Chapman Honda

I bought a 1999 Porsche 986 from them. After getting the car home I noticed both two rear axles were leaking from the CV joints plus the trasmission gears were slipping. I asked them to f After getting the car home I noticed both two rear axles were leaking from the CV joints plus the trasmission gears were slipping. I asked them to fix the car as it was covered by a 3 month 3000 mile warranty that was part of the sale. They refused because it was not safety related. Ultimately they bought the car back from me but not without me go into the dealership yelling and screaming at them making a scene in front of customers to get what was owed to me! The family of Chapman dealerships are NOT ethical dealerships!! The sales team Lupita and Wesley lied through their teeth to sell me the car and Brandon S. "Service Manager" is a liar as well giving you nothing but lip service! Buyer beware of this dealership! More

I was recently in for service on my 2023 Honda CRV hYBRID. I dealt with Jeff D, who was professional, got me a Lyft to and from the dealership, and found another issue with the vehicle, which was part hYBRID. I dealt with Jeff D, who was professional, got me a Lyft to and from the dealership, and found another issue with the vehicle, which was part of a nationwide recall. Jeff's attention to detail helped fix the problems with the vehicle and did an excellent job getting the CRV back to me in a timely manner. Will definitely go back to Chapman Honda and work with Jeff D in the future. Keep up the good work! More

I was recently in for service and a recall on my 2007 Honda CRV. I dealt with Jeff Dewald, who was professional, keep me updated, and had me done earlier than expected. Service was excellent. Honda CRV. I dealt with Jeff Dewald, who was professional, keep me updated, and had me done earlier than expected. Service was excellent. More

They got me the exact car I was looking for and I’m very happy happy More

Dealt with Angel and Brandon. Both were uninformative and had to stay on top of them to receive updates. Both did not what they were talking about and were constantly gave us inco Both were uninformative and had to stay on top of them to receive updates. Both did not what they were talking about and were constantly gave us incorrect information. They lack customer service skills and knowledge. They would contradict what the other was saying and would try and backtrack. Brandon would change the questions around and manipulate it to seem like he answered your questions. More

Jozette, our sales interface, was superb. We had already done our due diligence and decided on the CR-V EXL. Jozette guided us thru the purchase/delivery process in the most professional ma We had already done our due diligence and decided on the CR-V EXL. Jozette guided us thru the purchase/delivery process in the most professional manner. She provided delivery schedules and kept us informed as we waited for the vehicle. The dealership facilities were clean organized and a very comfortable facility to conduct business. Purchasing a vehicle can be a tedious experience; however, our experience with Chapman and Jozette was excellent. More

No Customer Support. Do not buy tires. Purchased a 2d set of Bridgestone's tires from the dealer. The 1st set had only 31,000 miles and required replacement. (70, Do not buy tires. Purchased a 2d set of Bridgestone's tires from the dealer. The 1st set had only 31,000 miles and required replacement. (70,000 warranty). I ask about the tread wear warranty. Long story short, I got the run around for 5 months. I finally forwarded copies the paper trail of communication (e-mails and texts) in a letter to the the service advisor, service manager and executive vice president stating my frustration. The service advisor called and stated that their tire supplier/dealer (a Bridgestone dealer) would not help Chapman with the warranty claim. I was told I could pick up the tires a go to a "Bridgestone tire dealer" to file a warranty. Totally unacceptable and unstatisfactory. As of this date, I have had no response from the service manger or the executive vice president. I no longer have respect or confidence in Chapman. More

The service team is professional, friendly, and responsive as soon as I arrived. The service I requested was carried out in a timely fashion with notices on status of the service. The waiting area responsive as soon as I arrived. The service I requested was carried out in a timely fashion with notices on status of the service. The waiting area was clean and comfortable with convenient power outlets to keep my laptop working while I waited. I plan to return for future service. More

I had an amazing experience buying my first car at Chapman Honda, Tucson. The entire process was extremely smooth and enjoyable due to Mr. Carlos Lopez who was extremely polite, patient and helpful at Chapman Honda, Tucson. The entire process was extremely smooth and enjoyable due to Mr. Carlos Lopez who was extremely polite, patient and helpful at every step. He went above and beyond to help me get the exact car that I wanted (which is really difficult at these times when there is several months of wait time on new cars). I am glad I chose Chapman Honda and would highly recommend to others. More

We live in Seattle Wa and was looking to purchase a Honda in Tucson for our vacation home. Their website is very professional and they had great reviews so we called and completed 90% of the process before e in Tucson for our vacation home. Their website is very professional and they had great reviews so we called and completed 90% of the process before ever arriving at the dealership. Very professional and flexible given we were remote for most of transaction. We purchased a certified pre-owned and they provided inspection reports and we haven’t had any issues at all. More