Charlie's Toyota

Bad customer service after the sale. I have mixed feelings about my experience with Charlie's. I'd heard great things and at first it all seemed true. The price was fair, the environmen I have mixed feelings about my experience with Charlie's. I'd heard great things and at first it all seemed true. The price was fair, the environment was very low pressure and overall I was able to get my new car with very few hassles. The bad experience started when I was about to leave with my certified pre-owed vehicle. When I'd test driven a few days earlier, there was no manual to be found. I was told that would be rectified because CPO means they have to include the manual. However, still no manual. I was also told when they handed over the key that they had never received that spare so they were going to try to track it down, but barring that would order a new one. I was bummed, but drove off thinking the great service would continue and all would be fine soon. Not so much. I didn't hear from Charlie's after the first week, so I emailed the salesperson to ask. He said he'd try to contact the previous owner again, but nothing yet. In a follow-up email a few days later, I remembered to inquire about a manual as well. He said still nothing on the keys, but he'd found a manual. No mention of how I'd obtain said manual. A week later I emailed again to ask that the manual be sent to me and that they arrange for me to get a new key programed at a local Toyota dealership (I live about an hour away). He obviously didn't read the email, just responded that he'd ordered a new key. Nothing about arrangements for key programing or sending the manual. Today I got a call from the service department asking me to make an appointment to come in for the new fob. I emailed the salesperson again and was told they could send me the fob, but I had to pay to get it programed elsewhere. That didn't seem right since they dropped the ball in the first place and they have such highly regarded customer service, so I called to inquire. No dice. They offered to fill my tank (admittedly a nice gesture) when I came up, but that's all. Unfortunately, my problem is more about my time than about a full tank of gas. Also, the fate of my manual is still unclear. Overall, I'm disappointed in my experience and I wish I'd gone with a different dealer. Next time, I will. More

I ended up going back Was great working with Nick and the other salesmen were very personable and nice. I found Charlie"s to be the best priced vehicle for me. Was great working with Nick and the other salesmen were very personable and nice. I found Charlie"s to be the best priced vehicle for me. More

good price, long wait Traded in an older car, had to haggle a bit (despite being Black Friday and part of Toyota's "Black 10 days :-). Spent more than I wanted but think I Traded in an older car, had to haggle a bit (despite being Black Friday and part of Toyota's "Black 10 days :-). Spent more than I wanted but think I got a fair deal. The problem was that the wait from the time we agreed on a price until we saw the finance guy was over 2 hours, probably closer to 3. Might have been a 5 star rating had that happened faster. More

Pleasant Buying Experience I was looking to purchase a work/travel truck to fit my current needs. I did not need all the bells and whistles but still wanted a nice dependable tr I was looking to purchase a work/travel truck to fit my current needs. I did not need all the bells and whistles but still wanted a nice dependable truck. I gave them a small list of what I was looking for and was optimistic that they could find a truck that was compatible to me. I did shop around at a few dealerships of different makes/models. Consumer Reports gave the Tundra for 2017 the highest rating. After researching my wants and needs I feel as if I ended up with the truck I needed. The Charlie's Toyota Dealership did an excellent job. More

Very big selection to choose from: Like I said there was a very big selection to choose from. Our salesman was very personable and nice. First car I have ever bought from them, so can't Like I said there was a very big selection to choose from. Our salesman was very personable and nice. First car I have ever bought from them, so can't rate the service yet. The salesman even gave us his cell phone number and said to call him whenever we needed a question answered. We had to wait quite a while to do the paper-work, but it was Veteran's Day, so they were very busy! More

NEW TRUCK PURCHASE IT TOOK SOME NEGOTIATIONS BUT IN THE END WE ALL GOT WHAT WE WANTED ME A TRUCK AND CHARLIES A SALE WE ALL ARE HAPPY IT TOOK SOME NEGOTIATIONS BUT IN THE END WE ALL GOT WHAT WE WANTED ME A TRUCK AND CHARLIES A SALE WE ALL ARE HAPPY More

New car Purchase Had a are very pleasant experience. Sales and management staff very helpful and made the transition very painless. I would recommend Charlies to any o Had a are very pleasant experience. Sales and management staff very helpful and made the transition very painless. I would recommend Charlies to any one looking for a used or new car . It also helps to know they will take care of your vehicle form cradle to grave LOL. Thanks so much. Oh and my wife loved the experience.. FYI this is my fifth car with Charlies Motor Mall. Thanks Kurt for the personal touch TCB. More

Best car purchase ever Not my first car (or last) and my home dealer refused to work with me. Everyone at Charlie's was fantastic and I got a great car at a great price. So Not my first car (or last) and my home dealer refused to work with me. Everyone at Charlie's was fantastic and I got a great car at a great price. So worth the drive! I had my heart set on a specific color that is not available in 2017 and they found one for me and went to Vermont to get it. They didn't even try to sell me on the navigation system...I changed my mind and got it. They are passionate about what they do and treated us like we were long time friends. I can't say enough about the great deal and customer service at Charlie's--we will definitely be back. Highly recommend buying from them, see them first not last! You won't be sorry. More

Best Dealership! I purchased my first vehicle with Charlie's 5 years ago. I wanted to trade and actually visited other dealerships. The other dealerships didn't even c I purchased my first vehicle with Charlie's 5 years ago. I wanted to trade and actually visited other dealerships. The other dealerships didn't even come close to Charlie's prices, professionalism and attitude. I will keep my business here! More

New Camry Purchase I would heartily recommend Charlie's Toyota. Everyone there -- from the Internet Sales Manager to the salesman to the sales manager (I think that was I would heartily recommend Charlie's Toyota. Everyone there -- from the Internet Sales Manager to the salesman to the sales manager (I think that was his title) -- was friendly, courteous and helpful. I never felt pressured to buy. Everyone was willing to work with me to get the deal I wanted. I would definitely go back to Charlie's! More