Chrysler Jeep Dodge City of McKinney

Good place to buy, but rotten service Our buying experience was good. The salesman was good, the delivery was good; however we did not get everything we were led to believe. But, when th Our buying experience was good. The salesman was good, the delivery was good; however we did not get everything we were led to believe. But, when the truck was less than a year old, oil started leaking into the radiator. The truck was overheating, the air was blowing warm, and the engine light came on. Naturally, we took it in for service. An appointment was made and the vehicle was not even inspected for 4 days. It sat there for 13 days without being worked on.... and no courteousy vehicle was offered. I called and was told that if I needed the truck (needed it to haul), I could come get it and bring it back and it would not lose it place in the queue. Seriously, now it's been 18 days. The buying experience was easy, the service center needs considerable work! More

Never BUY from this Dealer - The worse experience at all I bought a Hyundai Sonata 2011, i paid full price, they did not give any discount, but okay, we fall in love with the car and they guaranteed that was I bought a Hyundai Sonata 2011, i paid full price, they did not give any discount, but okay, we fall in love with the car and they guaranteed that was a great deal and that everything works perfect on the car. We also bought 2 year warranty. The first day i had problems to fill up the gas and something was wrong in the front, there was a noise when i turned right and left. Two weeks later in went to pick up the plates and talk to them about the issues and then the manager said you bought a used car, with xxx miles, we will not do anything. We checked and you need to pay 610 to fix it, because the warranty just cover part of it. Simply they "washed their hands". The worse experience at all. More

BAD will not buy here again I had looked at many other dealerships before coming here. They had told me the vehicle I was buying had gone thru there mechanics and was good to go I had looked at many other dealerships before coming here. They had told me the vehicle I was buying had gone thru there mechanics and was good to go the next day the check engine light came on we called the dealer and they said not our problem you bought where is as is. The ejectors where out $800 dollar repair right off the bat if they had gone thru it as they said that should have been caught. Also they said they replace tire pressure sensors I have found they don't work and when I had said something to Phil Brady my sells man before ever leaving the lot he said they just needed to be drove on yet another lie. Phil Brady also promise to ship me a missing piece from my stereo I have yet to revive it I bought my vehicle in September. When I call to ask about the piece he's never at his desk does not return my phone calls I had to call the manger to even get ahold of Phil and he lied yet again and said he is going to ship it right away that was two months ago. I thought going to a bigger dealership and spending a little more money I would have a hell of a lot better experience. I strongly urge people to think before buying here. More

Lied about pricing! My husband went in around noon, did the credit app and told Lolly what we wanted. Lolly called my husband and told him 72months for $529.00. I had bee My husband went in around noon, did the credit app and told Lolly what we wanted. Lolly called my husband and told him 72months for $529.00. I had been working with other dealers for a 2014 and the 2015 price lolly gave us for a town and country was even better. Because it was such a long drive from where we were and the kids were tired and hungry I was hesitant to go in at 7pm at night. But We called Lolly twice to confirm that the price wouldn't change.... Of course it wouldn't. Well, once I went in to see the paperwork it was not available (They were waiting to hear from the bank). Long story short price went to $589.00. I was so angry. Then on my way home the "sales or finance manager" called to apologize.. He then asked us to pay $1500 and he could do the original deal that was promised. I told him no, that wasn't the deal. He told me to go tell all of my friends how they are the xxxx of the earth and horrible people. So that is why I decided to write a review. I have never been treated worse by a car dealer. They lied, tried to make me feel stupid for not being able to afford the higher price and even got an attitude when I was unwilling to renegotiate. DO NOT BELIEVE THE PRICES THEY QUOTE. They will waste your time. More

Thought I had a good deal buying a used truck from them. But the vehicle had a broken taillight and I was told they would make it good and order me a new one. Well excuse after excuse and two months later, But the vehicle had a broken taillight and I was told they would make it good and order me a new one. Well excuse after excuse and two months later, I still don't have it and no one claims to know anything about it. I'll cut my salesman a break because he was sick in the hospital but he ordered the wrong part in the first place and every time he gives me an ETA I run over there wasting both my time and gas money and guess what, it's not there. If you choose to do business with them make sure you get everything in advance or else they employ selective amnesia and don't want to deal with you after the sale. We were going to buy another vehicle from them but instead are going to another dealer. Buyer beware More

