Chapman Honda

I love my Honda CRV!!! And the people in the service department have been awesome each time I visit. They accommodate my budget graciously and recommend options that aren't as costly or recommend when s department have been awesome each time I visit. They accommodate my budget graciously and recommend options that aren't as costly or recommend when something can be done at a later date with no damage to the vehicle. I wish all customer service departments in every business would deliver such 5-star service. More

I am not sure what you are asking. So, I will say the following: I came into the Honda Service Department because the tire air pressure light was on and I wanted the door lock system changed. The lock following: I came into the Honda Service Department because the tire air pressure light was on and I wanted the door lock system changed. The lock system was easy to change but, it turned out, I had a nail in my front right tire that could not be fixed. So I had to buy a new tire costing approximately $270.+. Service (Chris) kept me up to date on what was taking longer than I expected. I have bought my last three cars at Honda and expect the Service to be top-notch. So far, so good! More

I brought my car in for it's scheduled lube and oil service. First of all, I received an e-mail reminder of the scheduled service, which was great then upon my arrival to Chapman's my vehicle was taken service. First of all, I received an e-mail reminder of the scheduled service, which was great then upon my arrival to Chapman's my vehicle was taken in right away! The Service Representative was friendly and good at his job, but I didn't get his name! I wish he would have given me a business card, so that I could put a name to the face. Business cards would be a useful reference tool. The only other negative aspect of my experience at Chapman's was that I had to pay out of pocket for an air filter, when I thought my bumper to bumper warranty covered such items! Bummer! Next time I'd like to be advised of what I might have to pay for ahead of time before the repair is made so I won't have any surprises at the end like I did this last time. Overall everything was good, except of not being told of parts that were needed and that they were going to be out of pocket cost! That's still stinging! Mike Aguilar More

The service representatives, including Dale Schulzkump and Chris Graves, are always terrific to work with! During this visit, I was at the dealership to prepay the replacement of my hybrid battery, at a c and Chris Graves, are always terrific to work with! During this visit, I was at the dealership to prepay the replacement of my hybrid battery, at a cost of nearly $ 3,000.00. I was disappointed and felt neglected, when Jerry Polansky, the Service Manager, stayed in his office and sat at his desk after asking Dale to fill him in on my desire to prepay this large repair, for which I had a cashier's check from my bank and wanted to pay with secure funds in this way. Since my request was a bit unusual, it took some time for Dale and Jerry to figure out how to appropriately process this payment in order to provide me with a receipt. I was happy to wait and quietly read a newspaper at Dale's desk and made a few business calls on my cell phone while he completed the transaction after informing Jerry what was going on. All very appropriate. However, I felt insulted and neglected that, at NO time, did Jerry emerge from his office (or invite me in) to greet me by name, thank me for my several years of steady business, or reassure me that the payment could and would be handled correctly. In fact, even when he did finally emerge from his office, he walked right past me without any acknowledgement whatsoever. More

ANGEL HAS BEEN MY SERVICE REPRESENTATIVE SINCE I BOUGHT MY ODESSY IN 2007. HE EXPAINS WHAT NEEDS TO DONE, WETHER IS A SERVICE UPGRADE, OR A HONDA RECALL AS HE DID WITH THIS RECENT VISIT. THE RECALL WAS MY ODESSY IN 2007. HE EXPAINS WHAT NEEDS TO DONE, WETHER IS A SERVICE UPGRADE, OR A HONDA RECALL AS HE DID WITH THIS RECENT VISIT. THE RECALL WAS THE SECOND ON THE BRAKES. THAT IS IS EMPORTANT TO ME, BECAUSE MY WIFE AND I DO ALOT OF TRAVELING AND I MUST RELY ON GOOD SERVICE PERSONNEL AND GOOD DEALERSHIP TO RELY ON. More

The sales managers and the service department are wonderful people to work with when you are looking for a new car or service in th area. Carl and Angel have been the people I have worked with the l wonderful people to work with when you are looking for a new car or service in th area. Carl and Angel have been the people I have worked with the last year and they have taken care of my 4 Honda's with excellent care. More

Renee was very helpful and provided excellent customer service. The car was serviced in a timely manner and is running well. I will definitely continue to service my Honda Pilot at Chapman Honda. The cos service. The car was serviced in a timely manner and is running well. I will definitely continue to service my Honda Pilot at Chapman Honda. The cost to service my car was a little high and a discount for multiple service would be a nice incentive. More

I didn't know that Carl Arrington was back in the Honda service department. I found him very helpful in the past. He let me know about future service required and discussed the options of when I needed to service department. I found him very helpful in the past. He let me know about future service required and discussed the options of when I needed to have it performed. He also answered my questions about a problem I was having with my oil. More

Renee was great - I didn't even remember I had bought an extended warranty but he found it in your system - did one fix I didn't even know it needed, fixed a recall item - all free and my Odyssey has never extended warranty but he found it in your system - did one fix I didn't even know it needed, fixed a recall item - all free and my Odyssey has never run better. Thank you Rene and Chapman Honda! More

Excellent overall experience. Just had an oil and filter change, battery replacement, and inspection. I asked for a tire rotation, but the staff said my tires were evenly worn, so no need for the rotation. change, battery replacement, and inspection. I asked for a tire rotation, but the staff said my tires were evenly worn, so no need for the rotation. I appreciate that kind of honesty. Very nice waiting room as well, though the WiFi is a bit slow; could use an upgrade. More