Chapman Honda

Used your express service for an oil change on Friday, November 12, 2010 I do not consider waiting 90 plus minutes an express service. Suggest you rename it non-appointment service. This is the reason November 12, 2010 I do not consider waiting 90 plus minutes an express service. Suggest you rename it non-appointment service. This is the reason I could not render a "great" service rating...because it wasn't. More

I have always enjoyed my service experience at your dealership. For a long time, my Service Advisor was Carl A. Carl always made me feel special and somehow always went beyond the normal courtesy of dealership. For a long time, my Service Advisor was Carl A. Carl always made me feel special and somehow always went beyond the normal courtesy of being helpful to me. Many times I was in a time crunch during my lunch and I was getting the oil changed, Carl did his best to accomodate me based on my needs. To me this is an important part of customer service. When Carl was on a leave of absence or he left the dealership temporarily, I really missed him. I asked about him but no one would tell me why he was not there anymore. Angel G. became my new advisor. I like Angel and he has been an attentive and professional person, but in my latest visit, I saw that Carl was back and I would like for him to be my service advisor again. Nothing personal about Angel, I simply feel more comfortable with Carl and to a degree a sense of customer loyalty. Please let me know when Carl is assigned to my profile again. Kindly send my thanks to Angel for all he has done, but I wish to request Carl to handle all my future service calls on my Honda. Thank you. Dorel Vanegas More

The customer service I received was outstanding! I give 4 stars to Carl Arrington who was my Service Advisor. Mr. Arrington was very prompt when I arrived at the dealer ship for service. I had several quest stars to Carl Arrington who was my Service Advisor. Mr. Arrington was very prompt when I arrived at the dealer ship for service. I had several question about service requirements. Carl checked my service history and answered all my questions with enthusiasm! I was also treated with professionalism and courtesy when I checked out. Carl and all the staff at Chapman Honda I thank you for the excellent serivce. I highly recommend this dealership. More

As always, Dale was very courteous to us, and equally caring about our car. He kept us informed about what was going on, and when there was a delay about fitting the new tires he arranged a car to take caring about our car. He kept us informed about what was going on, and when there was a delay about fitting the new tires he arranged a car to take us to the nearest mall. The work was first class and the balance and tracking for the new tires was outstanding - Kurt Winkler did a great job. Dale and Kurt are a credit to Chapman Honda. We look forward to using the excellent and professional services of Chapman Honda in the future, and we are especially delighted to have Dale as a first point of contact. You have a great team. Regards, Peter & Margaret Murphy More

I rated quality of work as "good" rather than great because I have no way of measuring quality of work until well after the fact. I had questions about the need to replace front and rear brake pads wh because I have no way of measuring quality of work until well after the fact. I had questions about the need to replace front and rear brake pads which were clearly answered by Angel in a follow up call I made this morning. I needed to understand the 0% readings of yesterday on my brake pads versus the 2.1-4mm reading I received this April under the old computer reporting system. I didn't have these figures with me yesterday but Chris Graves did an excellent job of explaining the information in the new report and my options at the time of service. Thank you for the liftime warranty on my new brake pad parts. My concern was that I was using the brakes too much or improperly causing too rapid wear but was assured today that this is not the case. Chapman Honda gives excellent service. It is also wonderful to see Carl Arrington, my old service coordinator, back at Chapman again. Carl Arrington was the main reasons for we purchased our 2007 Honda XL sedan from Chapman Motors. Thanks again for a job well done. More

I was told when I bought the car if I brought it back to the dealership for service I would get a free car wash. Since this is what i was expecting I was thoroughly disappointed when they told me it would the dealership for service I would get a free car wash. Since this is what i was expecting I was thoroughly disappointed when they told me it would cost me three dollars after I paid my bill. I would of paid it if I been told. More

WOW! Thanks Honda - your team is fantastic! I've been WOW! Thanks Honda - your team is fantastic! I've been on the road a lot lately for work and love the comfort and safety of my new CRV. The service WOW! Thanks Honda - your team is fantastic! I've been on the road a lot lately for work and love the comfort and safety of my new CRV. The service light came on about 2 weeks ago on the highway ... due for an oil change! I didn't have much time, but managed a surprise visit in the express service lane. And the service was top notch. I think Dale was my service advisor and Kurt did the work. The advisor walked through the inspection and took a little extra time explaining a few things to me. The waiting room was comfortable and I loved having the room to spread out and catch up on work. Unfortunately or fortunately I didn't get much time, however, you had me out the door in less than an hour. The entire experience was great. I will never take my Honda anywhere else. THANKS TEAM!! Joann MacMaster Proud owner of a 2008 Honda CRV joannmacmaster@gmail.com More

The service was fast, honest, and reasonable priced. The personnel were friendly, and took the time to answer any questions I had without making me feel hurried. I had asked to have my left front tire check personnel were friendly, and took the time to answer any questions I had without making me feel hurried. I had asked to have my left front tire checked since it also seemed to be a little low on pressure. Well, all four tires were checked and found to have no slow leaks. Unasked, nitrogen was added to all four tires even though they were only a little low. Also, the service lounge was clean & comfortable! More

I am little dismayed at the fact that on my previous visit (Oil Change) about 6 weeks ago, my brakes were squeeling then. Beau told me that the rear brakes were low, but that I could wait until next oil visit (Oil Change) about 6 weeks ago, my brakes were squeeling then. Beau told me that the rear brakes were low, but that I could wait until next oil change to get them done...this was obviously not enough time, as I am now just at 80% oil, and the rear rotors were scored from the worn brake pads. As a result, I had to replace the rotors as well. This increased the cost of my visit from $175 to $475. Of course, Beau is no longer with you, so I did not mention this as it would have sounded like 'sour grapes' on my part, and let's face it, I am the owner, and the one responsible for maintaining my car. Just thought you should know. Thanks! T. Reill PS - My car is nice and quiet now...thank you!!! More

One word: HONDA. I have had my 1997 Honda Civic EX for One word: HONDA. I have had my 1997 Honda Civic EX for over fourteen years now and have had only one issue with it in that time. They are reliable One word: HONDA. I have had my 1997 Honda Civic EX for over fourteen years now and have had only one issue with it in that time. They are reliable. I bring it in for the scheduled maintainance to keep it up and running. Honda also keeps its resale value. More