Chino Hills Ford

Exceptional service and experience. They do know how to make a deal and take care of the clients. They made me feel special and wanted to earn by business. Go see Raza Tirmazi and Ali K They do know how to make a deal and take care of the clients. They made me feel special and wanted to earn by business. Go see Raza Tirmazi and Ali Khan. You wont be disappointed. More

I spend 4 or 5 hours trying to buy a new f350. The truck was priced great. I was willing be fly out and pick it up for the money I was saving. At the very end of our dealing we agreed on a pr The truck was priced great. I was willing be fly out and pick it up for the money I was saving. At the very end of our dealing we agreed on a price. I was waiting for the purchase agreement that never came. The salesman text me some information on paint protection, anti theft systems. In total it was 4 different pictures of his information. I decided it, them I was told 2 hours later that it was in the truck already. It was an additional 5300. Don't waste your time. The reviews are correct. How do these places stay in business. More

Purchased an Espcae Saturday, 1/11/2024, and the customer service was outstanding. Aldo was out salesman and he really did a great job. He was personable, not pushy, and concerned with getting us the right service was outstanding. Aldo was out salesman and he really did a great job. He was personable, not pushy, and concerned with getting us the right vehicle instead of making a sale. If you are looking for a vehicle, I recommend this dealership and I can't recommend Aldo enough. More

Bad bad bad bait and switch dealer. Drove an hour to have the price increase $5000 over the confirmed and advertised price. When I offered to pet the advertised price they acted as if I Drove an hour to have the price increase $5000 over the confirmed and advertised price. When I offered to pet the advertised price they acted as if I was the crazy one. Put out a bad review and now the vehicle is not for sale. Look at the BBB they do this all the time. More

My 75 year old mom shared with me a used vehicle listing posted by Chino Hills Ford (CHF) on TrueCar. I texted CHF’s advertised OTD price on TrueCar to sales representative Mike. I called Mike to arrang posted by Chino Hills Ford (CHF) on TrueCar. I texted CHF’s advertised OTD price on TrueCar to sales representative Mike. I called Mike to arrange an appointment for my mom as she was excited about the OTD price. Mike also clarified that there were accessories already on the car. Mike did not provide me pricing on the accessories. Given that… - CHF’s website and their advertisement on TrueCar states that "all Pricing and Advertised Prices for any/all vehicles offered for sale does not include dealer installed accessories which can be purchased for an additional cost," and - the fine print clearly states that accessories “can be purchased” as opposed to “must be purchased,” and - CHF’s ad on TrueCar did not itemize any required accessories as part of the OTD price, and - other dealerships transparently itemize required accessories as part of their advertised OTD price on TrueCar, and - Mike did not state that accessories are required to be purchased, and - Mike assured me that they would honor CHF's advertised OTD price on TrueCar … I felt confident that my mom would be purchasing the car as per the advertised OTD price CHF posted on TrueCar. My mom then arranged to travel 60 miles to CHF. Upon arrival to CHF, Mike and sales manager Stephen "Steve" Whiteside insisted that my mom purchase all dealer installed accessories for an additional $2,000. My mom expressed that she did not want to purchase the accessories and reminded CHF of the advertised OTD price Mike agreed to honor. Steve continued to insist that the accessories are indeed required. It became clear that Mike’s verbal assurance that CHF would honor their advertised OTD price on TrueCar was being reneged. Steve’s claims that all accessories are required to be purchased contradicts their advertised price and fine print statements on CHF’s website and their advertisement on TrueCar. After discussion, CHF presented their final offer which was still $1,000 above the advertised OTD price. At that point, CHF lost our trust and my mom left CHF. I called Steve to ask why the accessories were mandatory given that their website and ad’s fine print clearly stated that accessories “can be purchased” as opposed to “must be purchased.” Steve could not offer a clear explanation. I further referenced California law SB 478, which requires dealerships to advertise the total vehicle price including all mandatory costs. Steve offered no explanation for the discrepancy and hung up the phone. I urge CHF customers to read all CHF reviews on Google, Yelp, and Dealer Rater. There is a pattern of customers reporting experiencing similar deceptive practices, especially concerning these accessory upcharges. My mom’s experience is unfortunately not unique. Although CHF’s customer relations managers routinely express their concern regarding constructive customer feedback, CHF’s ability to improve pricing transparency in response to customers’ concerns dating as far back as 4 years ago continues to be a challenge for CHF given recent reviews reporting concerns of pricing transparency irregularities. In fact, 4 years ago, Ali from CHF responded to a Google review with: “The internet price is the valid price and you are not required to purchase any additional items. Can you tell me who told you this information and when did you come? Who was the manager, so I may have a conversation with them,They are wrong .. I will be more then happy to honor the internet price, please provide me additional details on which car. As the dealership was recently sold, I am trying to correct some of the past issues.” I urge CHF to comply with CA law and provide accurate and transparent pricing information. I also invite the owners and General Manager to also clarify if dealer-installed accessories are indeed required or optional. Despite Stephen "Steve" Whiteside hanging up on me, Steve had the audacity to text me today to ask about the visit. More

