Chapman Honda

Happy Family We worked with Tom Reesing the most, but every salesman on the team was friendly, honest and knowledgeable. We didn't just walk away with a vehicle, w We worked with Tom Reesing the most, but every salesman on the team was friendly, honest and knowledgeable. We didn't just walk away with a vehicle, we walked away feeling like we made the perfect decision. There was no pressure, just good advice, quality vehicles and overall class. I'd purchase again from this team! Thanks for the great experience!! More

The best service experience EVER! Thank you to Carl Arrington for this great experience when I took my car to the service department! He is very helpful and hospitable each time I take Thank you to Carl Arrington for this great experience when I took my car to the service department! He is very helpful and hospitable each time I take my car, and I look forward to working with him again and again. More

Great Place To Purchase A Car! I recently purchased a 2015 Honda Pilot SE from Chapman Honda Tucson and I can say that I am very satisfied customer. Tom Reesing is very knowledga I recently purchased a 2015 Honda Pilot SE from Chapman Honda Tucson and I can say that I am very satisfied customer. Tom Reesing is very knowledgable of the products he sales and taught my wife and I about several Honda vehicles. Also, at no time did Tom practiced aggressive sales tactics or did we felt pressured on buying. In the contrary he made us feel at home and assisted us very well and even went out of his way to show us several vehicles to look at. At this point we felt educated, good and confident about our next purchase. This is the reason we were able to choose the right vehicle for my family's needs. I've always been wary of car salesman, often with good reason, but Tom helped to redefine the stereotype.  My wife and I highly appreciate Charlie Amarillas and Tom Reesing for their great customer service. In my past 19 years of buying cars, I had never experienced such a pleasurable and stress-free auto purchased until now. These two gentlemen are a great asset to Chapman Honda. More

Fantastic attention to detail and customer needs. Carl Arrington took control of my visit (which was the first for me) and totally amazed me with his energy, attention to detail and work ethic. If he Carl Arrington took control of my visit (which was the first for me) and totally amazed me with his energy, attention to detail and work ethic. If he is typical of the Chapman Honda employee then I will certainly come back and due business with them. Carl is truly a great asset to Chapman. More

All Honda Dealers are NOT the same! I travel for work and my car purchases along with routine maintenance - I have had experiences at Bell, Dodds, Lawley and Chapman. There is a HUG I travel for work and my car purchases along with routine maintenance - I have had experiences at Bell, Dodds, Lawley and Chapman. There is a HUGE difference between dealerships! From the environment you are waiting in to how you personally are taken care of. My dealer of choice is Chapman hands down! I have gotten to the point I will drive from Phoenix or Sierra Vista into Tucson to go to Chapman. Carl Arrington in the service department is my "go to guy". Every single detail is handled to perfection. He makes me feel like I am the most important customer in the entire dealership. Signed - A Chapman Fan Cindy Zappia More

Be careful I purchased a new 2014 Honda Civic in Oct. In Nov, I decided the rear seats needed cup holders. I went into the dealership. The service dept told m I purchased a new 2014 Honda Civic in Oct. In Nov, I decided the rear seats needed cup holders. I went into the dealership. The service dept told me I had to prepay to order them. They consulted with the parts dept and told me the cup holders were $46 each. And I would need one on each side. So I paid for them. The service dept said I needed to come back the next day to get the cup holders installed. The service tech said he would need to charge me to install them. That evening, I went online. It looked like Honda rear cup holders were sold in pairs....and not individually. I also researched "installation" and it looked like the holders just sit inside existing spaces in the sides of the doors. Next day, I called to see if my parts had arrived. I went to the parts dept to see the boxes and the parts. The parts tech offered to open one of my boxes so I could see the cup holders. Sure enough, one box had two cup holders in it. I had to go to another register to get the unnecessary second box refunded. I went to the parking lot and "installed" my cup holders myself. I can't shake the feeling that the service department tried to take advantage of me. Tried to double charge me for the parts and then on top of that were planning to charge me to "install" the cup holders. So now I worry about the time when my car will need service. How do I trust these guys? I guess I can't... More

2015 Accord Sport purchace Tom Reesing answered all questions fast and correct I shopped hard for this new car just to find no one could beat Chapman or Tom Tom Reesing answered all questions fast and correct I shopped hard for this new car just to find no one could beat Chapman or Tom More

Outstanding service The customer service that I was provided was outstanding. Working in a car dealership service department can be difficult at times because people want The customer service that I was provided was outstanding. Working in a car dealership service department can be difficult at times because people want their car fixed quickly and not have to pay that much for the service. I was quoted a price for the service that I needed done as well as the amount of time to complete the work and the agent was 100% accurate with both the wait and the price as well as completed the work perfectly. More

my experience My experience with Chapman has always been a great experience the ability to schedule your appointment with the advisor online is a great convenience My experience with Chapman has always been a great experience the ability to schedule your appointment with the advisor online is a great convenience for me. More

Bad sales experience We went in for a new car. When an agreeable could not be reached, as we were leaving, internet sales manager Erik Valpart became rude and arrogant. We went in for a new car. When an agreeable could not be reached, as we were leaving, internet sales manager Erik Valpart became rude and arrogant. I replied to the general manager Neb Yonas regarding this experience, I received no reply. More