Chapman Hyundai Scottsdale

As soon as I arrived for my appointment, Joe welcomed me with a smile and engaged me in finding out what all I needed to have done besides what I had requested in my e-mail. He was very patient and went ove with a smile and engaged me in finding out what all I needed to have done besides what I had requested in my e-mail. He was very patient and went over the car with me and listened to what I had to say. This visit was typical to what I have come to expect at Chapman Hyundai in Scottsdale. I have had five Hyundais dating back to the first Excels in 1987 and the service departments have always done their best to make the visit exceptional. Joe is a great asset to the company and deserves much credit for the way things are run and perceived at the Service Centre. More

I am always happy to go to chapman dealership, Becouse Joe my service advisor is always very helpfull, my expiriance with the service departament is always good, I will gladly recomend your dealership to Joe my service advisor is always very helpfull, my expiriance with the service departament is always good, I will gladly recomend your dealership to all my frinds & family , Thank you for all your help!! sincerely Efrain Diaz. More

May 31 2011 - Called CHAPMAN SCOTTSDALE HYUNDAI after numerous e-mails with Wes Marks whom did not seem that interested in selling a car. Spoke to Jake Gendreau, Internet Sales Manager. He said he had numerous e-mails with Wes Marks whom did not seem that interested in selling a car. Spoke to Jake Gendreau, Internet Sales Manager. He said he had the car - a Sonata Limited,Red w/ Nav, available but it was at his sister store. I asked if I could give him all my info and credit card # to hold it for me. He told me to come down to the store since he could not "pull" something that was necesary without me there. I said Okay and that I would like to test a similar Sonata but had VERY LIMITED TIME. He said he would have everything ready. Arrived 12:00 or so. After 2 and half hours with Jake Gendreau and Ted Steer, I had signed a Retail Order for a Motor Vehicle/Vehicle Being Purchased form, they had me sign a Secure Odometer Disclosure with 25 miles on it (I asked Jake how they got that number since the car wasn't there yet and he said he estimated??? - THERE ARE FEDERAL AND STATE LAWS ABOUT FALSE STATEMENTS), and they had charged my credit cards for $6,000 - I was told they needed to close the deal that day and could I go get the rest of the balance of the car and they would now detail the car and have it ready for my pick up when I got back. At 2:30 I left for a lunch and a rest then to get the check from the bank. Arrived back at 5:00 looking forward to finally test driving my car before handing over the check. THERE WAS NO CAR!! And I never got to test drive one. I was told it was still at their sister store and they could deliver the car the following day at 1 PM sharp. **The next morning @ 8:30 Jake called to say he had the car and it was being detailed but he needed my Cashiers Check and could he come pick it up? I said I would give it to him when I had the car. He said he had to have the check that morning so they could count the sale for May. I told him not till I saw the car. At 9:30 he called to say he was going to pick up the car from his other dealership?? (He must have forgot his 8:30 message.) At 12:45 I called him at the dealership and asked if the car would be at my home at 1:00 - he said "Yes". (I live 40 minutes away.) I asked him if the car was ready and he said he would go check. He came back on the line and told me the tint was not done yet and that he could deliver it the following day. FRUSTRATING BEYOND WORDS! Called another Hyundai dealership and had them look up the VIN # and guess what - it was in route and was not at either Chapman dealership. Called the GM - Eddie - & told him I wanted to cancel the purcase of the car. He was very kind and apologized and said that I could have the $6,000 refunded to my credit card since I did not receive the car. He also said he would use what happened as a training tool for the staff so it would not happen again and that yes - they did not have the car at either dealership as I was told. RATINGS: Price - which was $29,094.01 out the door - "BAD" since I did not get a car and went thru a major hassle. Customer service, Friendliness and Quality of Work - Rated BAD since there was so many lies and they did not respect my time. Proof: Purchase contract, secure odometer disclosure and phone recordings. I now have an order for the same car with another dealership - it took less than 45 minutes and I test drove both the Sonata Limited and Ltd w/ Turbo. Both fun to drive. More

Chapman Hyundai has always been great when it comes to customer service. For instance, during my last visit, I needed to replace two stock valve caps for my wheels that someone had taken off my car and Jo customer service. For instance, during my last visit, I needed to replace two stock valve caps for my wheels that someone had taken off my car and Joe Mcanally went out of his way asking each technician if they had any extra ones and sure enough he found some replacements for me at no charge. Now I know that might not sound like a high price item, but since my car's model has been out of production for close to four years, finding a stock part as small as a valve cap can be near impossible to locate and Chapman Hyundai's customer service went above and beyond to find some replacements for me. More

All three stayed around after the rest of the employees went home for the holiday, and were able to speed through our purchase. They were all working on a piece of the process and we were out just under a went home for the holiday, and were able to speed through our purchase. They were all working on a piece of the process and we were out just under an hour from when we arrived. It was the smoothest new car sales that we have experienced. More

I was greeted quickly by the service professional, he gave me an estimate for the length of the appointment since I was waiting, and directed me to the waiting area. The area had comfortable seating and gave me an estimate for the length of the appointment since I was waiting, and directed me to the waiting area. The area had comfortable seating and a work area (desk)as well as coffee and snacks. My car was finished on time and was washed. I couldn't have asked for more. More

Joe is by far my favorite person to work with. He is always a pleasure, he remembers who I am each time I visit and he takes great care of my car needs. It's such a relief to walk into the service depa always a pleasure, he remembers who I am each time I visit and he takes great care of my car needs. It's such a relief to walk into the service department and know that someone cares. A big thank you to Joe! More

Love my new car. Was helped promptly. Jesse helped me out once I realized that the car had some scratches and that was really appreciated. I look forward to enjoying my vehichle for years to come. Than out once I realized that the car had some scratches and that was really appreciated. I look forward to enjoying my vehichle for years to come. Thank you to everyone at Hyundai for the new car buying experience. More

As always it is great working with Joe McNally in the Service Department. Always handles everything quickly and efficiently. He is very profressional and just an all around great individual to work wit Service Department. Always handles everything quickly and efficiently. He is very profressional and just an all around great individual to work with. Seems to always go that extra mile. Thank you again and I will continue to return to this dealership. Ron Bailey More

John Cage did an excellent job selling this vehicle ,i would highly recommned him to other people . He made the purchase one of the best expreinces I have had buying a car. In addition the dealership was would highly recommned him to other people . He made the purchase one of the best expreinces I have had buying a car. In addition the dealership was very good along with the finanace people getting us through the process More