Chapman Honda

We had some major work done on our 2017 Fit. Ricky Soto was our service advisor, and he was completely professional, very helpful, and provided us with exemplary customer service. In addition, the repairs was our service advisor, and he was completely professional, very helpful, and provided us with exemplary customer service. In addition, the repairs were completed correctly and in a reasonable amount of time, as well as for a reasonable price. Thanks, Ricky Soto and Chapman Honda/Tucson. More

Dealership is ok. Service department is terrible. Expect to wait at least 2 hours just for an oil change, whether you have an appointment or not. It takes them 20 minutes just to have someone talk to you an to wait at least 2 hours just for an oil change, whether you have an appointment or not. It takes them 20 minutes just to have someone talk to you and check you in. And thats with online check in dome ahead of time even. I didn't realize I was gonna have to spend the entirety of my one day off at this place, just for the most basic service you could possibly perform on the car. Thanks chapman. What a joke. More

Made an appointment online. I called before I came and asked how long the recall and oil change would take. I was told 3 hours. Once I showed up, I was told it would be closer to 5 -6 hours. Not happy, bu asked how long the recall and oil change would take. I was told 3 hours. Once I showed up, I was told it would be closer to 5 -6 hours. Not happy, but okay. When I dropped the car off I was told it should be ready about noon the next day. Noon came and went with no communication. Then got a text stating some additional things were needed. I approved the additional items and asked how much time it would add. No response. Called service department multiple times, no response from any service person. Called at 5 pm and was told someone would call me back before closing. Never happened. Called next morning, no call back. Gave up at 10:00 and rented a car. No calls or communication despite me begging for status updates. Called at 3pm and stated I would just have my car towed to another dealer, was told car was ready to pick up. I asked multiple times for callbacks, not a single call. Asked to speak to manager and was told they would call me back. Never happened. Still no call, still no answers as to what went wrong. I have purchased my last 2 cars there and had all of my service done there when I lived in Tucson. I will not ever patronize this service center again. More

If I could give a zero, I would. Terrible experience from the finance guy. He hid costs and when I questioned them, he told me several different stories to what I was paying for. I still to this day do not k the finance guy. He hid costs and when I questioned them, he told me several different stories to what I was paying for. I still to this day do not know what all the charges were. He had me sign before I even seen the amounts, then put then straight into an envelop so I wouldn't be able to question them. More

This dealership, Chapman Honda, is THE cleanest, friendliest, and most cheerful place to have my car serviced while I waited. Dale Schulzkump was particularly friendly, concise in his explanations, friendliest, and most cheerful place to have my car serviced while I waited. Dale Schulzkump was particularly friendly, concise in his explanations, and helpful while maintaining his professionalism. I had an enjoyable time there. I am from FL but have found my cars happy place in Tucson. More

This was the most awesome experience in our 18 years of car buying. Jozette and Mo/finance made it so smooth. Highly Recommended Thank You ! car buying. Jozette and Mo/finance made it so smooth. Highly Recommended Thank You ! More

Been going to Chapman for over 20 years. Dale Schulzkump is the best service advisor we've ever worked with. Dale is professional, friendly, and always willing to help in any way he can. Its been years and is the best service advisor we've ever worked with. Dale is professional, friendly, and always willing to help in any way he can. Its been years and we still only schedule appointments with Dale! More

I cannot say enough good things about Chapman Honda in Tucson. We have been a customer for 6 years and decided to purchase the car we leased. Our sales rep Lilli did an outstanding job assisting us, she Tucson. We have been a customer for 6 years and decided to purchase the car we leased. Our sales rep Lilli did an outstanding job assisting us, she really knows her vehicles! Luis, the Sales Manager, got involved to make sure everything went smoothly, and Adam, the Finance Manager, had all paperwork prepared so the entire process with him took about 20 minutes. Buy a vehicle from Honda. They are awesome. More