Lies and misleading. They wanted to upsell their paint protection that they had on a car. The price difference is absurd. Walked away and Moe tells me are you really goin They wanted to upsell their paint protection that they had on a car. The price difference is absurd. Walked away and Moe tells me are you really going to walk away from this great deal. I said it's a great deal for you but not for me and left. Worst dealer experience ever. More

Daniel Radillo is a liar. He emails me at 140 pm asking me when can I come to the dealership. I show up at 210 pm the same day and he says the car is sold. I check the listing He emails me at 140 pm asking me when can I come to the dealership. I show up at 210 pm the same day and he says the car is sold. I check the listing the next day online and the listing for that car is still up. More

I made an offer on a 2023 truck. My offer was $600.00 under what they were asking. Their location is about 360 miles away so I figured that my offer would off set the expense and has My offer was $600.00 under what they were asking. Their location is about 360 miles away so I figured that my offer would off set the expense and hassle of driving to them to make this deal. This truck was lat years model and they have had it for 6 months. He would not budge on the price. No problem. As you get older you get wiser. I found an even better deal a couple of days later. Moral of the story...they walked away from a deal for the sake of $600.00. They still have the truck. They have to make yet another monthly payment to Ford. Next time I need a truck for my company, I will not buy it from them. Sorry it could not be a positive review. More

I have owned a ford now for over 10 years when I hade my initial Ford Fusion both of them I took to Chino Hills Ford for service. I have always gotten great service and the price has always been not bad for initial Ford Fusion both of them I took to Chino Hills Ford for service. I have always gotten great service and the price has always been not bad for a dealer.. I recently bought my new Ford Edge Titanium from Chino Hills ford and last night 11/16/23 After 6 months of owning the car had to get a oil change. My rep Olivia B was great and it only took 1.5 hours for the oil change and complete check of the car. There are a few things that I wish they did not change like the layout of the store, charging to use your credit card and also the courtesy shuttle is gone and was told they can only do 1 way now with Lyft. Other then that my experience was great. More

Let me start by saying I love Ford. I've owned Ford vehicles my whole life. Currently I have an F-150 and a Mustang, so it was a no-brainer for me to order a new Ford truck. My cowor I've owned Ford vehicles my whole life. Currently I have an F-150 and a Mustang, so it was a no-brainer for me to order a new Ford truck. My coworker referred me to Chino Hills Ford after ordering his F-150 truck, which he said was an easy process where he received regular updates all the way up until delivery of the vehicle. Going into the office and placing the order seemed to be easy enough, I just chose what truck and features I wanted and the sales rep put everything together. That's where it all went downhill. I was told 7-8 months on the order, which was not a problem as I was not in a huge rush. I was told I would receive an email confirmation of my order. I didn't get anything. I called about 5 times before I reached the person in charge of the orders (Vanessa). She assured me I was in the queue to have the order placed. I still did not receive an order confirmation. This went on for about a month, in which I was informed they had my email address incorrect (mind you, Vanessa was sending me out weekly sales inquiries). This process seemed to drag on forever. When I finally got ahold of Vanessa, she was extremely rude and told me I just had to wait. My coworker had been informed (by Ford) how the process was coming, however I STILL have not received one email from Ford. I FINALLY got another email from Vanessa stating that the vehicle should be here within a few weeks and ahead of schedule. (great right?) No. It was not ordered with the right specs, which I would have caught in the beginning had I been sent the order. If that was not enough, I was told the order would be corrected and expedited. This is where it got really bad, as I have had enough. I attempted to speak with the general manager. I was constantly told he was unavailable and then transferred off to someone else. This happened on about 10 different occasions, the last one being 7/7/23. At this point I was beyond upset. I spoke with the person I was transferred to so I could gain any information on my order. After a few minutes, I found out that Vanessa had not corrected the mistake and the order was never resubmitted. Enough is enough. I will order my truck elsewhere. Stay far away from this dealership as the failures go all the way to the top. I will be telling everyone I know to stay far away. More