Chrysler Jeep Dodge City of McKinney

Don't bother. Inexperienced sales staff. Quoted an incorrect price and then expected me to meet them 1/2 way. No way to run a sale. incorrect price and then expected me to meet them 1/2 way. No way to run a sale. More

I have purchased from this dealership in the past. I own a large business with a fleet of 38. It is time for me to add to my fleet. I know what kind of trucks I need. I was looking at adding 10 units to my a large business with a fleet of 38. It is time for me to add to my fleet. I know what kind of trucks I need. I was looking at adding 10 units to my fleet. When I called up to the dealer ship it was on a Tuesday around 230. His phone was forwarded to his cell. Not a big deal. As I was talking to him and explaining to him what I needed all I could hear was a baby crying in the back ground. I asked him if he could walk away so I could hear him talking. He said he could not because he was watching his child. He asked for my name and number so he could call me back the following day. I told him I was ready to talk today buy tomorrow. He said he would call me back when his child went to sleep. Well his child must really be tired because I have yet to get a phone call. First off why is your Manager of Business sales at home watching their child and not working for. I tried calling him two hours after he said he would call me back. He never answered his cell phone. I tried calling him the next morning four times. No answer. He finally called me back today. I told him not to worry about it. He said he was sorry and just was to busy. I told him well since your to busy to call me back I will purchase my trucks at another dealership. He obviously thought it was funny because he laughed a little and said and I quote " I am the best in my field ". So I laughed back at him and said, if your the best then I don't need to be buying anymore RAM TRUCKS. However we ended the call and I still got my trucks just from another Dodge dealership. No need for me to say where else I purchased. I just want people to know that this guy is a MANAGER and he treated me the way he did. This manager lost my company as a customer. This manager cost his dealership 13 truck sales. Makes you wonder about the regular salesman. If a " Manager " acts like this I would not want to work with one of the regular sales people. MY ADVICE IS LOOK INTO OTHER DODGE DEALERSHIPS. STAY AWAY FROM THIS ONE.... More

Sales person was rude and had very little knowledge of the vehicles he was trying to sell. Not impressed with the prices either. Two words. the vehicles he was trying to sell. Not impressed with the prices either. Two words. More

I PURCHASED A NEW CHALLENGER RT IN '09. DODGE HAD A RECALL ON IT. THEY DOWNLOADED SOME NEW SOFTWARE& REPLACED THE BATTERY. WHEN I GOT THE CAR BACK I HAD A STARTING ISSUE WITH IT. WE TOOK THE CAR TO TH RECALL ON IT. THEY DOWNLOADED SOME NEW SOFTWARE& REPLACED THE BATTERY. WHEN I GOT THE CAR BACK I HAD A STARTING ISSUE WITH IT. WE TOOK THE CAR TO THE SERV. DEPT. THEY CHECKED IT OUT AND SAID THEY COULD NOT FIND ANYTHING WRONG AND TO GO AHEAD AND DRIVE IT. WE DID AND THE CAR STILL HAD AN INTERMITTENT STARTING ISSUE. WE HAD THE CAR IN SERVICE FIVE TIMES, MAYBE SIX, I LOST COUNT. EACH TIME THEY FLASHED THE COMPUTER,DODGE GOT INVOLVED ONCE AND THEY THREW SOME PARTS AT IT. AFTER THAT THE CAR STILL HAD STARTING ISSUES. WE TOOK THE CAR TO ANOTHER DLRSHP. THIS DEALER HAD THE CAR THREE DIFFERENT OCCASIONS. STILL NOT FIXED,MEANWHILE THE CAR IS OUT OF THE STANDARD WARRANTY. AS FAR AS A BUY BACK PROGRAM IT IS ONLY GOOD UP TO 24,000 MI. I HAVE THE EXTENDED WARR. ON ELECTRONIC & ELECTRICAL TO 85,000 MI. THE CAR NOW HAS 82,400MI. & CLIMBING. WENT TO DLR. TO UPGRADE TO A 2012 MODEL, ONLY IF IT WERE A GOOD DEAL.WHAT WAS I THINKING,THEY TOLD ME THEY WERE GOING TO GO OFF INV. PRICE AND GIVE ME ALL THE REBATES THEY COULD,ALSO GIVE ME THE MOST TRADE IN ON MY CAR. LOOKED UP CAR THEY WERE TRYING TO UPGRADE ME IN ON INTERNET SALES.THE CAR ON THE INTERNET'S PRICE WAS 2,000 DOLLARS CHEAPER THAN THE SO CALL DEAL THEY WERE GOING TO MAKE ME. ONE OTHER THING,THE OTHER DLR. OFFERED ME 1,000 MORE TRADE IN. NOT ONLY WILL I NOT STEP FOOT ON DODGE CITIES PROPERTY AGAIN,NOR WILL I BUY ANOTHER DODGE PRODUCT AGAIN. WHAT'S THAT SAYING: SCREW ME ONCE SHAME ON YOU, SCREW TWICE SHAME ON ME!!!!!! STILL OWNER OF A LEMON..... LIFE LESSON:RAISE HELL FROM THE GET GO WHEN YOU HAVE A PROBLEM!!!!!!!!!!! TODD SOLEM & KAREN BREWER... More

