Chapman Hyundai Scottsdale

I woke up to a dead battery on a Saturday morning. After AAA came by and gave me a jump start I called Chapman Hyundai Scottsdale to see if they could install a new battery. Daniel Parker, the service repr AAA came by and gave me a jump start I called Chapman Hyundai Scottsdale to see if they could install a new battery. Daniel Parker, the service representative who was working that day,was nice enough to fit me in to what looked like a busy schedule, judging by the cars in the service area. Within an hour I was on the road again with a free battery due to my warranty coverage, and a clean car that was washed before being brought out to me. That is a great service experience, especially considering it was a weekend and I called for a last-minute appointment. More

Both Jake initially and Sam listened to us and that is what of the best sales and customer service traits. Both treated us with respect and tried to find a way to do business. We looked at 4 other dealer what of the best sales and customer service traits. Both treated us with respect and tried to find a way to do business. We looked at 4 other dealerships, but felt yours understood and appreciated our position and the value we brought to the opportunity to do business. R Schiano More

Good service all in all. and I am glad that they have cleaned my car after the service. The dealer is very friendly and willing to maintain my car without any unreasonable charge. I will defintely recomm cleaned my car after the service. The dealer is very friendly and willing to maintain my car without any unreasonable charge. I will defintely recommend here to my friend and come back again for service. More

Came for second oil change and a recurring rattle in my new 2011 Sonata. I was told that it was time for special service which included tire rotation and some other things and price would be $76.00. Probab new 2011 Sonata. I was told that it was time for special service which included tire rotation and some other things and price would be $76.00. Probably should have payed more attention but what I got was an inspection of hoses, belts, wipers, fluids, etc. All things that if I had took it to Jiffy Lube would have been checked in the price of the oil change. The car has 6000 miles on it so I wouldn't expect that any of these things would be a problem anyway. So basically I was charged $76+ for an oil change and tire rotation. The rattle, which was there the first day I got the car, was supposedly fixed at first oil change by putting some felt around the glove compartment. This did fix it for about two weeks and then it started up again. I was told that because it could not be duplicated they could not fix it. More

Ever since I bought my 2011 Sonata everyone in Service has been VERY helpful both resolving an earlier issue with my car (I dealt with Ross-he was SUPER!). They paid for rental vehicles twice while they w has been VERY helpful both resolving an earlier issue with my car (I dealt with Ross-he was SUPER!). They paid for rental vehicles twice while they were attempting to find out what was wrong with the ignition. They knew it was a hassle for me to keep bringing a brand new car in and they were great about fixing it as fast as possible and correctly. When I was in for my first oil change, Joe was very kind, friendly, upbeat, and cared about how I liked the car. The car was finished sooner than expected. Thanks. More

Joe has been my service rep since he staarted and is awesome! I also want to let you know that Daniel has been my service rep in the past with another dealer (different make) and will be an asset to awesome! I also want to let you know that Daniel has been my service rep in the past with another dealer (different make) and will be an asset to your dealership. I love it when you mail coupons. Thanks so much. More

Since I bought this vehicle At CHAPMAN It was a nice experience to have someone go thru the vehicle's maintenence history , and letting me know what has been done as well as what will need to be done o experience to have someone go thru the vehicle's maintenence history , and letting me know what has been done as well as what will need to be done on my next visit, in order to keep my vehicle in good conditions, it's always good to know where you are standing at, congratulations for having Daniel Parker as part of your team. More

I enjoy working with Joe. He is always very accurate about his time estimates when I am waiting for the work to be done. He also knows his prices so is able to accurately project the cost of work I nee about his time estimates when I am waiting for the work to be done. He also knows his prices so is able to accurately project the cost of work I need done. Both of these are incredibly important to me when I am having my car serviced. Thanks Joe! More

My trip to the service department was a good erperience. Encountered a friendly, knowledgeable staff with service perfromed in a timely manner. I was also very pleasantly surprised to find I had a sparkli Encountered a friendly, knowledgeable staff with service perfromed in a timely manner. I was also very pleasantly surprised to find I had a sparkling clean waiting for me when the service appointment was completed. Thank you. More

I had forgotten to print a coupon for a discounted oil change but Joe had already had a notation in my record so I was able to get a great price. He also explained the advantages of inflating my tires wi change but Joe had already had a notation in my record so I was able to get a great price. He also explained the advantages of inflating my tires with nitrogen. I had heard some things that convinced me it was not worth the cost, but Joe patiently listed all of the advantages and it made perfect sense, so I went ahead with it. He never pressures or hard sells anything, which is a good thing because that kind of approach elicits an automatic "No" from me. Instead he clearly explains the reasoning behind his recommedations and then lets me make the decision, which I appreciate. I think so far I've gone with his advice each time. After purchasing a car it's the service managers who are mostly responsible for keeping loyal customers. Joe is unquestionably a great asset to your company in that regard. More