Chapman Honda

I rated quality of work as "good" rather than great because I have no way of measuring quality of work until well after the fact. I had questions about the need to replace front and rear brake pads wh because I have no way of measuring quality of work until well after the fact. I had questions about the need to replace front and rear brake pads which were clearly answered by Angel in a follow up call I made this morning. I needed to understand the 0% readings of yesterday on my brake pads versus the 2.1-4mm reading I received this April under the old computer reporting system. I didn't have these figures with me yesterday but Chris Graves did an excellent job of explaining the information in the new report and my options at the time of service. Thank you for the liftime warranty on my new brake pad parts. My concern was that I was using the brakes too much or improperly causing too rapid wear but was assured today that this is not the case. Chapman Honda gives excellent service. It is also wonderful to see Carl Arrington, my old service coordinator, back at Chapman again. Carl Arrington was the main reasons for we purchased our 2007 Honda XL sedan from Chapman Motors. Thanks again for a job well done. More

I was told when I bought the car if I brought it back to the dealership for service I would get a free car wash. Since this is what i was expecting I was thoroughly disappointed when they told me it would the dealership for service I would get a free car wash. Since this is what i was expecting I was thoroughly disappointed when they told me it would cost me three dollars after I paid my bill. I would of paid it if I been told. More

The service was fast, honest, and reasonable priced. The personnel were friendly, and took the time to answer any questions I had without making me feel hurried. I had asked to have my left front tire check personnel were friendly, and took the time to answer any questions I had without making me feel hurried. I had asked to have my left front tire checked since it also seemed to be a little low on pressure. Well, all four tires were checked and found to have no slow leaks. Unasked, nitrogen was added to all four tires even though they were only a little low. Also, the service lounge was clean & comfortable! More

WOW! Thanks Honda - your team is fantastic! I've been WOW! Thanks Honda - your team is fantastic! I've been on the road a lot lately for work and love the comfort and safety of my new CRV. The service WOW! Thanks Honda - your team is fantastic! I've been on the road a lot lately for work and love the comfort and safety of my new CRV. The service light came on about 2 weeks ago on the highway ... due for an oil change! I didn't have much time, but managed a surprise visit in the express service lane. And the service was top notch. I think Dale was my service advisor and Kurt did the work. The advisor walked through the inspection and took a little extra time explaining a few things to me. The waiting room was comfortable and I loved having the room to spread out and catch up on work. Unfortunately or fortunately I didn't get much time, however, you had me out the door in less than an hour. The entire experience was great. I will never take my Honda anywhere else. THANKS TEAM!! Joann MacMaster Proud owner of a 2008 Honda CRV joannmacmaster@gmail.com More

I am little dismayed at the fact that on my previous visit (Oil Change) about 6 weeks ago, my brakes were squeeling then. Beau told me that the rear brakes were low, but that I could wait until next oil visit (Oil Change) about 6 weeks ago, my brakes were squeeling then. Beau told me that the rear brakes were low, but that I could wait until next oil change to get them done...this was obviously not enough time, as I am now just at 80% oil, and the rear rotors were scored from the worn brake pads. As a result, I had to replace the rotors as well. This increased the cost of my visit from $175 to $475. Of course, Beau is no longer with you, so I did not mention this as it would have sounded like 'sour grapes' on my part, and let's face it, I am the owner, and the one responsible for maintaining my car. Just thought you should know. Thanks! T. Reill PS - My car is nice and quiet now...thank you!!! More

One word: HONDA. I have had my 1997 Honda Civic EX for One word: HONDA. I have had my 1997 Honda Civic EX for over fourteen years now and have had only one issue with it in that time. They are reliable One word: HONDA. I have had my 1997 Honda Civic EX for over fourteen years now and have had only one issue with it in that time. They are reliable. I bring it in for the scheduled maintainance to keep it up and running. Honda also keeps its resale value. More

Renee was friendly and helpful. He helped me determine what services I needed and gave me an accurate estimate of when my vehicle would be ready. By the way I really like my 2009 Honda Pilot, it really what services I needed and gave me an accurate estimate of when my vehicle would be ready. By the way I really like my 2009 Honda Pilot, it really fits my needs for a vehicle, with enough seats for 8 people when needed while also being versatile enough to carry cargo, including my 2 large dogs when need be. As expected it has been very reliable mechanically. It only has about 45,000 miles on it and believe it will keep going strong for many more miles to come. Thank you, Cathy Franklin More

Rene was very easy to work with, friendly, and helpful. Initially it appeared that the part I needed was not available, but he interfaced with the service tech and parts department to find the correct part Initially it appeared that the part I needed was not available, but he interfaced with the service tech and parts department to find the correct part and have it installed. He went the "extra mile". I was very pleased with the outcome. Thanks to all at Chapman Honda. John P. More

I was greeted right away, and the work was done quickly, the lounge was nice as well! I didn't feel pressured to buy anything or do any extra work at all. All the staff I talked to were professional and ve the lounge was nice as well! I didn't feel pressured to buy anything or do any extra work at all. All the staff I talked to were professional and very friendly. I would definintely recommend going to the service dept at Chapman Honda and I will be returning for all my needs in the future. More

I called prior to arriving to see if there was a crowd for oil change. I was told that the service was not busy now and to come. when i arrived it felt busy. though the service took a shy hour, i was t for oil change. I was told that the service was not busy now and to come. when i arrived it felt busy. though the service took a shy hour, i was told and then expected to be half an hour. it is better to say an hour and be early then late as i had scheduled my life around that half hour. More