After spending a considerable amount of time waiting for them to make up there minds(and play their games) on price, we finally agreed on a sale price. When I asked for a red van they located one and said them to make up there minds(and play their games) on price, we finally agreed on a sale price. When I asked for a red van they located one and said it could be there the following day, but did I want a grey one with more options that they had on their lot for the same price. I agreed but had to come back the next morning because I was very late for an appointment. When I came back the next day they said both of those vans were sold. After another 35 minute wait they found one with the options we wanted. We were emphatic that we wanted it that day or the deal was off. The salesman said no problem even if he had to pick it up himself we would be able to pick it up that night and he would call when we could go and pick it up. He wanted us to sign all of the paperwork and leave a signed check right then, we said no not until we saw the car. This whole process took well over 2 hours. When I didn't get a call, I phoned at 7pm that night, the salesperson was gone for the day. The sales manager said they weren't going to get it until the next day. When I said the deal was off, I wasn't going to deal with people who lied, the sales manager said he couldn't verify what was told to me. In otherwords I was lying!! He also stated he had lots of vans on the lot we just had to spend more money!! I went to Huffiness in Plano got a better deal and was able to get what they said wasn't available and do it all in 1.5 hours! AFTER MY EXPERIENCE AND READING THEIR REVIEWS I WONDER WHY ARE THEY STILL IN BUSINESS. More

I bought my 11 chally from Amy about a month ago. Amy was so nice and understanding. It took a while to get the process going because I had to wait on an insurance check. But Amy was there every step of the so nice and understanding. It took a while to get the process going because I had to wait on an insurance check. But Amy was there every step of the way, and always called to check up on status. She got me an amazing deal on my car, and I am very happy that I went there!!! More

Wife and I worked for a while in the auto business and have bought six cars in the last ten years. We both thought this dealership was absolutely wonderful to work with. We were searching for a specific u have bought six cars in the last ten years. We both thought this dealership was absolutely wonderful to work with. We were searching for a specific used car and this dealership had one used. Michael and Craig worked with us from out of state, making sure we weren't wasting our time. They ran all of the scenarios by us and when we got there, we loved the car. They also did every single thing they said they would. There was a crack in the windshield that spread during a recent snow the day we got there, they even offered to pay for a new windshield. Two things really stood out to us, where most dealers fail. They did a lot of homework up front to make sure we were not wasting our time by driving down three hours. They really took the time to care for the customer and were more concerned about us liking the car, rather than racing us through the process "to get one out the door". One more, they did everything they said they would, plus some. When the new Compass comes out, we will drive back down and purchase one from them we were so impressed. More

My husband and I are currently in the market for a used Dodge Ram. A friend of ours recommended Dodge City, and to see Chad. Now, Chad seems like a straight shooter, a no-BS kind of guy and we were very co Dodge Ram. A friend of ours recommended Dodge City, and to see Chad. Now, Chad seems like a straight shooter, a no-BS kind of guy and we were very comfortable working with him. Now, my husband and I are both coming off of bad divorces, both with credit issues which has made buying a car for us a huge, fat hassle. Chad, after looking at our financials, said that he would definately be able to help us out. After test driving a 2006 Dodge Ram, we gave them ALL the financials they asked for which was bank statements, phone bills, pay stubs for both of us, proof of residency, personal references (all due to credit issues). We were trading in an older car and putting cash down. First off, the price they came back for our trade-in was absolutely insulting and completely ridiculous. I had to fight to get them to raise the trade in value by 300.00. After waiting for a short eternity for the finance guy (who was an ass) to finally come back with their numbers- we were able to agree on a price, interest rate and small things (by the way, this truck needed WORK- tires replaced and a nerf bar replaced..what dealership puts a truck out that needs work on it?) so we were able to negotiate that in as well. In the meantime, I had to listen to Chad explain over and over how hard the finance guy was working for us to get us a great price and blah blah blah. Like I dont already know that we have horrible credit and needed to be reminded that through the charity of McKinney Dodge City, they were doing us a huge favor by letting us even consider purchasing a truck from them. And boy, werent we lucky three other people were in looking at that truck just that day and it was ours! Chad promised to put a sold sign on it, hide the keys, park it out back. That truck was ours, buddy! Next day, we get a call from Chad that..well...after consideration, the finance guy couldnt get us into that particular truck and would be interested in looking at a 2004 with 90k miles on it? Um, let me think about it? After wasting 3 hours of my life the evening before, handing over ALL my financials plus a pint of blood- the answer to that was a big NO. And then, after driving by the dealership and seeing the truck parked right in the front row, facing the road? They had no intentions on selling us that truck- ever. After all the BS and the waiting and lying...I will never purchase from this dealership. I may have bad credit now- but that will change. And when things come back around, I will never spend a dime of our hard earned cash there. More

Sorry there is no way I can select negative star ratings so I had to give them one. I contacted them on a vehicle on the internet for 8488. I am half tempted to tell you the vehicle and the stock numb so I had to give them one. I contacted them on a vehicle on the internet for 8488. I am half tempted to tell you the vehicle and the stock number. That way if you buy it you know how much to offer. But, I am not vindictive, just telling you about my experience. They sent pictures and over the following weeks I was told that the vehicle was incorrectly listed, that they had repairs & service to complete, but they would honor the listed price. I was told that on several occasions including once by the owner. I offered them 8500 (please note that is MORE than the asking price) they refused and said that they wouldn't sell it for anything less than 9308 because of the work they put into it . They re-listed it 14999. Now normally I wouldn't get that upset about something like this. However, based on other reviews on BBB and other places on the internet it seems that there is a pattern of telling (or in this case advertising) a vehicle for a price and trying to sell it for another. It's not honest and its illegal. Be cautious, or better yet, save yourself the frustration, and shop somewhere else. More

I visited Dodge City to look at a new Jeep and was very disappointed how it seemed that I was treated as if I knew nothing about cars because I was a woman. I was talked down to by the sales manager Deon a disappointed how it seemed that I was treated as if I knew nothing about cars because I was a woman. I was talked down to by the sales manager Deon after asking for a better price. Once I left the dealership I went online and found a much better price from another dealership. It seems as if this dealership tries to take advantage of women by unfair pricing. A coworker said she had the same experience when she tried to buy from them and ended up leaving and buying elsewhere. More