Do not come here for service. I brought my 24 Ranger in to diagnose an issue with the transmission and a recall repair. I was not told what was wrong with my truck. The dealership started "repairs" without discussing the issues with me. A month later, they still have my truck, and keep making excuses on why it isn't done yet. That is, when I'm able to get in touch with anyone. If you want good service for your vehicle, don't come here. The service staff just don't care.

Absolute worst dealership service experience I have ever encountered. If you value your time, your vehicle, and your sanity, stay as far away from Chino Hills Ford as possible—I wouldn't even trust them to fill my tires with air. I brought my Ford Bronco into Chino Hills Ford for a glaring, undeniable factory defect: visible hardtop delamination that was painfully obvious at first glance. Instead of honoring Ford's warranty, the service advisor actually walked out to my vehicle and had the audacity to accuse me of causing the structural delamination myself just to avoid processing a warranty claim. They held my Bronco hostage for over a full week, all to dream up creative excuses for why they wouldn't stand behind a factory defect, proving they lack reliable or knowledgeable technicians who understand customer care. Desperate for honesty, I took my Bronco to another Ford dealership just a few cities over. They looked at the top, recognized the defect immediately, and ordered a replacement top on the spot with zero hassle and no questions asked. Chino Hills Ford's service department is a complete joke, and I strongly advise every Ford owner to steer clear of this place.

Don’t waste your time with this dealership. Called asking for status on a vehicle, they were friendly at first but when I asked for a some follow up questions, they ghosted me. Called and they said they’d call me back and zero response. I’ll spend my money at a dealership that wants a sale.

Ford service used to be excellent during Maria O’s time. Customers were greeted with professionalism and a smile, and you felt valued. Unfortunately, that’s no longer the case. Employees now seem disconnected, relying on text messages instead of properly explaining the service performed. Even the “complimentary multi-point inspection” is documented as completed, but it doesn’t seem like it’s actually being done anymore. The overall customer service experience has clearly declined.

I would rather not write a review, but I feel obligated to warn others. 03/16/26 I came in to buy a car. The front grill was hanging off the car, despite being hidden from online pictures and the description. My sales rep, Gabriel Montanez, assured me they would fix it after. I asked what reassurance I had. He gave me his word and emailed a repair order. 2 Weeks later I called the service department with my repair order number and they couldn't find it. Gabriel contacted me right after telling me to go through him instead. He said he would get back to me soon. I checked in a week after that, and he delayed again. This week I tried texting him twice (he left me on read), and calling (didn't call back). I now realize the plan was to string me along past 30 days. After that there is no legal liability on their end. They were never going to fix it to begin with. On top of it all, the car had an exhaust leak despite them claiming to have done a 120 point inspection. I've never dealt with a dealership as predatory and dishonest as this one. Please shop elsewhere.

They took such good care of me. Jordan and Tyler and their finance guy were on par. This is my 3rd car thank you chino hills ford!