Chapman Honda

we have always had good service ever since our first Honda Odyssey purchase in 2000. Dale has been our service person and been great. I trust the work that is done at Chapman Honda and feel that the r Honda Odyssey purchase in 2000. Dale has been our service person and been great. I trust the work that is done at Chapman Honda and feel that the recommendations made for service to our car are necessary and not just added to make money for the dealership. More

I thought the service rep informed me very well. He told me that the service person was the most senior repair person in the shop. I thought the lounge area was very clean and confortable. I did talk to a S me that the service person was the most senior repair person in the shop. I thought the lounge area was very clean and confortable. I did talk to a Sales person and he was very nice as well. I has another vehicle repair at your body shop and was very happy with it as well. More

On my 2nd service visit for the same three issues (badly vibrating tires when accelerating onto I-10 on ramp and for several miles beyond; rattle in driver side grab handle; wind turbulence), Rene and Jerry vibrating tires when accelerating onto I-10 on ramp and for several miles beyond; rattle in driver side grab handle; wind turbulence), Rene and Jerry diligently and professionally worked with me to address each of those areas of dissatisfaction with my CRV. The vibration has been minimized by replacing the set of tires that came from the factory; the grab handle rattle occurs less frequently; and I've decided the windshield noise comes with the turf with CRVs after riding in another CRV. I appreciated the time and attention they paid to my concerns once they fully understood the issues and my distress at being less than ecstatic about this car, which is my third Honda. More

As someone somewhat intimidated by cars and servicing, I was especially please with my experience. Rene was especially friendly and made me feel at ease, as opposed to stupid about cars. My questions were a was especially please with my experience. Rene was especially friendly and made me feel at ease, as opposed to stupid about cars. My questions were answered fully with humor and no condescension. I am not sure how to rate the question about the quality of work since I have no way of knowing at this point if that was done properly. I saw no indications that it was done any way except correctly.jgreeney More

I believe that you have a good thing going here. Keep up I believe that you have a good thing going here. Keep up the good work! I especially want to thank the shuttle drivers-Dave and Mike for the extra c I believe that you have a good thing going here. Keep up the good work! I especially want to thank the shuttle drivers-Dave and Mike for the extra couteous door-to-door service that they provided. One suggestion is that I believe the labor rate ($102/hr.) in your shop is a negative feature. Very few services in this world are worth this much $. This steep labor rate makes your dealership uncompetitive with other shops in the area. Is it required to keep the doors open? If you lowered it say 25%, I would speculate that your sevice bays would be very busy and the losses could easily be maded up for by sheer volume. More

I didn't have to wait long for Angel to see what I needed for my service. After a prior maintenance check-up in November 2010, My 100 month battery was rated as needing replacement. I got a new 100 month bat for my service. After a prior maintenance check-up in November 2010, My 100 month battery was rated as needing replacement. I got a new 100 month battery based on the pro-rate for a 100 month battery that goes bad before the end of the warranty. Was out of there in about an hour, even though it was busy. More

Although I'm on my third service advisor at Chapman Honda, I've received the most excellent service I could ask for. The advisors are extremely pleasant and quick to respond as I pull up in the servic Honda, I've received the most excellent service I could ask for. The advisors are extremely pleasant and quick to respond as I pull up in the service lane. Chapman Honda delivers "5-Star" customer service each and every time I visit the service department. More

I take great pride in the cars I own, I also want those servicing on my cars to take the same care when working on them. I found on this visit that I can trust the Chapman Honda Service Department to servi servicing on my cars to take the same care when working on them. I found on this visit that I can trust the Chapman Honda Service Department to service my cars and treat them with the same care as I do. Thank you. More

Chris was very friendly and helpful in finding out answers to my problem. He came into the parts Dept. looking for me reguarding questions I had when he could have called me on the speaker and had me answers to my problem. He came into the parts Dept. looking for me reguarding questions I had when he could have called me on the speaker and had me return to the service dept. Little things like that can and does make a difference when returning to purchase another new car in the future. I would also like to compliment Maria, your finance manager, who was very helpful in a money matter which had to be corrected. More

Angel is very honest and makes sure he recommends service that is needed only to keep my Odyssey purring like a kitten. I do not feel that I am being nickel and dimed for the benefit of the dealership. that is needed only to keep my Odyssey purring like a kitten. I do not feel that I am being nickel and dimed for the benefit of the dealership. I really like the Express Service so that I can come in without an appointment and wait for the car. The waiting time is always very reasonable and your customer service area is great. More