Chapman Honda

Civic Checkup Carl Arrington was very polite and knowledgeable about our particular service problem. He explained everything and assured us that he could take care Carl Arrington was very polite and knowledgeable about our particular service problem. He explained everything and assured us that he could take care of the AC problem in our Civic before the heat of summer. We will definitely ask for Carl on our return visits. We are very happy with Chapman Honda and will remain customers for a long time! More

Went in because I got a notice saying they could help me get a car. Eric showed me a truck that I liked and we did the paperwork. He said it would go through fine and that they would call me in a wk or tw get a car. Eric showed me a truck that I liked and we did the paperwork. He said it would go through fine and that they would call me in a wk or two to come in and pick up my paperwork. Never got a call...my temp. plate expired and I got a $300.00 ticket because of it. I went in and they wanted to see more pay stubs...even though I had already given them to them. They said because I didn't work a full 40 hrs on the two weeks (we were renovating at work and were closed for a few days) that I needed a co-signer. Took my mom in and she gave them all her paperwork. Once again Eric said they would let me know when I could come in and get my paperwork. Didn't hear anything from them again...now they called and want their truck back.until they can "sort a few things out" why the xxxx didn't they 'sort them out' before now. I have had the truck 3 months and always have to call them...they never call me even when they need something....I wouldn't recommend buying a vehicle here if it was the last dealership on earth. More

Garrett.He was rude, after introducing myself he referred to me as 'Bro'. He pouted and became defensive after I said I would come back once the car was placed on the lot. An aggressive salesman is tolerable to me as 'Bro'. He pouted and became defensive after I said I would come back once the car was placed on the lot. An aggressive salesman is tolerable but a defensive person in a position interacting with the public is unacceptable. More

My Service Advisor Carl Arrington is the reason I keep bringing my car to this service center... It is always an extremely positive experience when I deal with Carl . bringing my car to this service center... It is always an extremely positive experience when I deal with Carl . More

Cooperative, efficient, courteous, knowledgeable, considerate, respectful, honest. The BEST dealership I have ever done business with. I will always bring my car to this dealership for service and gi considerate, respectful, honest. The BEST dealership I have ever done business with. I will always bring my car to this dealership for service and give the highest recommendation to everyone I can. I have never been treated so well by any service department staff. Jerry went out of his way to give me the best service available. He is a valuable asset to the dealership. Rene was professional, polite and understanding. Two important problems with my Honda were addressed and I was extremely happy when I left. It was a wonderful way to start out 2014. Chapman Honda's service department deserves 5 Stars in ratings. The owners of the dealership have hired employees who truly care about good service and taking care of customers in a positive manner. Liz Reed - Sonoita AZ More

Over the past 2 months, we've leased a Honda Accord and a Honda Civic from Chapman. The Accord had a few minor technical problems right out of the gate but we were fortunate to get Carl Arrington as o and a Honda Civic from Chapman. The Accord had a few minor technical problems right out of the gate but we were fortunate to get Carl Arrington as our service rep. He was pleasant, extremely service-oriented and saw to it that our repairs were taken care of. We would not hesitate to recommend Chapman to friends and family based on the experiences we've had with Carl's stellar customer service. More

We bought our first Honda Accord in 2001at this dealership then known as Beaudy. It was then in August of 2001 that we first met Mr. Arrington. We purchased another Honda product (CR-V) in 2008 f dealership then known as Beaudy. It was then in August of 2001 that we first met Mr. Arrington. We purchased another Honda product (CR-V) in 2008 from Chapman and Mr. Arrington was again our service rep. From 2001 through today, Oct. 2013 he continues to be my Honda service rep. I think he truly understands the term "customer service" and has always looked to our needs in a friendly and professional manner. He has a caring attitude, not only with regard to our vehicles, but with our family. He asks how our grandchildren are doing in school or where are we off to on our next trip. It is our pleasure to be able to have a service rep at Chapman Honda who understands his customers and provides real customer satisfaction. Our sincere thanks to Carl and we look to working with him in the future. Vince Salvatore More

I was very pleased with the attentiveness and promptness given as I present my Honda problem to Carl. The next day the problem was fixed and I was very satisfied with the courtesy and efficiency demonstrat given as I present my Honda problem to Carl. The next day the problem was fixed and I was very satisfied with the courtesy and efficiency demonstrated by every employee. Thank you More

I got a very warm greeting from Carl when I arrived at the dealership, he promptly took care of the paper work and got my car headed for repair. Carl also kept me informed how my car was doing in getting the dealership, he promptly took care of the paper work and got my car headed for repair. Carl also kept me informed how my car was doing in getting fixed. When my CR-V was ready to go home and I saw the bill I thought it was a little high , but when Carl showed me the brake down, I saw that it was inline with what I thought was fair. I will continue to have Chapman Honda and Car Arrington take care of my Honda. More

Rick Griffin is by far one of the best salesman I ever had the pleasure of working with. He has worked with me for about a month helping me find the Odyssey that would work for us. He kept in contact on a had the pleasure of working with. He has worked with me for about a month helping me find the Odyssey that would work for us. He kept in contact on a almost daily basis letting me know what the lastes was on new inventory. Being new to Tucson and being a person who buys cars every 2-3 yrs, we have found our car guy. Thanks so much Rick. More