Chuck Stevens Automotive

The sign on the side of the building says Warranty Forever! Purchased a new 2016 F-250 and less than a year later decided the truck wasn't big enough to carry the load I bought it for. The dealership new I want Purchased a new 2016 F-250 and less than a year later decided the truck wasn't big enough to carry the load I bought it for. The dealership new I wanted the 2015 F-450 on the lot and as expected got beat up on the trade in. Well salesman said my complimentary Sirrus radio would be transferred over, it wasn't. Asked the finance department to check on it, and didn't get a response. When I asked the salesman if the truck was covered by the Warranty Forever he said it would was, it wasn't. Once again I went to finance department and inquired if I had warranty forever he said he could see it on the transaction data at time of purchase?? He said he would look in to it, and get back to me, he has not. I have been by twice to discuss this, and turned away. I have left messages, and he has not replied. Bought a Dodge 3500 at this dealership, and it had Warranty Forever! Have spent thousands of dollars there on the F450 in service and parts. Have had all my Ford recommended service done at this dealership. I will really consider my choices in my next purchase! They should really consider returning customers who value the experience in Bay Minette! More

Service department Took my truck in for air bag recall, first time at Chuck Stevens Dodge. I have had previous recalls done in Mobile with no issues. Thought I would sav Took my truck in for air bag recall, first time at Chuck Stevens Dodge. I have had previous recalls done in Mobile with no issues. Thought I would save time and gas since they're closer since I have moved. Service manager calls after they change the passenger side inflator and says that my airbag light is on and will need to replace the on off switch on the dash for passenger side. There was nothing wrong when the truck was dropped off and they claimed the airbag light was on apon arrival, which it was not. Refused to except responsibility for the issue. All they had to do is say the switch was bad when testing and needed to be replaced, but they chose to say it was like that when dropped off. So I took it it to the Mobile dealership for the repair. I'm not going to support a business and give them my hard earned money when they are not upfront and honest from the start. I will not use them for any future repairs or recalls. More

Military Beware! Crooks First impression started off good. I was greeted immediately, but be aware the person you talk to on the phone will not be who they give you for a sal First impression started off good. I was greeted immediately, but be aware the person you talk to on the phone will not be who they give you for a sales associate. The vehicle I looked at had an oil leak at the filter, crack in windshield, rearview mirror non operational, and front end stabilization issues (rapid vibrations left and right while driving down the road). Mr. Bird was my sales associate and assured me they would take care of those issues. Now to the negotiations. This vehicle was listed above suggested retail and they would not budge on the price at all. The only decrease in their asking price was $300 for the windshield, so I can take care of it myself. We looked at the Carfax and it showed an accident in which there was front end damage and alignment issues. Still, no negotiating with this place, they want to take you to the cleaners. Mr. Bird even tried to distract me with the good old "their financing department can do better than Navy Federal and save me a couple thousand." I probably shouldn't have told them I was military in the beginning, but who knows. They definitely wanted all they could get and not give, even a little with the issues discovered. For $40,000, the vehicle should be crisp. Don't buy here! Keep shopping and spend your money with someone who won't take advantage. Crooks. More

Dissatisfied They sold my daughter an brand new car with no job,no money,no home,no credit and etc. All she had was an 90's model honda and they took that 4 an do They sold my daughter an brand new car with no job,no money,no home,no credit and etc. All she had was an 90's model honda and they took that 4 an down payment and gave her an car note of $540 + the price of full coverage insurance. In my my eyes these people are some of the biggest crooks. They got what they could and could care less about an person that mentally ill. There's way more to the story. If people only new about this company they would never purchase an vehicle from them. More

Don't Let them Lie to You cause they WILL!! I was badgered into buying a vehicle to the point of harassment. But I guess that is my fault because I let my self me bamboozled. On top of that, th I was badgered into buying a vehicle to the point of harassment. But I guess that is my fault because I let my self me bamboozled. On top of that, the finance department will lie to you! Oh there was a problem with the paperwork so you have to resign it. NOT! Financing had fell through and they didn't have the xxxxx to tell me until I question why the payment amount was different from the original contract. It has just been 1 thing after another. They do not have the 2nd key and want to charge me to program a key if I buy it so that I have a 2nd key. Don't get me wrong, I like the car. But this makes me wonder what kind of hassles I am going to get when it comes time for service work or God forbid I have to use my warranty. More

