Chapman Honda

Dale Schulzkump has been my Service Advisor for 4 Honda's purchased at Chapman Honda & he is the best sevice advisor I've had in my entire life(68 years). He has outstanding knowledge of Honda's technical d purchased at Chapman Honda & he is the best sevice advisor I've had in my entire life(68 years). He has outstanding knowledge of Honda's technical design & is able to communicate this to the customer in a very practical manner. A true professional & is certainly one of the main reasons I purchase from Chapman Honda. More

I was greeted right away. Rene listened and took care of my car without delay. I was extremely pleased with every aspect of the service and felt welcome at Chapman! Thank you! Mary my car without delay. I was extremely pleased with every aspect of the service and felt welcome at Chapman! Thank you! Mary More

Although my husband brought my car in a few weeks ago to have the battery checked and was told it was at 70%, it died and had to be replaced; too bad it was just two months out of warranty. have the battery checked and was told it was at 70%, it died and had to be replaced; too bad it was just two months out of warranty. More

Angel was, as usual, very friendly and accomodating, I got the best price, and I also noted that the other service people were cvery helpful to the people they were dealing with. got the best price, and I also noted that the other service people were cvery helpful to the people they were dealing with. More

Carl Arrington is an excellent service rep, and the Chapman service department is superb. Carl accomodated my schedule, got the work done quickly and well. Also, the place is immaculate and EVERYONE i Chapman service department is superb. Carl accomodated my schedule, got the work done quickly and well. Also, the place is immaculate and EVERYONE in the service department is so friendly and helpful. More

Carl always takes the time to visually inspect my car then explain each repair needed and follows up once a problem has been diagnosed. On top of that Carl is a car guy not just someone trying to sell y then explain each repair needed and follows up once a problem has been diagnosed. On top of that Carl is a car guy not just someone trying to sell you repairs or service. More

Over several years I have received truly excellent service from Mr Dale Schulzkump at Chapman Honda. He is always courteous, pleasant, competent, knowledgeable and helpful - in short, a true profes service from Mr Dale Schulzkump at Chapman Honda. He is always courteous, pleasant, competent, knowledgeable and helpful - in short, a true professional. My last service was a major one and required a complete replacement of the air conditioning system on my CR-V. The initial costings were a tad eye-watering. Using his initative and entirely without any prompting from me, Mr Schulzkump said he would see if Honda USA might be sympathetic towards my costs. Considering my CR-V was close to ten years old and with nearly 100,000 miles behind it, I did not hold out too much hope. However, a few days later, and clearly after some hard work between him and his Manager, Mr Polansky, they advised me that Honda would meet me more than halfway with my costs. This is outstanding service in anyone’s book. In the first place, Mr Schulzkump could have merely shrugged his shoulders and done nothing, and Mr Polansky could have put the whole matter into his ‘too difficult’ tray. That Mr Schulzkump started the ball rolling on his own initiative, and Mr Polansky followed up with a persuasive chat with Honda USA, is outstanding on both their parts. I could not have asked for better and I doubt that anyone else could either. In my 25 years of owning Honda’s all Honda dealers have been good to excellent. Chapman Honda, and the two people concerned, are outstanding. More

My car died and they sold me a new battery. It died again and they misdiagnosed my clock as draining my battery. They charged me 104 dollars to unplug my clock. Then my car died again which meant they initia and they misdiagnosed my clock as draining my battery. They charged me 104 dollars to unplug my clock. Then my car died again which meant they initially sold me a bad battery. My clock wasn't the problem at all. They acknowledged they were wrong and gave me a refund for the unnecessary clock work. It is a slightly confusing story, but the bottom line is they were highly.professional and I would definitely recommend them to a friend. More

The people in the service department at Chapman Honda always make us feel like we are very special customers. We are greeted with a smile and friendly, positive attitude every time. They are very honest always make us feel like we are very special customers. We are greeted with a smile and friendly, positive attitude every time. They are very honest and respectful. We don't plan on taking our Pilot to anyone else for service/repairs! More

Carl is always listens and makes suggestions and makes sure that the issues i am having are addressed. He is always kind and considerate and talks to me and explains what the problem is. He is very know sure that the issues i am having are addressed. He is always kind and considerate and talks to me and explains what the problem is. He is very knowledgeable and knows exactly what i am talking about when i am having issues with the car. With him it's not a hit and miss, he's always on target. All you employees should be as kind and have the know how that he has. He is an outstanding employee in your company. Thank you. More