Chino Hills Ford

Do not come here for service. I brought my 24 Ranger in to diagnose an issue with the transmission and a recall repair. I was not told what was wrong with my truck. The dealershi I brought my 24 Ranger in to diagnose an issue with the transmission and a recall repair. I was not told what was wrong with my truck. The dealership started "repairs" without discussing the issues with me. A month later, they still have my truck, and keep making excuses on why it isn't done yet. That is, when I'm able to get in touch with anyone. If you want good service for your vehicle, don't come here. The service staff just don't care. More

Absolute worst dealership service experience I have ever encountered. If you value your time, your vehicle, and your sanity, stay as far away from Chino Hills Ford as possible—I wouldn't even trust them to encountered. If you value your time, your vehicle, and your sanity, stay as far away from Chino Hills Ford as possible—I wouldn't even trust them to fill my tires with air. I brought my Ford Bronco into Chino Hills Ford for a glaring, undeniable factory defect: visible hardtop delamination that was painfully obvious at first glance. Instead of honoring Ford's warranty, the service advisor actually walked out to my vehicle and had the audacity to accuse me of causing the structural delamination myself just to avoid processing a warranty claim. They held my Bronco hostage for over a full week, all to dream up creative excuses for why they wouldn't stand behind a factory defect, proving they lack reliable or knowledgeable technicians who understand customer care. Desperate for honesty, I took my Bronco to another Ford dealership just a few cities over. They looked at the top, recognized the defect immediately, and ordered a replacement top on the spot with zero hassle and no questions asked. Chino Hills Ford's service department is a complete joke, and I strongly advise every Ford owner to steer clear of this place. More

Don’t waste your time with this dealership. Called asking for status on a vehicle, they were friendly at first but when I asked for a some follow up questions, they ghosted me. Called and they Called asking for status on a vehicle, they were friendly at first but when I asked for a some follow up questions, they ghosted me. Called and they said they’d call me back and zero response. I’ll spend my money at a dealership that wants a sale. More

Ford service used to be excellent during Maria O’s time. Customers were greeted with professionalism and a smile, and you felt valued. Unfortunately, that’s no longer the case. Employees now seem disconnec Customers were greeted with professionalism and a smile, and you felt valued. Unfortunately, that’s no longer the case. Employees now seem disconnected, relying on text messages instead of properly explaining the service performed. Even the “complimentary multi-point inspection” is documented as completed, but it doesn’t seem like it’s actually being done anymore. The overall customer service experience has clearly declined. More

They took such good care of me. Jordan and Tyler and their finance guy were on par. This is my 3rd car thank you chino hills ford! Jordan and Tyler and their finance guy were on par. This is my 3rd car thank you chino hills ford! More

Very disappointed with the sales department. I purchased a Ford 150 4x4, with the MSRP total price on window of vehicle with options and delivery included for $60,215.00. This you would think i I purchased a Ford 150 4x4, with the MSRP total price on window of vehicle with options and delivery included for $60,215.00. This you would think is the starting price in the itemization of amount financed paperwork. Somehow, the starting price went to $64,228.00. To add insult to injury, they gave me $11,000.00 for my 2016 Ford 150 trade in that only needed a paint job. Interior was like new, and the truck ran great. No problems. Blue book was at $18,000.00. They even told me they were being generous. Overall, I purchased a $60,215.00 truck for $57,700.00. That was after the $11,000.00 trade in and $3,500.00 MFG Rebate. What a deal! Would you be happy to return in 5 years to do this again? Don't think so!!! You've lost a customer, More

Had the worst car buying experience ever at Chino Hills Ford. I went to purchase a Mustang Shelby GT-350. When I asked to test drive it I was informed by two separate sales people that they could not allow Ford. I went to purchase a Mustang Shelby GT-350. When I asked to test drive it I was informed by two separate sales people that they could not allow me to test drive the vehicle because they have had young people coming in to joy ride cars with no intentions of buying. Therefore, they would not allow me to test drive it. I informed each of them that I have a strong interest and will be paying cash. Both informed me that I could only test drive the car if I committed to buying it before the test drive. "We will need to sit down and go over numbers and sign a commitment to buy before you can drive it". What, I am a 57 year old man who went in to buy a car with cash and was told to hit the road and they were not interested in my business. Absolutely amazing!!! I spoke with the GM who denied that this is their policy which I do not believe because both sales people had the exact same sales pitch. You just lost a customer, but I am sure that Ken Grody Ford is glad you treat customers the way you do as they got rid of their Shelby Mustang GT 350 for cash. Chose another dealer as CHINO HILLS FORD IS UNPROFESSIONAL AND INCOMPETENT!!! More

I rarely write reviews, but my recent experience at Chino Hills Ford was so disappointing that I feel compelled to warn others. My wife's lease will be ending soon, and I was hoping to upgrade her to a ca Hills Ford was so disappointing that I feel compelled to warn others. My wife's lease will be ending soon, and I was hoping to upgrade her to a car she deserves. On the first day, she called ahead to confirm the car was available and was told it was. She was 45 minutes into a 1.5 hour drive to the dealership when someone finally called to say the car could not be viewed that day—without so much as an apology for the inconvenience. We returned the next day and met our salesman, Gil, who was pleasant at first. Negotiations went as expected, with the dealership trying to add unnecessary and overpriced extras. Gil and another employee, Steve (I believe), played the classic good cop/bad cop routine, disappearing to “the back” to see if their add-ons could be reduced. Eventually, we settled on what seemed like a fair price. I left to take our daughter home while my wife completed the paperwork. Unfortunately, without our knowledge, the dealership added a $1,200 "gap waiver" to the contract. When I noticed it after my wife returned home, we immediately called the dealership. That’s when the stalling began: we were put on hold for 30-45 minutes, and suddenly, no one was available to help. Eventually, we spoke with Priscilla, who handled the final paperwork and added the gap coverage—something my wife never agreed to or signed for. Priscilla claimed she “played with the numbers” so the gap coverage would be free, but it was clearly included in the final total. She could not explain what adjustments were made, which felt very underhanded. Initially, we were told we’d have to drive an hour and a half back to the dealership to cancel the coverage in person. After much back-and-forth, emails, and a letter sent in the mail, we were finally provided with a copy of the cancellation form. Now, we are told we must wait 4–6 weeks for the refund to be returned to the lender. To make matters worse, Gil—who initially seemed forthright—abandoned us, despite promising to involve the manager and follow-up on this matter. . The drive to make a quick buck has cost them a future customer, as my lease will soon be ending too. The lack of transparency, questionable tactics, and poor customer service are reasons enough for me to caution anyone considering Chino Hills Ford. Shop elsewhere if you value honesty and respect for your time; I know I will. More