Chapman Hyundai Scottsdale

I recently purchased 2010 certified Hyundai Sonata from this dealer. I was able to negotiate the price before hand through email and also got a decent price of my old car. The price negotiation was quit this dealer. I was able to negotiate the price before hand through email and also got a decent price of my old car. The price negotiation was quite straightforward at the dealer and didn't feel at anytime if Jake is trying push hard or put any kind of pressure to close the deal. However, beware of the finance person as he tried unsuccessfully to put additional charges for VIN etching, alarm and few other things we weren’t aware of before. Also, he tried to put lot of pressure to buy additional warranty coverage which we declined. Anyway, I am very happy with the car, its price and trade-in values of my old car. The “Overall Experience” was “5 (Great)” if I take out the experience with the finance person. More

My battery died on a Sunday afternoon. I drove to the dealership on a Monday morning (after a jump start) and asked the service writer if they could fit me in. The service department fit me in and had th dealership on a Monday morning (after a jump start) and asked the service writer if they could fit me in. The service department fit me in and had the unscheduled service completed under warrenty in less than one hour. More

I have been coming to this dealer for my service needs for a couple years now. I am always treated great, and I will continue to bring my car here for service. I used a competitors coupon on this visit, for a couple years now. I am always treated great, and I will continue to bring my car here for service. I used a competitors coupon on this visit, and Joe applied the price match to my service. More

I was very impressed with the whole experience. Everyone I was very impressed with the whole experience. Everyone was very knowledgeable and answered all our questions Everything was explained about the us I was very impressed with the whole experience. Everyone was very knowledgeable and answered all our questions Everything was explained about the use and operation of the vehicle We feel very comfortable with your entire staff We met the service manager and although we probably won't be seeing much of him, I felt all our service need will be properly addressed More

Daniel was very polite and friendly. He took the time to explain what the recall was on my car to me and why it was necessary to correct. Wait time wasnt long at all. Im also very impressed with this deal explain what the recall was on my car to me and why it was necessary to correct. Wait time wasnt long at all. Im also very impressed with this dealership as I did not purchase my vehicle from them, but they were the ones to inform me of the recall. I will now be taking my car to this dealership for service and oil changes going forward. More

I called the day before and spoke with Joe, who was the Servic Advisor that greeted me the following morning. He was courteous and friendly. He also advised me of service recommended for my 30,000 mile che Servic Advisor that greeted me the following morning. He was courteous and friendly. He also advised me of service recommended for my 30,000 mile check up. I had some questions for Joe which he was glad to answer and left me feeling like I was in good hands, in a professional environment. Please include me in your distribution of coupons, either by regular mail or email. Thank you, Tom McDonough tm54@cox.net More

Overall service was great. Joe was friendly and explained the work that was performed. Joe was very knowledgable and was thorough when going over the work that was performed on my car. I was plea explained the work that was performed. Joe was very knowledgable and was thorough when going over the work that was performed on my car. I was pleased that the rattle that had been bothering me since I bought the car was eliminated. Great Job Hyundai! More

I am very satisfied with Chapman and how they assisted me with the purchase of my 2011 Sonata. It is an excellent vehicle and I am very happy with it. Jeff Andre was an excellent sales person to work with. with the purchase of my 2011 Sonata. It is an excellent vehicle and I am very happy with it. Jeff Andre was an excellent sales person to work with. I will highly recommend Chapman and Jeff Andre to family and friends looking for a vehicle. However, I did not want to bring down my rankings for Jeff but found working with Alex Massenti in finance was less than pleasurable. I felt highly pressured to buy all kinds of variations of service contracts that I repeatedly expressed no interest in purchasing what so ever. This added at least an extra 20-25 minutes of negativity (after a very long day at work) to a sales experience that was excellent up to that point. I understand that I did not put any money down on my new vehicle but hat is an advantage of having excellent credit. If Alex would have only asked me twice about purchasing a service contract that would have been fine but, it ended up being closer to at least dozen times which I felt was quite excessive and annoying. I told him directly several times that “I do not believe in buying service contracts” and even told him that I would explore gap coverage on my own. I do not give into high pressure, on-the-spot sales tactics it totally turns me off. At one point I was very close to walking out the door and not purchasing the vehicle. I actually did end up buying gap insurance from Allstate at a much cheaper rate I might add. Working with Jeff and the rest of Chapman has been an excellent experience. I look forward to working with your dealership to service any future service and maintenance needs I have for my 2011 Sonata. Thank you, Patrick Lonchar More

This is my first Hyundai an it will not be my last. I credit most of my satisfaction to the staff you have at Chapman Hyundai. They are very personable, polite, prompt with my car, an most of all it's a credit most of my satisfaction to the staff you have at Chapman Hyundai. They are very personable, polite, prompt with my car, an most of all it's all nice an clean with I get it back. I keep it clean an I love it when they tidy it up at the end. Thank You for making my experience at you dealership an enjoyable one instead of making it like going to the dentist. Please thank Joefor his work well done by this satisfied customer. Mrs Jennifer Stukas More

I spoke to Joe Mcannaly over the phone to set up a I spoke to Joe Mcannaly over the phone to set up a convenient appointment to address the recall I had received in the mail. When I arrived, Joe met I spoke to Joe Mcannaly over the phone to set up a convenient appointment to address the recall I had received in the mail. When I arrived, Joe met me immediately and took down the necessary information. We discussed the 30,000 mile service and cost. He showed me the transmission fluid, discussed the battery and assessed the car's body. I mentioned that I might be interested in leasing another car. Joe escorted me into the dealership and introduced me to Antonio Harris. While my car was being serviced, Antonio and I discussed various options and opportunities being offered by Hyundai. While I decided to wait a bit, I will definitely contact Antonio for my car needs. Both men were friendly, professional, and knowledgeable. I felt that I was being treated fairly and courteously. More