Chrysler Jeep Dodge City of McKinney

I just bought a new Jeep at this dealership. I will not go back. It took 4 trips to finally get the purchase finished. They agreed to put power locks on my Jeep, but we have now discovered the power lock go back. It took 4 trips to finally get the purchase finished. They agreed to put power locks on my Jeep, but we have now discovered the power locks only control the front 4 doors, not the rear door. They had it done at an after market shop and did not tell us the rear door would not be included. When I called and asked my salesman about this, he said he "did not know and would have to check and call back." I still have not heard anything from him. The process of making the purchase took absolutely forever and no one ever seemed to have a clue what was going on. They always seemed to be moving in slow motion, no matter what. Every time we were there they said they would have the locks done next time we came in. The third time they said this, it actually happened. I love my Jeep, but the sour taste in my mouth from my experience with the dealership really took much of the joy out of getting a new car. More

We initially spoke with another salesman at this location, he passed us off to Phil Brady when a previous customer had returned. Not an issue since we had just arrived. Phil came on strong with so location, he passed us off to Phil Brady when a previous customer had returned. Not an issue since we had just arrived. Phil came on strong with some fast talking and lots of success stories. We were looking at 2 different vans. The first one did not have some options that we wanted (silver). The second had everything we wanted (white). The silver van had less miles and more options yet we were told they had the same price. We questioned this and the reply was that sometimes they get a better deal at later auctions and the lower mile vehicle had been on the lot less time. We told Phil right of the bat that we had to leave within a few hours. That didn't stop him from taking an hour before he was ready to leave for the test drive. As we got to the point of just 1 hour before we had to leave they were just finishing the appraisal of the trade, which was not started until after the test drive. While they worked on the test drive Phil checked the price of the white van we test drove and of course they had screwed up the price and it was really $2000 higher than previously mentioned, but they were very sorry for the error and wanted to be honest about it. (red flag #1) Of course they noticed a mechanical problem with our trade in vehicle which the mechanics who serviced it 3 days earlier and other dealerships who appraised it had somehow missed. (red flag #2) At this point they started pushing their financing options. I was pre approved at another bank and did not want to change. They were relentless though to the point of having B.J. the finance manager come out to tell me he uses the same bank and never takes a loan from them since he always beats their rates. After about 20 minutes they come out with their first offer. They had the trade higher than expected and did not have the price of the van listed, just the bottom line and payments. (Red Flag #3) Here they again pushed that their rates are better. I said that they are too high on price and they came back with a lower offer but not much. Since it was getting to late to close a deal, we had 3 red flags we left to get home and change. Since I had a little time I looked at there website to see what else they had available. They had the 2 we looked at and one other that was a different color (red) but the same options as the white van we wanted. The silver van was listed on the internet for $3000 less than they quoted us. The white van had no price listed. I called Phil to see what the deal was. I asked about the red one, he told me it was sold (lie #1), I then asked why the silver one was 3k cheaper than what they had told me and was told that they must of lowered the prices and not told the used car sales department (really a lie and a red flag). I got told the reason the red one was so cheap was because they had it on the lot for a while and needed to sell it. I was told they would honor the internet price for the silver van but needed to drop the trade value by 1K. He claimed they overvalued the trade since they screwed up the price of the white van. So after some back and forth over the phone haggling we agreed on 23,999 (this number is important for later) for the white vehicle and the original price on the trade. I was planning to come back that evening before they closed to close the deal. I then received a call from Phil asking for our SSN's. Since I was self financing I saw no need to give these numbers to them. He said they were needed for Texas Title and for satisfying Homeland Security requirements of the Patriot Act. Really never heard of that. Huge Red Flag with a funny guy in a clown car waving it while driving around a raging fire. I told him I do not give that information over the phone. I later said that I had a problem with the bank and would have to put the deal of till the next business day to clear it up with the bank. This gave me some time to do some research, I found the reviews on this site, and the lies they have told others. I found other similarly equipped vehicles for significantly lower prices and closer to home. I called the next day to find out if the red van was still available. I was told it was and they even verified it. I called Phil back and informed him that we would no longer be doing business with them and stated that I do not by vehicles from dishonest sales staff. I then received a call from Byron, the sales manager. He gave me the song and dance that the internet department did not know the red van was sold. He said that the communication is poor and that they are constantly having issues with them. I told him just the same I do not want to do business with a group of people who can not keep track of what is going on either. He was persistent that he wanted to earn back my business so I made an outrageous counter offer that would be 10k of the original offer they made me for the van. He told me he would think about it and get back to me. I got a call from Phil about 30 minutes later. He did not know what I discussed with Byron, but wanted to let me know the internet department is constantly giving out false information and they have to sweet talk the customers to make up for the damage. He really wanted to get my business since he has been doing this a long time and never lies to a customer. He could not do any thing about the trade since it was only worth what it was worth so he would give me the trade for the full 7k and he would come down from 24,999 to 23,999 on the white van. I tell you that is a great sales man that is so thoughtful to offer the original offer that we agreed on to me and say we can do this and no one will make any money. What a class act he is. Do not let the free extended bumper to bumper warranty fool you, these guys will push that to keep you interested while they lie and cheat you on the other side. More