My wife and I just purchased her new (used) car from Lyon Alizna at Dodge McKinney. Lyon was awesome. We called ahead to test drive the car, as my wife had never driven that make or model before. Lyon had Alizna at Dodge McKinney. Lyon was awesome. We called ahead to test drive the car, as my wife had never driven that make or model before. Lyon had the car out front, running, with the heater on (it was wicked cold that day) when we arrived. Within five minutes, we were test driving the car. Unlike most dealers, we were NOT being beaten up on price and payment information. Instead, Lyon focused on telling us about the car, what features it had, and answering our questions. He really wanted to make sure we enjoyed the experience, and leaned about the vehicle. As we were test driving many (too many for me!) cars that day to find the right one for my wife, Lyon did not try the old "what do I have to do to get you to drive this home today" spiel. Instead, he gave us his card, and asked us to give him a call if we had any questions, or could help us in any way. We were about 3/4 sold right there. The car was wonderful, and we felt at ease with Lyon. But, we did want to try out a few more cars so my wife could be sure. After a day of hitting far, far too many dealerships, test driving far too many cars, my wife ONLY wanted to deal with Lyon, and only wanted that car. So, we headed back to McKinney and bought from Lyon. I need to state that everyone we talked to was very, very helpful. One of the managers kept coming over and keeping us company while we waited for paperwork. The finance guy was very helpful, nice, and efficient, and when I was getting some of the coffee, and couldn't find the splenda (I can't have sugar), TWO salesmen asked me if I needed help, and dropped everything to find me a packed of sweet and low for my coffee. I mean seriously, I have been to many, many dealerships in my day, and the customer service at McKinney is top-notch. More

LEON WAS FABULOUS IN COMMUNICATION, KNOWLEDGE OF HIS USED CARS, TEST DRIVES AND THOROUGHNESS GOING THROUGH PAPERWORK IN GETTING US A LOAN APPROVAL. HE LITERALLY BENT OVER BACKWARDS FOR THIS POSITIVE REVIEW I CARS, TEST DRIVES AND THOROUGHNESS GOING THROUGH PAPERWORK IN GETTING US A LOAN APPROVAL. HE LITERALLY BENT OVER BACKWARDS FOR THIS POSITIVE REVIEW I AM LEAVING FOR HIM HERE THAT HOPEFULLY MANAGEMENT SEES. THERE IS NO ONE BETTER BUT THE FRIENDLY LEON AND THE SWEET AUGIE FINANCE LADY. Thanks Dodge in Mckinney for a fabulous unforgettable customer service experience that you gave us. DON'T CHANGE! More

people are very friendly, as it is at any dealership. but the general manager or whoever was in charge that day in the used car lot just was a money hungry man with dollar signs in his eyes. i was stupid eno the general manager or whoever was in charge that day in the used car lot just was a money hungry man with dollar signs in his eyes. i was stupid enough to buy and am now, not even 6 months later trading in. i was ripped off in my trade and the although the vehicle i bought was in amazing condition, i was lied to about several features and gas mileage. I didn't know too much about car buying and they took advantage of me. I know this describes most car dealerships, but this one really topped it off. NOT RECOMMENDED. More

I had worked out a deal with one of the managers for a Town and Country with a trade-in. When I got there another manager took over the deal and said that I would have to pay $4,000 more than originally a Town and Country with a trade-in. When I got there another manager took over the deal and said that I would have to pay $4,000 more than originally agreed upon. More

I agree with all the other reviews, this dealership is poor poor poor on customer service. I bought a 2012 Avenger from them in May of last year. Like other reviewers have stated, it took almost 3 hours poor poor poor on customer service. I bought a 2012 Avenger from them in May of last year. Like other reviewers have stated, it took almost 3 hours to purchase the car, and I was paying cash! There was no one else in the dealership the evening I went in to purchase the car, but it still took forever for them to fill out the paper work. And, then, they filled it out incorrectly and over charged me by almost $300. I had to go back twice to get my refund check. Also, when I bought the car, they didn't want to give me both of the car keys, they said, "well, we wait until the financing clears". I reminded them, I just gave you a cashiers check for the price of the vehicle-- so give me my two keys. Another odd thing, when I test drove the car on a Monday, it had only 5 miles on it. When I went in to pick up the car on Wednesday, it suddenly had almost 200 miles on it. How does a new car get almost 200 miles put on it in less than 2 days? They couldn't answer how that had happened. The service department is another joke. They don't have free wifi, so good luck doing any work if you choose to wait for your car to be serviced. Second, they take forever and usually don't fix the problem you report. I have taken my car in twice now for the same problem and it has yet to be fixed. They claim they did the work, but it's obvious they didn't replace the window trim or the door seal. All of this after having the car for 4 days. I also need to state, that this is a new car still under warranty. I had to argue with the dealer for a loaner car while they serviced my vehicle. I will be taking the car to another Dodge dealer to see if they can correct the issue. More