Chapman Honda

I was promply greeted and was able to easily communicate the service I needed done to my car. The customer waiting area is very comfortable with coffee and hot cocoa and very clean. I took some time to lo the service I needed done to my car. The customer waiting area is very comfortable with coffee and hot cocoa and very clean. I took some time to look at the new cars in the lot while I was waiting and the sales staff was friendly and helpful. My car was finished when I had expected it and the service was able to clearly explain the inspection results. More

My family and I were very pleased with the friendliness and high quality service we received during our last visit and during the purchase of our new van. We traded in our 2010 van and received the best t and high quality service we received during our last visit and during the purchase of our new van. We traded in our 2010 van and received the best trade-in value as well. Top-notch service all around! I will recommend this dealership to my friends. Emilio took the time to help us out beyond expectations. I did not plan to buuy that day, however, I was very impressed with what I had seen in the new model and the service from Chapman just closed the deal. More

Dale Schultzkump, the service representative, is always friendly and helpful. He explains what services are currently needed and after these services are performed, what might be expected at the time of th friendly and helpful. He explains what services are currently needed and after these services are performed, what might be expected at the time of the next required routine service. Unlike the other Honda dealership in town (which I tried once when I first moved to Tucson), the atmosphere at Chapman is very relaxed and inviting. More

I would like to commend Chris for the outstanding job he is doing in representing your dealership. Chris is always knowledgeable, courteous and helpful when I come in. He is always available and responsive is doing in representing your dealership. Chris is always knowledgeable, courteous and helpful when I come in. He is always available and responsive to all my questions. Chris is to be commended for the fine job he is doing! More

I always ask for Chris because he is great about working with me on my schedule. As a disabled Veteran, he works with me to find a date and time that works for me, and I greatly appreciate it. The other rea with me on my schedule. As a disabled Veteran, he works with me to find a date and time that works for me, and I greatly appreciate it. The other reason I like Chris so much is, if he tells me that it's going to be an hour, it's 50-55 mins. When he gives me a quote, it's within pennies! I've been coming here for the last 6 years, and Chris is by far the most Professional, easy going and nicest one of the bunch! Having said that, the whole service team is great, but with Chris, he does exactly what he promises! Always. More

Used your express service for an oil change on Friday, November 12, 2010 I do not consider waiting 90 plus minutes an express service. Suggest you rename it non-appointment service. This is the reason November 12, 2010 I do not consider waiting 90 plus minutes an express service. Suggest you rename it non-appointment service. This is the reason I could not render a "great" service rating...because it wasn't. More

I have always enjoyed my service experience at your dealership. For a long time, my Service Advisor was Carl A. Carl always made me feel special and somehow always went beyond the normal courtesy of dealership. For a long time, my Service Advisor was Carl A. Carl always made me feel special and somehow always went beyond the normal courtesy of being helpful to me. Many times I was in a time crunch during my lunch and I was getting the oil changed, Carl did his best to accomodate me based on my needs. To me this is an important part of customer service. When Carl was on a leave of absence or he left the dealership temporarily, I really missed him. I asked about him but no one would tell me why he was not there anymore. Angel G. became my new advisor. I like Angel and he has been an attentive and professional person, but in my latest visit, I saw that Carl was back and I would like for him to be my service advisor again. Nothing personal about Angel, I simply feel more comfortable with Carl and to a degree a sense of customer loyalty. Please let me know when Carl is assigned to my profile again. Kindly send my thanks to Angel for all he has done, but I wish to request Carl to handle all my future service calls on my Honda. Thank you. Dorel Vanegas More

The customer service I received was outstanding! I give 4 stars to Carl Arrington who was my Service Advisor. Mr. Arrington was very prompt when I arrived at the dealer ship for service. I had several quest stars to Carl Arrington who was my Service Advisor. Mr. Arrington was very prompt when I arrived at the dealer ship for service. I had several question about service requirements. Carl checked my service history and answered all my questions with enthusiasm! I was also treated with professionalism and courtesy when I checked out. Carl and all the staff at Chapman Honda I thank you for the excellent serivce. I highly recommend this dealership. More

As always, Dale was very courteous to us, and equally caring about our car. He kept us informed about what was going on, and when there was a delay about fitting the new tires he arranged a car to take caring about our car. He kept us informed about what was going on, and when there was a delay about fitting the new tires he arranged a car to take us to the nearest mall. The work was first class and the balance and tracking for the new tires was outstanding - Kurt Winkler did a great job. Dale and Kurt are a credit to Chapman Honda. We look forward to using the excellent and professional services of Chapman Honda in the future, and we are especially delighted to have Dale as a first point of contact. You have a great team. Regards, Peter & Margaret Murphy More

I rated quality of work as "good" rather than great because I have no way of measuring quality of work until well after the fact. I had questions about the need to replace front and rear brake pads wh because I have no way of measuring quality of work until well after the fact. I had questions about the need to replace front and rear brake pads which were clearly answered by Angel in a follow up call I made this morning. I needed to understand the 0% readings of yesterday on my brake pads versus the 2.1-4mm reading I received this April under the old computer reporting system. I didn't have these figures with me yesterday but Chris Graves did an excellent job of explaining the information in the new report and my options at the time of service. Thank you for the liftime warranty on my new brake pad parts. My concern was that I was using the brakes too much or improperly causing too rapid wear but was assured today that this is not the case. Chapman Honda gives excellent service. It is also wonderful to see Carl Arrington, my old service coordinator, back at Chapman again. Carl Arrington was the main reasons for we purchased our 2007 Honda XL sedan from Chapman Motors. Thanks again for a job well done. More