Chapman Hyundai Scottsdale

Everything was excellent except the car wash which was the worse I have ever had. There were still bugs on the front of the car and the windshield still had bug marks on it. It was better than nothing b the worse I have ever had. There were still bugs on the front of the car and the windshield still had bug marks on it. It was better than nothing but would only rate it as a 1. More

I put "n/a" on the quality of work as I just came in for an oil change but everything was handled very professionally by Joe--all questions and concerns answered fully and he didn't make me feel came in for an oil change but everything was handled very professionally by Joe--all questions and concerns answered fully and he didn't make me feel like he didn't have time to address my questions as a customer--very refreshing!! Thank you Joe!! Also, the young lady that was receptionist was extremely nice and helpful; I'm sorry I didn't get her name. More

After buying my Hyundai at Chapman in 2010 I have consistently returning for oil changes and always worked with Daniel. Over the past year, I really grew to trust and enjoy working with Daniel. He consistently returning for oil changes and always worked with Daniel. Over the past year, I really grew to trust and enjoy working with Daniel. He was fun to talk with, knowledgeable, friendly, he remembered me, and never tried to "talk me into" buying something. He was persuasive and a good sales person, but I never felt pressured or significantly uncomfortable. On past visit to Chapman, I was helped by a new guy named Jeff. He was not initially rude, but definitely did not represent the high quality of service that I had come to enjoy and expect from Hyundai or Chapman Auto. Jeff did not understand the meaning of service and building a relationship with me. Even simple questions like how's your week been? or Where do you work? Or do you have any plans for the weekend? Second, while performing my oil change he talked with me about changing my air filters. When I ultimately decided to do the filters myself (for economic reasons) he gave me a dirty, "you don't know what you are doing" look. I felt very uncomfortable and pressured. He was more like a sales person looking to hit quotas, than a trusted advisor like Daniel was. Lastly, when working with Daniel he always walked me up to the cashier and to my car after the oil change. Jeff merely told me my paper work was at the cashier's desk. And on top of that he gave me the wrong key. Jeff seems like a nice guy, but he did not represent the high level of service that I have come to enjoy and expect from Hyundai and Chapman auto. More

everything was good and they told me what has to be done with my car for the nent tie i have to bring it in and they also gave me how uch it will cost with my car for the nent tie i have to bring it in and they also gave me how uch it will cost More

John was incredibly helpful with identifying the car I wanted and making a deal come together. Sam and Marcus were great to work with. I will definitely recommend the dealership and refer anyone to spea wanted and making a deal come together. Sam and Marcus were great to work with. I will definitely recommend the dealership and refer anyone to speak with John. More

I made an appointment and lost track of time and missed it the first time (Friday). I called to apologize that day and requested a call to reschedule. After 48 hours I re-called to rescheule. The appoin it the first time (Friday). I called to apologize that day and requested a call to reschedule. After 48 hours I re-called to rescheule. The appointment went well - one reason for service was resolved immediately by Joe, the other in a timely manner. I Appreciate the committment to make the automotive service friendly and professional. More

Service employee could have been nicer and not such a "hard sell" about the service that should be done. Felt better after hearing what was need from the actual mechanic. "hard sell" about the service that should be done. Felt better after hearing what was need from the actual mechanic. More

I always receive excellent customer service whenever I bring my Veracruz in for servicing. They make it a point to get me in and out in a timely manner and my vehicle is always washed. bring my Veracruz in for servicing. They make it a point to get me in and out in a timely manner and my vehicle is always washed. More

Brad and Joe in Sales were great. Brad and Joe were very accommodating in working out the best deal for us. Joe did a good job of expaining all the features on our new Genesis. I thought Joon did a good j accommodating in working out the best deal for us. Joe did a good job of expaining all the features on our new Genesis. I thought Joon did a good job of completing the financail paperwork and explaining all the features. More

Joe is always very friendly and accommodating. My service appointment is easy to book and the work is done in a timely fashion for a fair price. The distance to my home is very each to reach and I service appointment is easy to book and the work is done in a timely fashion for a fair price. The distance to my home is very each to reach and I have I always had a good experience at this dealership. More