Chapman Honda

We bought our first Honda Accord in 2001at this dealership then known as Beaudy. It was then in August of 2001 that we first met Mr. Arrington. We purchased another Honda product (CR-V) in 2008 f dealership then known as Beaudy. It was then in August of 2001 that we first met Mr. Arrington. We purchased another Honda product (CR-V) in 2008 from Chapman and Mr. Arrington was again our service rep. From 2001 through today, Oct. 2013 he continues to be my Honda service rep. I think he truly understands the term "customer service" and has always looked to our needs in a friendly and professional manner. He has a caring attitude, not only with regard to our vehicles, but with our family. He asks how our grandchildren are doing in school or where are we off to on our next trip. It is our pleasure to be able to have a service rep at Chapman Honda who understands his customers and provides real customer satisfaction. Our sincere thanks to Carl and we look to working with him in the future. Vince Salvatore More

I was very pleased with the attentiveness and promptness given as I present my Honda problem to Carl. The next day the problem was fixed and I was very satisfied with the courtesy and efficiency demonstrat given as I present my Honda problem to Carl. The next day the problem was fixed and I was very satisfied with the courtesy and efficiency demonstrated by every employee. Thank you More

I got a very warm greeting from Carl when I arrived at the dealership, he promptly took care of the paper work and got my car headed for repair. Carl also kept me informed how my car was doing in getting the dealership, he promptly took care of the paper work and got my car headed for repair. Carl also kept me informed how my car was doing in getting fixed. When my CR-V was ready to go home and I saw the bill I thought it was a little high , but when Carl showed me the brake down, I saw that it was inline with what I thought was fair. I will continue to have Chapman Honda and Car Arrington take care of my Honda. More

Rick Griffin is by far one of the best salesman I ever had the pleasure of working with. He has worked with me for about a month helping me find the Odyssey that would work for us. He kept in contact on a had the pleasure of working with. He has worked with me for about a month helping me find the Odyssey that would work for us. He kept in contact on a almost daily basis letting me know what the lastes was on new inventory. Being new to Tucson and being a person who buys cars every 2-3 yrs, we have found our car guy. Thanks so much Rick. More

Carl Arrington was extremely personable and professional. Unfortunately most service advisers today are just order takers like the people working at McDonalds. Carl was so pleasant to work with. The nex Unfortunately most service advisers today are just order takers like the people working at McDonalds. Carl was so pleasant to work with. The next time I am traveling to Tucson to see family and need service on my Honda, I will surely see Carl Arrington. Thank you. Hal Bogatz More

I have been getting oil changes at this dealer ship for 5 years now and never had any work done there because I was skeptical of what they recommended needing fixing was true. Also, I believed that the price years now and never had any work done there because I was skeptical of what they recommended needing fixing was true. Also, I believed that the prices were really high so I would take it to a friend of the family's mechanic for years to get everything fixed through them instead of Honda. Today's oil change was different. I had Carl as my service rep for the first time and he truly took care of me, didn't bullshit me about what needed to be done to my car and hooked it up. I got my work done and spent money with that service department for the first time. Carl was professional and really cared about my needs and helped me out tremendously. He is a great human being and I highly recommend going through him for any of your service needs. They now have me as a customer for life. Thanks Carl! More

Another outstanding service experience with Chapman Honda, and special thanks to my service advisor Carl Arrington. His personable and professional approach to my situation is always appreciated. Thank Honda, and special thanks to my service advisor Carl Arrington. His personable and professional approach to my situation is always appreciated. Thanks Carl and I'll see at my next service. More

Working with Carl has been a very wonderful experience. He makes it a point to get to know his clients and pleases them. Thanks Carl for your attentiveness and excellent customer service. Chandra and Gi He makes it a point to get to know his clients and pleases them. Thanks Carl for your attentiveness and excellent customer service. Chandra and Gil More

I've owned the same Honda Accord for 25 years now, and even with over 500K miles, it's still running as smoothly as even (25+ mpg). I think a large part of being able to keep my car running well for and even with over 500K miles, it's still running as smoothly as even (25+ mpg). I think a large part of being able to keep my car running well for all these years is that I have been servicing the car at the same dealership - originally Beaudry and now Chapman - for the entire 25 years. Not only does Chapman do great work (the techs really do take personal pride in keeping my car running smoothly) the service advisors are just that - they advise you on how to keep you car running and safe, but don't pressure you to do unnecessary repairs. Carl has been my service advisor for several years, and he truly takes a sincere personal interest in getting the job done right. There's an old management adage that value trumps price, and that's true at Chapman. Although Chapman is competitive on price, when you look at the entire service experience, Chapman Honda service is without question one of the best values in Tucson. While you might not plan on keeping your car for 25 years as I have, servicing your car at Chapman Honda will definitely keep your car running well as long as you do. More