Chapman Honda

I was recently in for service and a recall on my 2007 Honda CRV. I dealt with Jeff Dewald, who was professional, keep me updated, and had me done earlier than expected. Service was excellent. Honda CRV. I dealt with Jeff Dewald, who was professional, keep me updated, and had me done earlier than expected. Service was excellent. More

They got me the exact car I was looking for and I’m very happy happy More

Dealt with Angel and Brandon. Both were uninformative and had to stay on top of them to receive updates. Both did not what they were talking about and were constantly gave us inco Both were uninformative and had to stay on top of them to receive updates. Both did not what they were talking about and were constantly gave us incorrect information. They lack customer service skills and knowledge. They would contradict what the other was saying and would try and backtrack. Brandon would change the questions around and manipulate it to seem like he answered your questions. More

Jozette, our sales interface, was superb. We had already done our due diligence and decided on the CR-V EXL. Jozette guided us thru the purchase/delivery process in the most professional ma We had already done our due diligence and decided on the CR-V EXL. Jozette guided us thru the purchase/delivery process in the most professional manner. She provided delivery schedules and kept us informed as we waited for the vehicle. The dealership facilities were clean organized and a very comfortable facility to conduct business. Purchasing a vehicle can be a tedious experience; however, our experience with Chapman and Jozette was excellent. More

No Customer Support. Do not buy tires. Purchased a 2d set of Bridgestone's tires from the dealer. The 1st set had only 31,000 miles and required replacement. (70, Do not buy tires. Purchased a 2d set of Bridgestone's tires from the dealer. The 1st set had only 31,000 miles and required replacement. (70,000 warranty). I ask about the tread wear warranty. Long story short, I got the run around for 5 months. I finally forwarded copies the paper trail of communication (e-mails and texts) in a letter to the the service advisor, service manager and executive vice president stating my frustration. The service advisor called and stated that their tire supplier/dealer (a Bridgestone dealer) would not help Chapman with the warranty claim. I was told I could pick up the tires a go to a "Bridgestone tire dealer" to file a warranty. Totally unacceptable and unstatisfactory. As of this date, I have had no response from the service manger or the executive vice president. I no longer have respect or confidence in Chapman. More

The service team is professional, friendly, and responsive as soon as I arrived. The service I requested was carried out in a timely fashion with notices on status of the service. The waiting area responsive as soon as I arrived. The service I requested was carried out in a timely fashion with notices on status of the service. The waiting area was clean and comfortable with convenient power outlets to keep my laptop working while I waited. I plan to return for future service. More

I had an amazing experience buying my first car at Chapman Honda, Tucson. The entire process was extremely smooth and enjoyable due to Mr. Carlos Lopez who was extremely polite, patient and helpful at Chapman Honda, Tucson. The entire process was extremely smooth and enjoyable due to Mr. Carlos Lopez who was extremely polite, patient and helpful at every step. He went above and beyond to help me get the exact car that I wanted (which is really difficult at these times when there is several months of wait time on new cars). I am glad I chose Chapman Honda and would highly recommend to others. More

We live in Seattle Wa and was looking to purchase a Honda in Tucson for our vacation home. Their website is very professional and they had great reviews so we called and completed 90% of the process before e in Tucson for our vacation home. Their website is very professional and they had great reviews so we called and completed 90% of the process before ever arriving at the dealership. Very professional and flexible given we were remote for most of transaction. We purchased a certified pre-owned and they provided inspection reports and we haven’t had any issues at all. More

Listed price of Subaru Impreza was $14,500. Inspected the vehicle and test drove 12/22/22 while salesperson calculated out the door price. It was a real nice car. Upon returning from test drive Inspected the vehicle and test drove 12/22/22 while salesperson calculated out the door price. It was a real nice car. Upon returning from test drive, out the door price included customary tax, title, etc but also over $1500 in "dealer fees", taking the price to over $18,000. Ostensibly these fees were for vehicle tracking system, nitrogen and a flasher in brake lights. Didn't want these items nor associated fees. Was told they couldn't be removed or discounted. Walked away. If mandatory, non negotiable fees are a requirement of sale these need to be either disclosed in advance or included in sales price according to Uniform Commercial Code. Otherwise this amounts to a bait and switch. We made a 180 mile round trip in good faith for a fairly priced vehicle to view this vehicle which cost meaningful dollars and are aggrieved. More

Chapman Honda was absolutely great from appointment setting through the exit. I highly recommend Jeff Dewald he is the best service writer I have ever met. Go see Jeff at Chapman Honda you will be gl setting through the exit. I highly recommend Jeff Dewald he is the best service writer I have ever met. Go see Jeff at Chapman Honda you will be glad you did. More