Chrysler Jeep Dodge City of McKinney

945.00 dollars to replace Shorted out alternator Just had my 2012 charger repaired at this dealership. The alternator shorted out while i was driving down 75. I had the car towed and the service de Just had my 2012 charger repaired at this dealership. The alternator shorted out while i was driving down 75. I had the car towed and the service department took in first thing Monday morning. The repair seems to have gone well but I haven't driven it much since the fix. The problem I'm trying to wrap my head around is the cost of the alternator, 642.00 for an alternator seems quite excessive. the entire repair with labor was 945.00 to replace an alternator. Come on. There is no way an alternator is 642 dollars. It's also the same type failure that has been recalled on 2011 chargers for shorting alternators. The service was good, the car was fixed but the price wow. 1000.00 for an alternator replacement. that price also includes the money i paid for car rental which i didn't have to get except was told the part wouldn't come in until the next day. So it was great that the car was fixed sooner but I rented a car I didn't have to. So in the future if I have a choice and my car is not completely dead as it was this time, I will take it somewhere else. Not because of service but because of gauging on parts. Shame on you dodge city McKinney for charging 642.00 for an alternator that should probably be on the recall list. I contacted Dodge corporate and relayed this story to them as well. More

Highway robbery is a good comparison I had my wife take my Mother-in-Law's Jeep into the shop after her insurance (wrongly) told me the oil pressure sensor was covered under the extended I had my wife take my Mother-in-Law's Jeep into the shop after her insurance (wrongly) told me the oil pressure sensor was covered under the extended warrantee. Ok, not the dealership's fault. I'm going to do the repair myself, because $425 dollars for what should be two hours of shop time is rediculous. But then, despite the fact I had TOLD the dealership what code it was throwing and why we were bringing it in, they wanted to charge us $120 just for reading the codes!!! I was floored. Rick cut the price down to $60, but honestly I consider this to be unscrupulous business practices. I *already knew* what was wrong with the vehicle. I recommend you don't take your vehicle to this shop for even an oil change. More

Go to Dodge City of McKinney! Today is the 2nd time I've bought a car from Dodge City! Roberto Lozano found the car I wanted within minutes, C.J. not only found the finance for the Today is the 2nd time I've bought a car from Dodge City! Roberto Lozano found the car I wanted within minutes, C.J. not only found the finance for the car very quickly, but even lowered my car payment. Thanks for the great car experience for the 2nd time! BIG SUGGESTION: I bought GAP insurance for the 2nd time because after my 2nd car was totaled, I'm only in a new car again because the GAP insurance made sure I wasn't upside down for $8,000. Buy GAP insurance, no matter what! More

Horrible Service Department Tried to charge me the standard 159 for issues with my car that I knew were related to the computer. I mentioned that my complaint should have been h Tried to charge me the standard 159 for issues with my car that I knew were related to the computer. I mentioned that my complaint should have been handled by warranty, but could not convince the service person. After some research, I called and found out there was a recall that I had not received. Why was I going to be charged for a service when there was a recall? Good thing I researched or I would have been charged the service price plus whatever else they came up with. More

Good place to buy, but rotten service Our buying experience was good. The salesman was good, the delivery was good; however we did not get everything we were led to believe. But, when th Our buying experience was good. The salesman was good, the delivery was good; however we did not get everything we were led to believe. But, when the truck was less than a year old, oil started leaking into the radiator. The truck was overheating, the air was blowing warm, and the engine light came on. Naturally, we took it in for service. An appointment was made and the vehicle was not even inspected for 4 days. It sat there for 13 days without being worked on.... and no courteousy vehicle was offered. I called and was told that if I needed the truck (needed it to haul), I could come get it and bring it back and it would not lose it place in the queue. Seriously, now it's been 18 days. The buying experience was easy, the service center needs considerable work! More

Never BUY from this Dealer - The worse experience at all I bought a Hyundai Sonata 2011, i paid full price, they did not give any discount, but okay, we fall in love with the car and they guaranteed that was I bought a Hyundai Sonata 2011, i paid full price, they did not give any discount, but okay, we fall in love with the car and they guaranteed that was a great deal and that everything works perfect on the car. We also bought 2 year warranty. The first day i had problems to fill up the gas and something was wrong in the front, there was a noise when i turned right and left. Two weeks later in went to pick up the plates and talk to them about the issues and then the manager said you bought a used car, with xxx miles, we will not do anything. We checked and you need to pay 610 to fix it, because the warranty just cover part of it. Simply they "washed their hands". The worse experience at all. More

BAD will not buy here again I had looked at many other dealerships before coming here. They had told me the vehicle I was buying had gone thru there mechanics and was good to go I had looked at many other dealerships before coming here. They had told me the vehicle I was buying had gone thru there mechanics and was good to go the next day the check engine light came on we called the dealer and they said not our problem you bought where is as is. The ejectors where out $800 dollar repair right off the bat if they had gone thru it as they said that should have been caught. Also they said they replace tire pressure sensors I have found they don't work and when I had said something to Phil Brady my sells man before ever leaving the lot he said they just needed to be drove on yet another lie. Phil Brady also promise to ship me a missing piece from my stereo I have yet to revive it I bought my vehicle in September. When I call to ask about the piece he's never at his desk does not return my phone calls I had to call the manger to even get ahold of Phil and he lied yet again and said he is going to ship it right away that was two months ago. I thought going to a bigger dealership and spending a little more money I would have a hell of a lot better experience. I strongly urge people to think before buying here. More

Lied about pricing! My husband went in around noon, did the credit app and told Lolly what we wanted. Lolly called my husband and told him 72months for $529.00. I had bee My husband went in around noon, did the credit app and told Lolly what we wanted. Lolly called my husband and told him 72months for $529.00. I had been working with other dealers for a 2014 and the 2015 price lolly gave us for a town and country was even better. Because it was such a long drive from where we were and the kids were tired and hungry I was hesitant to go in at 7pm at night. But We called Lolly twice to confirm that the price wouldn't change.... Of course it wouldn't. Well, once I went in to see the paperwork it was not available (They were waiting to hear from the bank). Long story short price went to $589.00. I was so angry. Then on my way home the "sales or finance manager" called to apologize.. He then asked us to pay $1500 and he could do the original deal that was promised. I told him no, that wasn't the deal. He told me to go tell all of my friends how they are the xxxx of the earth and horrible people. So that is why I decided to write a review. I have never been treated worse by a car dealer. They lied, tried to make me feel stupid for not being able to afford the higher price and even got an attitude when I was unwilling to renegotiate. DO NOT BELIEVE THE PRICES THEY QUOTE. They will waste your time. More