Chapman Hyundai Scottsdale

I brought my Elantra in for an oil change, the guys not only changed the oil but washed and vacuumed my car as well. Joe was very friendly and ready to held with anything I may need. At the end of the se only changed the oil but washed and vacuumed my car as well. Joe was very friendly and ready to held with anything I may need. At the end of the service I received a car check-up report letting me know where things stood with my car and what I may need to think about for my next visit. The coupons on the website are great, they helped me compare and decide which dealership to go to for service. More

I have purchased four NEW tires from other dealerships in the past and was not charged for 1) tire valves, labor to replace newly purchased tires, and another fee to align the new tires and then another fee the past and was not charged for 1) tire valves, labor to replace newly purchased tires, and another fee to align the new tires and then another fee for disposal.If this is your policy I should have been informed prior to the purchase. This experience may have changed my opinion of your service dept. and also in the purchase of future autos. Sincerely, Dr. Jacob Golding More

We have never had a car buying experience like we did with Chapman Scottsdale. They are CERTIFIED Costco Auto Program members. Note: Two other dealers said they were on the Costco program and were not. T with Chapman Scottsdale. They are CERTIFIED Costco Auto Program members. Note: Two other dealers said they were on the Costco program and were not. The experience we had with the imposter CAP dealers was the protypical pressure and obscure auto sales technique. We got simple honest facts at Chapman Scottsdale. It made the car buying decision so simple and even enjoyable. Tye Heinrich our sales person was extremely professional. He was so helpful, organized and knowledgeable. He layed everything out in a clear concise fashion. He did not rush us or put pressure on us. He was able to locate the car we wanted and deliver it in a timely fashion. Marcus WIlliams in the business office was also organized, polite and did not twist our arm. I would strongly recommend the Costco program and the professional staff at Chapman Scottsdale and look forward to doing business with them in the future. More

The purchase went quickly and just as it was agreed to over the telephone before I went to the dealership. The sales person, AK was very nice and up front. The person who handled our paperwork was very go over the telephone before I went to the dealership. The sales person, AK was very nice and up front. The person who handled our paperwork was very good also, I just can't remember his name. We Liked the tour of the facility so we know what to do when we bring the car in. More

My sales man scott was very knowledgeable and intelligent He answered all my questions promptly without hesitation I continuously changed my mind and he rolled with it gracefully He made my purchase ea He answered all my questions promptly without hesitation I continuously changed my mind and he rolled with it gracefully He made my purchase easy and made me feel like I made the correct decision. Scott is a stellar employee you should be proud to have him represent your company. Thank you. More

Dan is a tremendous asset to your dealership. He is very friendly and goes above and beyond to make sure the customer is well taken care of. He remembered me from my last visit there just to buy a part. friendly and goes above and beyond to make sure the customer is well taken care of. He remembered me from my last visit there just to buy a part. He seems to be very knowledgable about Hyundai cars and has very positive feedback. More

I wouldn't have even considered a Hyundai had it not been for your sales representative Joey Barone. He had an outstanding knowledge of the vehicles and was professional, courteous, and patient. Manager, B for your sales representative Joey Barone. He had an outstanding knowledge of the vehicles and was professional, courteous, and patient. Manager, Brad, was also awesome. The information and service Joey provided on the choices of vehicles, the options and warranty, along with the price point of the vehicle are what sold me. I LOVE MY CAR!! More

Everyone was friendly and customer service was good except that it took 3 1/2 hours to get my car back for just an oil change and tire rotation. Daniel said it would be done in about an hour maybe hour except that it took 3 1/2 hours to get my car back for just an oil change and tire rotation. Daniel said it would be done in about an hour maybe hour in half. I dropped it off at 945am and got a call at 1130. No problem on that. I was dropped off down the street by the shuttle (I literally live maybe 2 miles or so down from you guys) and was hoping could get picked up within a normal time frame. I got a call from Daniel that car was ready @ 1130 and he said he was contacting shuttle to have me picked back up. 12:15pm he calls back and says he contacted driver and its going to be another 30 min. 45 min go by and at 1pm I get the call from the shuttle saying he was on his way and finally got for my car around 1:20pm. That was 3 1/2 hours without my car and I had an appt that I had to cancel at 12:30 due to not getting my car back. I even contemplated walking back cause I had no idea it would take such a huge chunk out of my day waiting for my car. I thought 2 hours max. That has been my experience previously even with a shuttle, especially if I make an appt to drop off my car, which I did. I have had my car serviced at other places where i needed a shuttle for simple services done and never waited more than 30 min at the most for the shuttle to come get me. Needless to say, I will not be returning to get future oil changes or other simple services due to this experience. I dont mind paying more somewhere else for better customer service. I never got a "I am sorry that took so long" or anything. I was shocked that the staff assumed it was ok that I was without my car for that long for an oil change and service shuttle took almost 2 hours to come and get me. Maybe you need more than one driver? More

Joe was courteous as always. Service and price were excellent. Fantastic experience. I arrived just after 3 PM with no appointment, and as always Joe made sure to find a way to take care of me in a excellent. Fantastic experience. I arrived just after 3 PM with no appointment, and as always Joe made sure to find a way to take care of me in a timely and respectful manner. The price was fantastic as always. I purchased my vehicle from your dealership so I only pay 9.99 + disposal fee for each oil change, which guarantees my returned visits. More

My experience at Chapman Hyundai was great because Joe and the rest of the staff were so friendly and everything was explained to me both before and after the oil change. They took the time to check what and the rest of the staff were so friendly and everything was explained to me both before and after the oil change. They took the time to check what needed to be checked and gave me a run down of how good the car was being taken care of. The price was a bit steep for an oil change but the gift card helped out. More