Chapman Honda

Carl always takes the time to visually inspect my car then explain each repair needed and follows up once a problem has been diagnosed. On top of that Carl is a car guy not just someone trying to sell y then explain each repair needed and follows up once a problem has been diagnosed. On top of that Carl is a car guy not just someone trying to sell you repairs or service. More

Over several years I have received truly excellent service from Mr Dale Schulzkump at Chapman Honda. He is always courteous, pleasant, competent, knowledgeable and helpful - in short, a true profes service from Mr Dale Schulzkump at Chapman Honda. He is always courteous, pleasant, competent, knowledgeable and helpful - in short, a true professional. My last service was a major one and required a complete replacement of the air conditioning system on my CR-V. The initial costings were a tad eye-watering. Using his initative and entirely without any prompting from me, Mr Schulzkump said he would see if Honda USA might be sympathetic towards my costs. Considering my CR-V was close to ten years old and with nearly 100,000 miles behind it, I did not hold out too much hope. However, a few days later, and clearly after some hard work between him and his Manager, Mr Polansky, they advised me that Honda would meet me more than halfway with my costs. This is outstanding service in anyone’s book. In the first place, Mr Schulzkump could have merely shrugged his shoulders and done nothing, and Mr Polansky could have put the whole matter into his ‘too difficult’ tray. That Mr Schulzkump started the ball rolling on his own initiative, and Mr Polansky followed up with a persuasive chat with Honda USA, is outstanding on both their parts. I could not have asked for better and I doubt that anyone else could either. In my 25 years of owning Honda’s all Honda dealers have been good to excellent. Chapman Honda, and the two people concerned, are outstanding. More

My car died and they sold me a new battery. It died again and they misdiagnosed my clock as draining my battery. They charged me 104 dollars to unplug my clock. Then my car died again which meant they initia and they misdiagnosed my clock as draining my battery. They charged me 104 dollars to unplug my clock. Then my car died again which meant they initially sold me a bad battery. My clock wasn't the problem at all. They acknowledged they were wrong and gave me a refund for the unnecessary clock work. It is a slightly confusing story, but the bottom line is they were highly.professional and I would definitely recommend them to a friend. More

The people in the service department at Chapman Honda always make us feel like we are very special customers. We are greeted with a smile and friendly, positive attitude every time. They are very honest always make us feel like we are very special customers. We are greeted with a smile and friendly, positive attitude every time. They are very honest and respectful. We don't plan on taking our Pilot to anyone else for service/repairs! More

Carl is always listens and makes suggestions and makes sure that the issues i am having are addressed. He is always kind and considerate and talks to me and explains what the problem is. He is very know sure that the issues i am having are addressed. He is always kind and considerate and talks to me and explains what the problem is. He is very knowledgeable and knows exactly what i am talking about when i am having issues with the car. With him it's not a hit and miss, he's always on target. All you employees should be as kind and have the know how that he has. He is an outstanding employee in your company. Thank you. More

Jerry took me to work, assuring me the carpet/fastening device for the drivers' floor mat would be fixed. I received a call BEFORE I was scheduled to pick it up, saying it was ready. The fix appears to b device for the drivers' floor mat would be fixed. I received a call BEFORE I was scheduled to pick it up, saying it was ready. The fix appears to be working. Time will tell! Jerry was very pro-active in getting the proper people on the job to get it done. More

I don't know if my previous survey got submitted, and I want to be sure you get this. Your service operation is first-class. Angel not only took care of my recall repair but he answered my questions ab want to be sure you get this. Your service operation is first-class. Angel not only took care of my recall repair but he answered my questions about oil life and maintenance better then anyone ever had. The waiting area is also the best ever, with many amenities. More

I walked into Chapman Honda already assured I would get a great price because I used USAA's car buying program. The dealers were courteous and provided me with a low pressure, no hassle negotiation process t great price because I used USAA's car buying program. The dealers were courteous and provided me with a low pressure, no hassle negotiation process that took less than 24 hours to complete. I came in on a Friday night, and drove away with a new car Saturday afternoon. The add-ons that were included were fairly priced and I was never pressured to buy or include a service or warranty that I didn't want or need. The dealers and salesmen I worked with made sure that I got what I needed exactly the way I wanted. The window tinting they provide is very high quality and reasonably priced. The dealer-provided alarm system does not have a seperate siren and uses the cars horn to provide simple, no-frills guaranteed peace of mind. The rest of the add-ons are mostly Honda brand items which include floor mats, bed liners, and splash guards which Chapman includes with a protection package which is a great deal compared to purchasing everything seperate. More

The 60000 mile service was done in a very timely manner and everyone was very friendly. Two weeks after the service, I popped the hood to show a friend, and the two acorn nuts securing the plastic motor c and everyone was very friendly. Two weeks after the service, I popped the hood to show a friend, and the two acorn nuts securing the plastic motor cover were missing. I found them in the wiper pivot well and secured them. More

Excellent service. Staff seriously tries to help answer customer questions about their vehicle, even if they are not the "regular" service advisor. One small suggestion: increase the volume of the speaker customer questions about their vehicle, even if they are not the "regular" service advisor. One small suggestion: increase the volume of the speakers in the customer waiting lounge so announcements to waiting customers can be heard above the din of several different TV sets all going at once! I also suggest a "default" network other than Fox --- More