I came from a bad experience at the Nissan dealership next door and happened to stumble into this dealership hoping to have a better experience. Donny Mac was my salesperson and was friendly and knowledg next door and happened to stumble into this dealership hoping to have a better experience. Donny Mac was my salesperson and was friendly and knowledgeable. He had the typical "salesman" approach, but was more relaxed personally than other salesmen I've interacted with. His manager, Shaun, was beyond friendly and was fair with his price for my "new" used car. Seeing as how this was my first car to purchase, I wanted to make sure I received a good deal. Both Donnie and Shaun were patient and understanding of my concerns. Overall, I am very pleased with this dealership and would HIGHLY recommend! More

These guys will pull every trick in the book. The probably need to fire the guy who puts the prices of cars online since he can't seem to put them in right. I bought a 2007 Lexus for 20,899, wish app probably need to fire the guy who puts the prices of cars online since he can't seem to put them in right. I bought a 2007 Lexus for 20,899, wish apparently was much lower than what they wanted to ask but "graciously" honored the price when I was able to show a screen grab with the price clearly listed. I was shown the "lifetime warranty" wish apparently is not available on cars with 80000 or more miles (this Lexus had 80003 so I can imagine one of the guys driving it around to be sure to push it over.) I bought the car even with the red flags and now I'm paying for it in repairs. If you deal with these guys, be smarter than I was...they will take advantage. More

First off, I went in about 2 weeks ago looking for a new 2012 wrangler. I get preferred pricing because of my employer, so the price was not the issue. The trade in was. I was not allowed to know what my tr 2012 wrangler. I get preferred pricing because of my employer, so the price was not the issue. The trade in was. I was not allowed to know what my trade appraised for.... Well, because they wanted to make up the loss of below invoice price I am entitled to. When I got the GM involved, I finally learned why my payments were so high; they were offering me 3,000 below the low end of NADA and Kelly BB for trade in value - NOT the retail or private party sale. The argument was over 3,500 in price to get the payments right, even with 4,000 down. So when I questioned why the value was so low- because they are going to sell it at auction and need to make a profit there. I am no expert but with a sale on the line, going through their finance office, and not eating onto their hold back cash or dealer incentives, they stood to still make a profit, even when you account for the give on my trade. Called another dealership, and over the phone gave me low book, with potential for more upon inspection. I am buying a jeep from them tomorrow when it arrives from the factory. All paperwork is done and I am coming in below my needed payment mark. Go here if you want to get ripped off otherwise, if you like getting the most for your money, go to any other dealership! More

Shaun and David were friendly and greeted us promptly. It was raining outside so Shaun was able to sit down with me and help me pick out the exact car I was looking for. He braved the rain and pulled it arou was raining outside so Shaun was able to sit down with me and help me pick out the exact car I was looking for. He braved the rain and pulled it around front for me to look at. I didn't have to see any other cars to know what I wanted. He took into consideration my finances and got me the best car that I could afford. Shaun and David also gave their best efforts to get us threw the paperwork quickly. I would highly recommend buying from Dodge City as they genuinely care about customer satisfaction. More

new ram i bought was registered by them wrong. it was costing me 100 a week because of the problem. they refused to reimburse anything costing me 100 a week because of the problem. they refused to reimburse anything More

Don't bother. Inexperienced sales staff. Quoted an incorrect price and then expected me to meet them 1/2 way. No way to run a sale. incorrect price and then expected me to meet them 1/2 way. No way to run a sale. More

I have purchased from this dealership in the past. I own a large business with a fleet of 38. It is time for me to add to my fleet. I know what kind of trucks I need. I was looking at adding 10 units to my a large business with a fleet of 38. It is time for me to add to my fleet. I know what kind of trucks I need. I was looking at adding 10 units to my fleet. When I called up to the dealer ship it was on a Tuesday around 230. His phone was forwarded to his cell. Not a big deal. As I was talking to him and explaining to him what I needed all I could hear was a baby crying in the back ground. I asked him if he could walk away so I could hear him talking. He said he could not because he was watching his child. He asked for my name and number so he could call me back the following day. I told him I was ready to talk today buy tomorrow. He said he would call me back when his child went to sleep. Well his child must really be tired because I have yet to get a phone call. First off why is your Manager of Business sales at home watching their child and not working for. I tried calling him two hours after he said he would call me back. He never answered his cell phone. I tried calling him the next morning four times. No answer. He finally called me back today. I told him not to worry about it. He said he was sorry and just was to busy. I told him well since your to busy to call me back I will purchase my trucks at another dealership. He obviously thought it was funny because he laughed a little and said and I quote " I am the best in my field ". So I laughed back at him and said, if your the best then I don't need to be buying anymore RAM TRUCKS. However we ended the call and I still got my trucks just from another Dodge dealership. No need for me to say where else I purchased. I just want people to know that this guy is a MANAGER and he treated me the way he did. This manager lost my company as a customer. This manager cost his dealership 13 truck sales. Makes you wonder about the regular salesman. If a " Manager " acts like this I would not want to work with one of the regular sales people. MY ADVICE IS LOOK INTO OTHER DODGE DEALERSHIPS. STAY AWAY FROM THIS ONE.... More

Sales person was rude and had very little knowledge of the vehicles he was trying to sell. Not impressed with the prices either. Two words. the vehicles he was trying to sell. Not impressed with the prices either. Two words. More