Chapman Honda

Excellent service with integrity I am a repeat customer of the Chapman Honda service department due to the quality of service each and every time. It begins with Service Advisor Ange I am a repeat customer of the Chapman Honda service department due to the quality of service each and every time. It begins with Service Advisor Angel Gameros whom I have dealt with for many years. As always, I received excellent advice from Angel. Gary Cooper, the mechanic provided clear and concise information about repairs that were necessary and what wasn't necessary at the present time. When the service and repairs were completed, I felt I had received an honest evaluation of what repairs were needed and I was confident the repairs performed were necessary for the proper operation of my Honda. More

Common sense service Honda, and Chapman Honda are doing things right. I had a very pleasant experience with the service dept. and I came away a loyal Chapman customer. J Honda, and Chapman Honda are doing things right. I had a very pleasant experience with the service dept. and I came away a loyal Chapman customer. Jerry Polansky, service manager, evaluated my problem, discussed it with me and made a decision to do the right thing, I couldn't be happier. I highly recommend Chapman service and Mr. Polanski in particular for all your service and needs. More

Great Service I went in for scheduled service on my vehicle. I found Rene to be extremely helpful - he told me how long it would take and based on that estimate I I went in for scheduled service on my vehicle. I found Rene to be extremely helpful - he told me how long it would take and based on that estimate I didn't need their shuttle service to get to work on time. Instead I was out the door in less time then the estimate (unheard of) and arrived at work on time. I will take my vehicle there for all service no matter how big or small - it was painless. I never have been excited about cars in the past - it gets me there and back and that's all I wanted. BUT now - I really love my CRV and put that together with great service and it's all Win-Win. I could not be happier. More

DO NOT BUY FROM HERE Horrible customer service. They sold me a car without suspension bolts, then wanted to charge me for the alignment that was damaged due to the suspens Horrible customer service. They sold me a car without suspension bolts, then wanted to charge me for the alignment that was damaged due to the suspension bolts missing. Sales person Eric Volbert, makes promises he cannot keep. Sales Manager Akram Dawass is a Bully. He becomes aggressive and can argue with you for hours then wants to hug you. He also makes promises he will not keep and ignores your calls and emails. General Manager, Neb Yonas will not return your calls or emails. More

Civic Checkup Carl Arrington was very polite and knowledgeable about our particular service problem. He explained everything and assured us that he could take care Carl Arrington was very polite and knowledgeable about our particular service problem. He explained everything and assured us that he could take care of the AC problem in our Civic before the heat of summer. We will definitely ask for Carl on our return visits. We are very happy with Chapman Honda and will remain customers for a long time! More

Went in because I got a notice saying they could help me get a car. Eric showed me a truck that I liked and we did the paperwork. He said it would go through fine and that they would call me in a wk or tw get a car. Eric showed me a truck that I liked and we did the paperwork. He said it would go through fine and that they would call me in a wk or two to come in and pick up my paperwork. Never got a call...my temp. plate expired and I got a $300.00 ticket because of it. I went in and they wanted to see more pay stubs...even though I had already given them to them. They said because I didn't work a full 40 hrs on the two weeks (we were renovating at work and were closed for a few days) that I needed a co-signer. Took my mom in and she gave them all her paperwork. Once again Eric said they would let me know when I could come in and get my paperwork. Didn't hear anything from them again...now they called and want their truck back.until they can "sort a few things out" why the xxxx didn't they 'sort them out' before now. I have had the truck 3 months and always have to call them...they never call me even when they need something....I wouldn't recommend buying a vehicle here if it was the last dealership on earth. More

Garrett.He was rude, after introducing myself he referred to me as 'Bro'. He pouted and became defensive after I said I would come back once the car was placed on the lot. An aggressive salesman is tolerable to me as 'Bro'. He pouted and became defensive after I said I would come back once the car was placed on the lot. An aggressive salesman is tolerable but a defensive person in a position interacting with the public is unacceptable. More

My Service Advisor Carl Arrington is the reason I keep bringing my car to this service center... It is always an extremely positive experience when I deal with Carl . bringing my car to this service center... It is always an extremely positive experience when I deal with Carl . More

Cooperative, efficient, courteous, knowledgeable, considerate, respectful, honest. The BEST dealership I have ever done business with. I will always bring my car to this dealership for service and gi considerate, respectful, honest. The BEST dealership I have ever done business with. I will always bring my car to this dealership for service and give the highest recommendation to everyone I can. I have never been treated so well by any service department staff. Jerry went out of his way to give me the best service available. He is a valuable asset to the dealership. Rene was professional, polite and understanding. Two important problems with my Honda were addressed and I was extremely happy when I left. It was a wonderful way to start out 2014. Chapman Honda's service department deserves 5 Stars in ratings. The owners of the dealership have hired employees who truly care about good service and taking care of customers in a positive manner. Liz Reed - Sonoita AZ More

Over the past 2 months, we've leased a Honda Accord and a Honda Civic from Chapman. The Accord had a few minor technical problems right out of the gate but we were fortunate to get Carl Arrington as o and a Honda Civic from Chapman. The Accord had a few minor technical problems right out of the gate but we were fortunate to get Carl Arrington as our service rep. He was pleasant, extremely service-oriented and saw to it that our repairs were taken care of. We would not hesitate to recommend Chapman to friends and family based on the experiences we've had with Carl's stellar customer service. More