Military members BEWARE! Dont purchase from this dealership! I called this dealership and Stacy Penrod the sales perso n told be that i would be able to work a deal on a vehicle for my pre-approved loan of 35K. I called this dealership and Stacy Penrod the sales perso n told be that i would be able to work a deal on a vehicle for my pre-approved loan of 35K. She specifically told me that her sales manager said that everything with my trade looks good. Mind you that i am stationed 200 miles away in FL...She reasured me that if i drove there that i would be going home in a 300 srt8. The first prob. Was that when i got there she wasnt there (she promised me that she would be there) the second problem was that the 300 srt 8 had numerous problems (Stacy told me there where no problems with the car) the car had interior panels coming off, check engine light on, knock off straight pipes, highschool pieced air intake, spliced speaker wires, etc. I told the dealership that these problems had to be fixed. Then they said that eveything out the door for car is 43K thats a 8K difference from what Stacy told me. So i left the dealership pissed off, and before then they had the nerve to tell me "thank you for your service"...WOW! So now i put 400 miles on my vehicle and spent 7 hours away from my family all because they lied to me! I even tried to contact there customer service manager about it and he said he would get back to me about the situation and he never did. This is the worst experience i ever had with trying to buy a car! More

Mixed emotions. Will recommend with reservations of competence of service department and this is why. My husband and I purchased a 2015 Chrysler Town & Country fro Will recommend with reservations of competence of service department and this is why. My husband and I purchased a 2015 Chrysler Town & Country from Chuck Stevens Ford. While we are very impressed with their forever warranty, we aren't happy with certain things that happened the day of purchase. We decided on a vehicle on a Saturday. We went through the purchase process while they "detailed" the vehicle". Upon completion of paperwork, my husband had to leave for an appointment. I waited for the van. When we test drove the van, the driver's rear tire was very low on pressure, (15psi). I mentioned this and the sales rep said it would be taken care of. He also had to run down to the local gas station to get gas. When I started to drive off the lot, the tire still showed 15psi of air pressure. The gas gauge was a hair above empty and the auto detailing was a joke. When I asked the salesman, he said, "I didn't have much cash so I could only get a little bit of gas and had no money for air". My husband was completely blown away that they allowed a lady to leave with not much more than a flat tire, and they didn't have money for it? They have 4 or 5 dealerships in a mile span and there was no one to access an air compressor at any of the locations. Kind of a safety issue. Second issue, the day after purchasing the vehicle the passenger side door latching mechanism was acting up. I called the following Monday and they assured me they would take care of it. Prior to leaving the next week on vacation, I took the van in to have the tire fixed and the door serviced. They couldn't fix the door, as they said they didn't have the expertise that the Chrysler service department had. They fixed the tire....if you want to call it that. They plugged it and the plug came out 1 1/2 weeks later. I ended up taking it to a local tire repair business and he showed me the where it had been plugged. The tire repairman patched the tire the correct way. The door has continually got worse....it comes ajar while driving down the road. Seriously a safety hazard. When I talked to our salesman, he said that since we didn't buy the bumper to bumper warranty we were responsible for full charges of getting the door fixed. I understand they can't be responsible for every issue forever, however, I brought the door to their attention the monday after we purchased it on saturday. I firmly believe they should repair the vehicle! Neither here nor there. My husband said that since they would not make it right, we would take it to our HONEST mechanic to have it fixed. His confidence in their service department is lacking. His statement to me, "if they can't fix a tire, what makes you think they can fix a door latching mechanism"? Point taken. So....my review is 2 stars in stead of 1 simply because we are confident in the actual owner, Chuck Stevens, and if he was aware of the issues, we feel like he would take care of them. He is on medical leave so we aren't able to be in contact with him. Also, the forever warranty on used cars is awesome. It covers the engine, transmission, bearings....power train. That, you can't find at any other used car dealership. We feel their vehicles are very fair in price. It's too bad they didn't fix the tire correctly and the door. I would have given them 5 stars, had they satisfied me. More

TRANSMISSION SHOT BOUGHT A USED CAR FROM THE CHEVROLET DEALERSHIP HOWEVER HAD I YEAR TRANSMISSION OUT AND THEY SAID THEY CANT HELP NO EVEN 100K ON IT. BOUGHT A USED CAR FROM THE CHEVROLET DEALERSHIP HOWEVER HAD I YEAR TRANSMISSION OUT AND THEY SAID THEY CANT HELP NO EVEN 100K ON IT. More

Rude sales people I had an appointment with a lady salesperson named Stacy a couple of weeks ago. I shouldn't have gone because she was rude on the phone but I did anyw I had an appointment with a lady salesperson named Stacy a couple of weeks ago. I shouldn't have gone because she was rude on the phone but I did anyway. I showed up there only to realize she was worse in person. The most condescending young lady I've met in a very long time. And she lied about the price of the truck I wanted. I bought at Chris Myers the next morning. They told me that place had the worst reputation in the south Alabama. I can see why. More

My experience was awesome! Buying my car was a very pleasant experience from start to finish. From the salesman who was very knowledgeable and helpful to the finance manager wh Buying my car was a very pleasant experience from start to finish. From the salesman who was very knowledgeable and helpful to the finance manager who was exceptional and took the time to make sure I understood all of my options and everything I signed. Would absolutely go there to buy another car. More