 minutes, with them detailing my truck and filling it up with gas. This also surprised me because of gas prices right now. I was happy with the way I was treated at this dealership. I think anyone can have a really great experience or a really bad experience at any place they do business. So this is all just really a matter of opinion. But I was happy enough to take the time to write a review. So there you go Chuck Stevens. You did well. More

THEY TOOK ADVANTAGE OF A DISABLED FAMILY - In my opinion . . . I was lied to in several ways. They promised to fix a few specifics, and didn't; lied about extra taxes I ended up paying, Check Engine light . . . I was lied to in several ways. They promised to fix a few specifics, and didn't; lied about extra taxes I ended up paying, Check Engine light came on 10 miles from dealer; they wanted me to pay them; purposely took advantage of a disabled family. Please be careful, and take your business elsewhere! I know for a fact the staff post fake positive reviews to try to cover up the truth. I will not be covered up!!! More