Chapman Hyundai Scottsdale

you asked, this is what happened. we bought our '09 you asked, this is what happened. we bought our '09 Hyunda1 Elantra new at Power in early Au '09 not knowing Popwer was being sold & moved across th you asked, this is what happened. we bought our '09 Hyunda1 Elantra new at Power in early Au '09 not knowing Popwer was being sold & moved across the street. We purchased the autonation plan for maintenance, mostly oil changes. The check engine light came on Sat 13,stopped driving the car. Called Tues 3/16,made an appt for Wed 3/17 at2pm. Was not aware the dealership was gone, sold, moved across the street.Called the same number, they gave my wife the new location, she got there first & iarrived bit later. Joe at service drive acted like my wife was bothering him.He told her she had no appt. She told him of the engine light,& mentioned we had a plan that included an oil change at 3,500 mi. I'm there now as well, it seemed like we interupted Joe's lunch or something, like he was a bit irritated with me too. My wife & I thought the plan we bought was on the computer like everything else is. Joe said engine light problem was covered under warranty, knew nothing about the plan we bought,the oil change would be $38. We did not have the plan paperwork with us,as mentioned,we thought it was in our file. Joe said again, don't know what plan we're talking about,is $38. We told Joe we bought car at Power, Joe said he used to work there, still knew nothing about the plan, $38. Said he'd have the light checked. We got home,found the autonation papers called back. This time,we were sent to an extremely cordial, knowlegeable,helpful Mike McDermitt. Told us the plan was not honored at Chapman,could get that at the Power Suburu across the street,& we may be able to get 9.99 oil changes for life, a deal for folks like us that bought at Power.Joe either knew nothing of this, or just didn't tell us.Badeither way.Theynever found the light problem, but atleast Joe was honest to tell us that..BIG plus there. Hadour car for 2 days to not find problem, and we were tretaed like we were an annoyance. More

I would definitely recommend the dealership because of the quality of the work and the customer service. Ross was very friendly and professional. The prices of the services I had done were fair - and I ha the quality of the work and the customer service. Ross was very friendly and professional. The prices of the services I had done were fair - and I had received coupons from the dealership, which made my experience even better. I'll definitely return to the dealership when I need service done again, as well as when I'm interested in buying my next car. More

Have worked with Joe since I started getting my Veracruz serviced at Chapman Scottsdale Hyundai. He has always taken care of me and has done a great job with any issues or concerns I have with my vehicle. serviced at Chapman Scottsdale Hyundai. He has always taken care of me and has done a great job with any issues or concerns I have with my vehicle. Joe McNally is a great asset to your company. Thank you and I look forward to the continuation of service and perhaps even purchasing another Hyundai in the future. Ron Bailey More

For the most part pleased with the overall transaction but do feel more information should be given up front so you aren't blind sided on the financial end. All of the employees are delightful and seem but do feel more information should be given up front so you aren't blind sided on the financial end. All of the employees are delightful and seem to truly care about the customer. No doubtI would purchase from Chapman again. More

Ross and Joe went above and beyond to make sure that all items were taken care of. All work that could be covered by warranty was done so and standard maintenance was kept at a reasonable price. Knowing I items were taken care of. All work that could be covered by warranty was done so and standard maintenance was kept at a reasonable price. Knowing I have a tough work schedule they made sure my car was ready at a time I could pick it up. More

Joe was very straightforward and honest. He offered a high quality of experience overall and I would definitely come back to this Hyundai dealership because of the high quality experience. The price was high quality of experience overall and I would definitely come back to this Hyundai dealership because of the high quality experience. The price was extremely high for my particular budget but I understand that Joe offered me the best price he could. More

This was my first visit to Chapman Hyundai. I felt the service was exceptional and very speedy. I would recommend Chapman Hyundai to anyone who is looking to buy a new car or who needs service on their c service was exceptional and very speedy. I would recommend Chapman Hyundai to anyone who is looking to buy a new car or who needs service on their current vehicle. I will be using Chapman Hyundai for any service needs for my vehicle. More

Everyone has heard the jewelry commercial that says, "He went to Jared," but when it comes to car dealerships, I am going to say, "I bought it at Chapman!" We purchased a 2005 Mazda3 Hatchback - a car I ha went to Jared," but when it comes to car dealerships, I am going to say, "I bought it at Chapman!" We purchased a 2005 Mazda3 Hatchback - a car I had been dreaming of for over a year - on 1/31/2010. On 2/14/2010 the weather was warm enough that I turned on the a/c for the first time. No cold air. I immediately called Chapman and spoke with the General Sales Manager, Russ Tilton, who said to bring it in and they would take care of it. The next morning I took the car in and was treated like a valuable customer by Russ and by the Service Manager, Keith Gallaway. The compressor was broken and Chapman put a new one in at no charge. I am so impressed with the people and service at Chapman I will recommend them to everyone! If only all dealers were this good - Chapman is an example for them all to follow. More