Chino Hills Ford

My 75 year old mom shared with me a used vehicle listing posted by Chino Hills Ford (CHF) on TrueCar. I texted CHF’s advertised OTD price on TrueCar to sales representative Mike. I called Mike to arrang posted by Chino Hills Ford (CHF) on TrueCar. I texted CHF’s advertised OTD price on TrueCar to sales representative Mike. I called Mike to arrange an appointment for my mom as she was excited about the OTD price. Mike also clarified that there were accessories already on the car. Mike did not provide me pricing on the accessories. Given that… - CHF’s website and their advertisement on TrueCar states that "all Pricing and Advertised Prices for any/all vehicles offered for sale does not include dealer installed accessories which can be purchased for an additional cost," and - the fine print clearly states that accessories “can be purchased” as opposed to “must be purchased,” and - CHF’s ad on TrueCar did not itemize any required accessories as part of the OTD price, and - other dealerships transparently itemize required accessories as part of their advertised OTD price on TrueCar, and - Mike did not state that accessories are required to be purchased, and - Mike assured me that they would honor CHF's advertised OTD price on TrueCar … I felt confident that my mom would be purchasing the car as per the advertised OTD price CHF posted on TrueCar. My mom then arranged to travel 60 miles to CHF. Upon arrival to CHF, Mike and sales manager Stephen "Steve" Whiteside insisted that my mom purchase all dealer installed accessories for an additional $2,000. My mom expressed that she did not want to purchase the accessories and reminded CHF of the advertised OTD price Mike agreed to honor. Steve continued to insist that the accessories are indeed required. It became clear that Mike’s verbal assurance that CHF would honor their advertised OTD price on TrueCar was being reneged. Steve’s claims that all accessories are required to be purchased contradicts their advertised price and fine print statements on CHF’s website and their advertisement on TrueCar. After discussion, CHF presented their final offer which was still $1,000 above the advertised OTD price. At that point, CHF lost our trust and my mom left CHF. I called Steve to ask why the accessories were mandatory given that their website and ad’s fine print clearly stated that accessories “can be purchased” as opposed to “must be purchased.” Steve could not offer a clear explanation. I further referenced California law SB 478, which requires dealerships to advertise the total vehicle price including all mandatory costs. Steve offered no explanation for the discrepancy and hung up the phone. I urge CHF customers to read all CHF reviews on Google, Yelp, and Dealer Rater. There is a pattern of customers reporting experiencing similar deceptive practices, especially concerning these accessory upcharges. My mom’s experience is unfortunately not unique. Although CHF’s customer relations managers routinely express their concern regarding constructive customer feedback, CHF’s ability to improve pricing transparency in response to customers’ concerns dating as far back as 4 years ago continues to be a challenge for CHF given recent reviews reporting concerns of pricing transparency irregularities. In fact, 4 years ago, Ali from CHF responded to a Google review with: “The internet price is the valid price and you are not required to purchase any additional items. Can you tell me who told you this information and when did you come? Who was the manager, so I may have a conversation with them,They are wrong .. I will be more then happy to honor the internet price, please provide me additional details on which car. As the dealership was recently sold, I am trying to correct some of the past issues.” I urge CHF to comply with CA law and provide accurate and transparent pricing information. I also invite the owners and General Manager to also clarify if dealer-installed accessories are indeed required or optional. Despite Stephen "Steve" Whiteside hanging up on me, Steve had the audacity to text me today to ask about the visit. More

Lies and misleading. They wanted to upsell their paint protection that they had on a car. The price difference is absurd. Walked away and Moe tells me are you really goin They wanted to upsell their paint protection that they had on a car. The price difference is absurd. Walked away and Moe tells me are you really going to walk away from this great deal. I said it's a great deal for you but not for me and left. Worst dealer experience ever. More

Daniel Radillo is a liar. He emails me at 140 pm asking me when can I come to the dealership. I show up at 210 pm the same day and he says the car is sold. I check the listing He emails me at 140 pm asking me when can I come to the dealership. I show up at 210 pm the same day and he says the car is sold. I check the listing the next day online and the listing for that car is still up. More

I made an offer on a 2023 truck. My offer was $600.00 under what they were asking. Their location is about 360 miles away so I figured that my offer would off set the expense and has My offer was $600.00 under what they were asking. Their location is about 360 miles away so I figured that my offer would off set the expense and hassle of driving to them to make this deal. This truck was lat years model and they have had it for 6 months. He would not budge on the price. No problem. As you get older you get wiser. I found an even better deal a couple of days later. Moral of the story...they walked away from a deal for the sake of $600.00. They still have the truck. They have to make yet another monthly payment to Ford. Next time I need a truck for my company, I will not buy it from them. Sorry it could not be a positive review. More

I have owned a ford now for over 10 years when I hade my initial Ford Fusion both of them I took to Chino Hills Ford for service. I have always gotten great service and the price has always been not bad for initial Ford Fusion both of them I took to Chino Hills Ford for service. I have always gotten great service and the price has always been not bad for a dealer.. I recently bought my new Ford Edge Titanium from Chino Hills ford and last night 11/16/23 After 6 months of owning the car had to get a oil change. My rep Olivia B was great and it only took 1.5 hours for the oil change and complete check of the car. There are a few things that I wish they did not change like the layout of the store, charging to use your credit card and also the courtesy shuttle is gone and was told they can only do 1 way now with Lyft. Other then that my experience was great. More

