Chapman Hyundai Scottsdale

An error was made 3 months ago and the answer I have had is "too bad, we forot to mention it to you so you are out of luck and oh yeah you need to replace a 4 month old tire" And the fact of the matter is is "too bad, we forot to mention it to you so you are out of luck and oh yeah you need to replace a 4 month old tire" And the fact of the matter is that from what I have been told and the prices quoted I was over charged for the unmatched tire I now have from a collision repair and at least three people new that I was not getting a matching part, the insurance company would of considered and probably replaced the 2nd tire that was about a month old, or I would of if I knew what the budget was considering the charge made to the insurance company that would of been mine to shop with. Please feel free to call for a more cohesive accounting of this story. Joe has been my go to guy for years for my son and now my vehicle. I am very disappointed considering the reason Chapman had the repair on the collision was that Joe had promised to stay in touch and watch over the repairs. I was never contacted by my service rep at the collision center and had to actually call the day after the promise date to find out where my vehicle was. It was delivered with a servere pull to the left, which was the second time Chapman Hyundai had the chance to state that the tires did not match. Joe told me he noticed but assumed I knew about it, but of course Joe was to call to replace my rear tires while it was in the shop for the collision work. I understand now why he did not call me as then the explaination and the cost would of been explained. Joe has always been my hero, that is why I insisted that USAA us Chapman Hyundai, in fact Joe called to explain that it needed to go to Chapman BMW for collision work. I discussed at that point that is seemed unfair, I had just had those two front tires put on, but life happens and we chuckled about it. He knew it was important that they match in fact he was the one who explained it to me at Chapman (I have been aware for years due to my backround but politely agreed). Lately it has always been the next time you come in I will fix whatever he notices is wrong when I pick up my vehicle, such as squeaky windows, that finally were fixed this service but were bad when the re-alignment was done and Supposedly someone had done a test drive and I would assume they would notice the problem. Or I thought you knew so I didn't call, or I can't do any more about it so you need to talk with someone else, the only thing he did do is finally give me a name to the manager at collision, who told me that Joe was going to handle the problem. Edward never gave me any customer service, in fact everytime I speak with him I end up apologizing for bothering him because he is so.... negative. When I picked up my vehicle that was making left U-turns by itself, he blamed the other dealership. When I asked him why he had not noticed during his test drive, he agressivly stated he was too busy to do everything and it should of been done by someone else, he implied that all he could do is rely on others, which confused me as I was to rely on him, so I again apologized hoping I would get my vehicle back in satisfactory condition. When I called Pete (who should of called me when things started going bad, y opinion) he told me that I am 100% right that I should of been notified and what more did I want, I told him two matching tires per what I was entitled to and apology would be nice. He replied verbatim " I told you you where 100% right what more of an apology do you want". I have asked numerous people and they all agree this is not an apology, not even close. More

Joe was very good in following up with the ordered part and communicating to me when the part arrived and when my car was ready for pickup. It was my first experience at your dealership's service dept and and communicating to me when the part arrived and when my car was ready for pickup. It was my first experience at your dealership's service dept and I will definitely bring my car back in for service in the future. More

Joe is knowledgeable and very pleasant to work with. My appointment was at 3:00, I arrived at 3:05 and Joe got me out of there before 4:00 with all work completed, car washed and me happy. I have absolute appointment was at 3:00, I arrived at 3:05 and Joe got me out of there before 4:00 with all work completed, car washed and me happy. I have absolutely no complaints, Joe is great, always a pleasure to do business with. More

Joe Mcanally always does a good job at getting me in for service when I want to come in. The on-line service scheduling appears to work well. The technician completing the 36,000 mile service on my vehicl service when I want to come in. The on-line service scheduling appears to work well. The technician completing the 36,000 mile service on my vehicle was Doyle Elliott. Everything was completed very well. I am driving across country this month and I can feel good that my vehicle is ready for the trip. The rules for completing my review as listed in "REVIEW" do not make "good sense" to me, so I will not complete future surveys! Frank Quintana More

Daniel Parker, Service Advisor was extremly helpful. Daniel made sure I was completely satisfied. Mc nally the other Service advisor , laST TIME i HAD MY CAR SERVICED WAS EXTREMELY RUDE & UNCOOPERATIVE Daniel made sure I was completely satisfied. Mc nally the other Service advisor , laST TIME i HAD MY CAR SERVICED WAS EXTREMELY RUDE & UNCOOPERATIVE. I WILL N EVER USE HIM AGAIN. MIKE GORDON xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx More

1. This is not our first visit to Chapman Hyundai for auto service. We had such great service the last time we were in. In fact, the service has always been great. Each of the service employees we cam auto service. We had such great service the last time we were in. In fact, the service has always been great. Each of the service employees we came in contact with, from Joe, to the salesmen just passing through the waiting room, to the young lady that processed our check out, were very friendly and professional. Joe made us feel like he really had our personal interest in mind. He was a pleasure to work with. 2. The waiting room is clean, convenient and comfortable. Loved the Kuerig Coffeemaker! 3. Also wanted to mention that the on-line appointment process with Joe and Beck Kuhn was convenient, friendly and very responsive. More

I have received great service from Chapman, ever since moving over from Power Hyundai. Joe has always been exceptionally friendly & helpful. This particular visit he got my car serviced in record time. moving over from Power Hyundai. Joe has always been exceptionally friendly & helpful. This particular visit he got my car serviced in record time. While I was in the waiting area the other customers were also commenting on how much better they like the service at Chapman. More

Since my service center moved over to Chapman I have noticed a friendlier atmosphere. Joe always makes sure I know exactly what is going to be done & checks to see if it's ok to add unexpected needs at noticed a friendlier atmosphere. Joe always makes sure I know exactly what is going to be done & checks to see if it's ok to add unexpected needs at that time. I was talking with another customer when I was at Chapman the other day & he also was remarking that he likes the service here much better than when we across the street. I had my 3 year old grandaughter with me, so we spent quite a bit of time roaming the building & looking at cars & roaming halls. Everyone we met was very friendly & pleasant & never acted like it was a problem to have a young child running around. More

My daughter had to bring car in due to key getting stuck. Mr. Bright handled well, set up a little early service to get that out of the way and made sure there was a good flow of information to me as well a Mr. Bright handled well, set up a little early service to get that out of the way and made sure there was a good flow of information to me as well as to my daughter. Had to leave car while new cylinder was shipped but handled well. Work complete included a duplicate key. Good job! More

Joe was wonderful. He set up my appointment quickly and adjusted the day and time that fit my schedule. Even though the engine light was no longer on when I took my car in, Joe suggested they look at it a adjusted the day and time that fit my schedule. Even though the engine light was no longer on when I took my car in, Joe suggested they look at it anyway. I am so glad they did because there were several things that needed to be fixed. Awesome job! More