Chapman Honda

After briefly visiting a dealership in Phoenix, AZ and receiving a car wash, when I just wanted tires checked, I was disappointed that car was not washed after a more extensive service appointment here in receiving a car wash, when I just wanted tires checked, I was disappointed that car was not washed after a more extensive service appointment here in Tucson. Did not understand how the oil change coupon had been applied to bill. More

I have used Chapman Honda twice and have been greatly satisfied with the speed and fair dealings in getting a trade price for my used car and with buying a new automobile. This goes for all of the depar satisfied with the speed and fair dealings in getting a trade price for my used car and with buying a new automobile. This goes for all of the departments I have dealt with in making a purchase or getting service. More

As usual Chapman exceeded my expectations. My wife and I have been using Chapman for our Oil Changes ever since we purchased her orginal Honda Accord and now our Honda Pilot from Chapman. The service is th have been using Chapman for our Oil Changes ever since we purchased her orginal Honda Accord and now our Honda Pilot from Chapman. The service is the best in the city. I went in on Friday morning and was out of the office within an hour. Carl was very helpful and extremely nice. There is a reason why we keep going back to Chapman. Carl and the rest of the staff are awesome! Thanks again! More

Needed a key for our Ridgeline and a quote for repair of rear seat. We were given a detailed report on what we would require, although we thought it was pricey, (what the repair to the seats will be), we w rear seat. We were given a detailed report on what we would require, although we thought it was pricey, (what the repair to the seats will be), we will be returning for the work once the parts are in. Excellent communication, courtesy, and friendly attitude, We would highly recommend this dealer over the competition in the Tucson area. We have been here before for our Pilot and have always had outstanding service. Arthur Cole More

I drove in and immediately your efficient staff were there asking what they could do for me. I told them I had arranged an appointment through Dale and within seconds Dale was there talking to me. A there asking what they could do for me. I told them I had arranged an appointment through Dale and within seconds Dale was there talking to me. As always, Dale was cheerful, very courteous and competent. When the servicing was finished he came to the waiting area to let me know what they had found and he took time to describe and advise what we should do at the next service. It is always a delight to work with Dale and he is a true professional. In my opinion, Chapman Honda is fortunate to have the services of someone of his calibre. More

we have always had good service ever since our first Honda Odyssey purchase in 2000. Dale has been our service person and been great. I trust the work that is done at Chapman Honda and feel that the r Honda Odyssey purchase in 2000. Dale has been our service person and been great. I trust the work that is done at Chapman Honda and feel that the recommendations made for service to our car are necessary and not just added to make money for the dealership. More

I thought the service rep informed me very well. He told me that the service person was the most senior repair person in the shop. I thought the lounge area was very clean and confortable. I did talk to a S me that the service person was the most senior repair person in the shop. I thought the lounge area was very clean and confortable. I did talk to a Sales person and he was very nice as well. I has another vehicle repair at your body shop and was very happy with it as well. More

On my 2nd service visit for the same three issues (badly vibrating tires when accelerating onto I-10 on ramp and for several miles beyond; rattle in driver side grab handle; wind turbulence), Rene and Jerry vibrating tires when accelerating onto I-10 on ramp and for several miles beyond; rattle in driver side grab handle; wind turbulence), Rene and Jerry diligently and professionally worked with me to address each of those areas of dissatisfaction with my CRV. The vibration has been minimized by replacing the set of tires that came from the factory; the grab handle rattle occurs less frequently; and I've decided the windshield noise comes with the turf with CRVs after riding in another CRV. I appreciated the time and attention they paid to my concerns once they fully understood the issues and my distress at being less than ecstatic about this car, which is my third Honda. More

As someone somewhat intimidated by cars and servicing, I was especially please with my experience. Rene was especially friendly and made me feel at ease, as opposed to stupid about cars. My questions were a was especially please with my experience. Rene was especially friendly and made me feel at ease, as opposed to stupid about cars. My questions were answered fully with humor and no condescension. I am not sure how to rate the question about the quality of work since I have no way of knowing at this point if that was done properly. I saw no indications that it was done any way except correctly.jgreeney More

I believe that you have a good thing going here. Keep up I believe that you have a good thing going here. Keep up the good work! I especially want to thank the shuttle drivers-Dave and Mike for the extra c I believe that you have a good thing going here. Keep up the good work! I especially want to thank the shuttle drivers-Dave and Mike for the extra couteous door-to-door service that they provided. One suggestion is that I believe the labor rate ($102/hr.) in your shop is a negative feature. Very few services in this world are worth this much $. This steep labor rate makes your dealership uncompetitive with other shops in the area. Is it required to keep the doors open? If you lowered it say 25%, I would speculate that your sevice bays would be very busy and the losses could easily be maded up for by sheer volume. More