Let me start by saying I love Ford. I've owned Ford vehicles my whole life. Currently I have an F-150 and a Mustang, so it was a no-brainer for me to order a new Ford truck. My cowor I've owned Ford vehicles my whole life. Currently I have an F-150 and a Mustang, so it was a no-brainer for me to order a new Ford truck. My coworker referred me to Chino Hills Ford after ordering his F-150 truck, which he said was an easy process where he received regular updates all the way up until delivery of the vehicle. Going into the office and placing the order seemed to be easy enough, I just chose what truck and features I wanted and the sales rep put everything together. That's where it all went downhill. I was told 7-8 months on the order, which was not a problem as I was not in a huge rush. I was told I would receive an email confirmation of my order. I didn't get anything. I called about 5 times before I reached the person in charge of the orders (Vanessa). She assured me I was in the queue to have the order placed. I still did not receive an order confirmation. This went on for about a month, in which I was informed they had my email address incorrect (mind you, Vanessa was sending me out weekly sales inquiries). This process seemed to drag on forever. When I finally got ahold of Vanessa, she was extremely rude and told me I just had to wait. My coworker had been informed (by Ford) how the process was coming, however I STILL have not received one email from Ford. I FINALLY got another email from Vanessa stating that the vehicle should be here within a few weeks and ahead of schedule. (great right?) No. It was not ordered with the right specs, which I would have caught in the beginning had I been sent the order. If that was not enough, I was told the order would be corrected and expedited. This is where it got really bad, as I have had enough. I attempted to speak with the general manager. I was constantly told he was unavailable and then transferred off to someone else. This happened on about 10 different occasions, the last one being 7/7/23. At this point I was beyond upset. I spoke with the person I was transferred to so I could gain any information on my order. After a few minutes, I found out that Vanessa had not corrected the mistake and the order was never resubmitted. Enough is enough. I will order my truck elsewhere. Stay far away from this dealership as the failures go all the way to the top. I will be telling everyone I know to stay far away. More

I placed an order for a Lariat Hybrid Maverick in Nov 21, and didn't get a single update from Ford or the Dealership for 16 months. After suddenly telling me my car was on its way for delivery last month, my and didn't get a single update from Ford or the Dealership for 16 months. After suddenly telling me my car was on its way for delivery last month, my pickup date was cancelled and pushed back several times. Eventually I was told that my car was never built and my order fell through the cracks and was never built. I checked in with my salesman every month and took his advice at every turn. I couldn't tell you if the dealership just lied to me and sold my allotment above MSRP or they just gave Ford my wrong contact information which caused me to never get a VIN, a build date, a ship date, etc I can forgive a mistake, but eventually I spoke to a sales manager named Billy who complained to me about all the people buying pre-ordered Mavericks for MSRP and flipping them on Carmax for a profit and how if I got my truck he hoped I'd "do the right thing" and not flip my truck. After finding out about my order not being built, Billy informed me of an almost identical vehicle on their lot that he could sell to me for $7500 over msrp, which apparently after the lesson in morality he had given me, was "the right thing to do" in his eyes to a customer that was promised a vehicle for a certain price from that dealership 16 months earlier. If you're going to order any in-demand vehicle like a Maverick, Bronco, or F150 lightning, I'd highly advise ordering from any other dealership. This one is likely to mess up your order, and when the opportunity arises for them to make it right, they'll do it for only a $7500 fee. More

FATAL MISTAKE ON REGISTRATION I had to spend most of my time and money to fix their mistakes and undone work on time. The registration of the vehicle is suppose to be commercial .I told CHINO HILLS FORD a time and money to fix their mistakes and undone work on time. The registration of the vehicle is suppose to be commercial .I told CHINO HILLS FORD and THEIR team many times.I received it as personal automobile after 87 days later and I mentioned on the phone and THEIR teammates who did paperwork as COMMERCIALS REGISTRATION.I need immediate correction on this registration. THEY blocked my business vehicle 3 months.I will take legal action on THEIR side.chino hills did more than enough damage on my company.Terrible service and unprofessional work. More

Everyone here is a lying conman, especially the managers, have EVERYTHING in writing, Bob Nouri is the owner since they love to refuse to say who the owner is have EVERYTHING in writing, Bob Nouri is the owner since they love to refuse to say who the owner is More

Be careful with this dealership, the price they advertise is not the price they can sell it at. The car was advertised for 18,000$ but dealer had to add 5200$ in paint protection and interior stain guard, th is not the price they can sell it at. The car was advertised for 18,000$ but dealer had to add 5200$ in paint protection and interior stain guard, that was not advertised to actually sell it. We called the car was available. We drove to Chino w a check in hand. We test drove the very dirty, mismatched white paint chipped hood, broken rear taillight 2019 Fusion. Decided we buy it because it was a great price, salesman had to get the manager Billy to “work on the numbers”… He came and asked us if we’d ever bought a car from them, “no we haven’t” . He said “we like to protect our cars with paint and interior protection, which has been done to the car already. It’s had 5200$ in protection.” I said “ really, have you seen the car?” He said “no”. I said “there’s no way all that work was done.” I reviewed the issues with the paint and interior. We were ready to leave and he asked us to wait, and see if he can lower the price. He can back after 10 min and dropped to 19k, we said no, we’ll pay what you advertised it for, 18k. He said “ see all that little writing under the ad on CarGurus, that lets us do this. But let me check one more time… and see if we can get to 18k”. Condescending and so dumb, he for sure knew the bottom price… He comes back after 10 min and says “nope, sorry can’t do it, I’d really like to help a teacher and nurse out, but I can’t sorry.” What a waste of time… Hopefully someone who reads this can get them to drop the actual price to 1000$ over what they advertised the car and at… More