Chapman Hyundai Scottsdale

My experience with your service department was, on the whole, very good. I was greeted by Joe immediately with a smile and he listened attentively to my concern regarding the cracking noise I hear coming whole, very good. I was greeted by Joe immediately with a smile and he listened attentively to my concern regarding the cracking noise I hear coming from the dash when the A/C is on. The original reason I brought my Sonata in was for a 6,000 mile tune up and that was accomplished within the time frame he promised. I think the $84.00 charge was too much. To the mechanic I know the fee for labour is fair but I think it is about $25 too much. I have always received great service at whichever Hyundai dealer I go to. I still contend that the cracking noise is NOT normal. As I explained to Joe, I have never had the the same problem with any other car (I've had 4 other Hyundais) and, even though it may not be a signal for danger, the noise is annoying and makes me sometimes think that the dash is going to crack wide open. All-in-all I will be coming back to Chapman Hyundai for service as long as I have my Sonata (and even to buy future vehicles) and look forward to dealing with Joe and the others in the future. More

My only complaint is that I expected to use the $9.99 oil change for life coupon/card that had been sent to me from the dealership. Unfortunately I didn't present the card at the start of the appointment, an change for life coupon/card that had been sent to me from the dealership. Unfortunately I didn't present the card at the start of the appointment, and was told that it therefore would not be honored. I was surprised and disappointed to hear this, especially considering I had used the card in a previous appointment. More

The review I previously submitted was fraudulent. I initially thought I incurred an extra charge to include an additive with my oil change. I was informed the .3 hrs was the standard charge to add oil initially thought I incurred an extra charge to include an additive with my oil change. I was informed the .3 hrs was the standard charge to add oil, my mistake. This dealership does a good job in every respect. I called a toll free number to try to rectify this, but I see the bad review is still out there. Rick Eggers Phoenix, AZ More

I have always stayed away from dealerships because I was afraid of being bullied and ripped off. Chapman has won me over and I could not be more pleased even if it was free. Thank you for being so cool. afraid of being bullied and ripped off. Chapman has won me over and I could not be more pleased even if it was free. Thank you for being so cool. I will be coming back for all of my car care issues. More

When I walked in i was greated by Ross who is extremely kind. He walked over to my car and went over some things I had some questions about. He told me it would be an hour and it was just under, so time w kind. He walked over to my car and went over some things I had some questions about. He told me it would be an hour and it was just under, so time was not and issue. I had my daughter with me who sat in the customer waiting area. I love that the tv and coffeee is available. I rec'd a 9.99 oil change card so the price is perfect More

Timely and great service! staff was very friendly and was greeted pretty fast in the service bay. Service bay is kind of small but other than that dealership is very nice and clean. Never tried to upsell par greeted pretty fast in the service bay. Service bay is kind of small but other than that dealership is very nice and clean. Never tried to upsell parts my vehicle didnt need. no complains here. More

Only 2 complaints...I was waiting and no one ever came in to tell me my vehicle was finished. My paperwork was marked as a waiter... I had to ask the cashier and indeed, it was...not good! Also, the stick to tell me my vehicle was finished. My paperwork was marked as a waiter... I had to ask the cashier and indeed, it was...not good! Also, the sticker installed on windshield for reminder had incorrect information on it. My vehicle only has 8700 miles and it said next oil change to be 69,000 and the sticker was not legible. Although these are not big deals, it just makes the difference between a good and excellent experience. Patti Fields More

I was due for an oil change and an air filter change which was done promptly. It was easy to make an appointment and the staff was punctual about not keeping me waiting before starting the work. The w which was done promptly. It was easy to make an appointment and the staff was punctual about not keeping me waiting before starting the work. The waiting area inside the building was neat and clean. More

While I am pleased with the work that Ross always provides me, I was shocked and angered over the condition of my glove box when I picked up my car. It looks like whoever installed the radio (warra provides me, I was shocked and angered over the condition of my glove box when I picked up my car. It looks like whoever installed the radio (warranty work), not only removed my glove box to get to the radio, but in doing so, turned it upside down and inside out. I store many items in my glove box, placed in order. But when I got the car back, everything was in disarray. In particular, I had a plastic container with plastic tooth picks in it. Instead of the container for the picks being on the side of the box where I had it for ease of use, I finally found it at the very bottom of the box with no top on it; everything else was on top of it in total disarray ; the tooth picks were scattered all about the box--some were even on the floor of my car! Obviously, I can now no longer use the picks because of contamination. I do have photos of the box taken on the day that I picked up my car. I would like to send them to you so you can see the shoddy condition the installer gave my glove box. To me, this type of "service" sends me a message that the installer did not care about my vehicle or my personal belongings. Not only is this an indication to me of carelessness, it is inconsiderate and does not support the customer service mission of your dealership. I hope that you will take this feedback as an opportunity to provide additional training to your employees, especially those who handle the vehicle and its contents. It's the little things that count to this customer. All the fine work that Ross has done for me over the years, has been "dented" by others in your employment. Please respond to this so that I will know where to send the photos and that you will do something to prevent this type of "service" again. More

My scheduled car maintenance was handled promptly and in a most friendly manner. The waiting room was clean and well-maintained. Everything was done to make this as pleasant an experience as possible. I a most friendly manner. The waiting room was clean and well-maintained. Everything was done to make this as pleasant an experience as possible. I loved the fact that my car was washed and dried before being returned. More