Chapman Honda

Treated us like crud We recently traded in our lease and purchased a new Clarity. First off, I called the morning before we came in and talked with a salesperson, I thin We recently traded in our lease and purchased a new Clarity. First off, I called the morning before we came in and talked with a salesperson, I think his name was Eric but I’m not 100% sure on that. In that conversation I told him we were at the end of our lease and we wanted options on either purchasing the vehicle or trading it in for a Clarity. He set up an appointment for us to come in at 1pm that day. This part was important to me because I am disabled and didn’t want to be at the dealership longer than we needed to be. BUT when we arrived at 1 we were shuffled off to the first salesperson available, Janette, who knew nothing of what we had called about. The car was also not easily available, and she absentmindedly set off in a track around the parking lot looking for it with us in tow until my husband pointed out that I was disabled and that we would appreciate it if she brought it to the front by the handicap spot we parked in. I initially brushed that off, but Janette had opened the door for us, she saw us parking in the handicap spot, she should have known that we couldn’t walk around the parking lot. Then when we finally test drove the car, Janette seemed to know less about the Clarity than we did. Which makes for a frustrating time when we are trying to decide if we want an electric car. When we got back from the test drive there still hadn’t been any work done on getting me the financing numbers... the whole reason for our visit. It was an hour after we got there before we even started talking numbers. We did end up buying the car that day, but since I’ve still been plagued by that day. Janette called to check in on how it was going, but then couldn’t understand when I tried to explain that she had programmed the key fob wrong (I assume she is tech-challenged) and I got another call the next day about the same thing... this time from Theresa with an ominous message asking me not to fill out the online survey until I can mark all 10’s... I don’t know how I can ever mark all 10’s. This wasn’t a pleasant experience for me. Almost a week after we turned in our lease, I got a call from Lupita (I have no idea what department she’s in at Chapman) asking me when I was going to turn in the car. And to top it off, as our temporary plates were expiring this week and we were struggling because AZDOT sent a letter saying that we were being fined because the Civic was no longer insured (even though we returned it weeks ago), and our licensense plate is MIA for the Clarity, Vincent (the finance guy at the dealership) is smug enough to brush us off and tell us it’s our problem not his. So, yep... I love my Honda... but I will NEVER buy one from Chapman again, and suggest you don’t either. More

This is how car buying should be This is the 5th car we have purchased from Chapman Honda. We keep coming back because they just keep treating us so well. We also research pricing eac This is the 5th car we have purchased from Chapman Honda. We keep coming back because they just keep treating us so well. We also research pricing each time and compare them to Phoenix. They always match or beat pricing everywhere, including Phoenix. I strongly recommend salesman Yousef and Sales Manager Ashur. In Finance we recommend Albert Camacho. Together these gentlemen are the best of the best. I can’t begin to express how professional, knowledgeable and just plain nice these guys are. Combined we have purchased at least 20 plus cars and never found the process to be ‘a pleasure’. That is until we started buying from Chapman. These guys at Chapman just make the process easy. Kudos to the owner and management for recognizing, hiring and promoting great people like Ashur, Yousef and Albert. More

Loving My New CRV EX-L It was a hard decision to move from my much loved Subaru Outback to a new CRV EX-L. Spencer Turpin made the process easier and enjoyable. Spencer wa It was a hard decision to move from my much loved Subaru Outback to a new CRV EX-L. Spencer Turpin made the process easier and enjoyable. Spencer was knowledgeable and professional to deal with. He made the entire car buying process painless. Thanks! More

Worst dealership I’ve worked with in Tucson I was buying a car for a friend. We settled on a used Honda Civic and I told the salesman we did not want any add ons. Before signing the contract, it I was buying a car for a friend. We settled on a used Honda Civic and I told the salesman we did not want any add ons. Before signing the contract, it turns out there was a $300 charge for nitrogen in the tires and window etching. Seriously, window etching on a 20 year old Honda. The sales manager refused to take the charge off, stating they didn’t have room to discount the car (this was a 20 year old Honda with a KBB value of around $2000) I knew I was overpaying but not having to deal with a private sale is sometimes worth it. I was prepared to write a check to pay for the car (about $5500) but instead we got up and drove across the street to Royal Mini where I purchased a 2011 Toyota Yaris for my friend and wrote a check for $9300. I’ve purchased two Jaguar XJL’s from Royal as well as a Cadillac, a Mini Cooper and a Kia. I’ve always been treated well at Royal so I will not be buying a new vehicle from any Chapman dealership ever. I usually purchase a new vehicle every two years and I will be in the market again in about 6 months. A dealership that tries to force you to buy something you explicitly stated you did not want isn’t a dealership that has your best interest in mind. Avoid this place and shop for elsewhere. There are plenty of reputable dealers in Tucson that will treat you with less contempt. More

Dishonest service advisor I will never ever in this life have my car serviced by this dealership. Richard Soto service advisor treated me as if I was a liar and is an incompete I will never ever in this life have my car serviced by this dealership. Richard Soto service advisor treated me as if I was a liar and is an incompetent jerk. I bought my car in at Honda Autonation in Florida and my battery went out, to point out this car was serviced here at Chapman Tucson this past summer and my phone number was entered correctly then. He’s calling the old number I had before and so my car just sat there for 4 hours because he told me it needed a battery and he couldn’t test anything out. Yet he’s giving me inspections on everything outside the car. I call and he tells me well you need a battery and I wonder that they don’t have a loaner battery just to check out the starter and alternator? Wth? So I called auto nation they had replaced that battery less than 2 years ago I call Richard back and he says oh I just need the receipt and your car will be ready tomorrow. I get the receipt the next day emailed to me and he calls me and tells me Dan over at autonation said battery was never replaced. LIAR!!!! It clearly says on the official Honda receipt not a piece of paper it was replaced in 2017 and he must’ve didn’t know that I already had the receipt that Dan in Florida just emailed to me. Very shady and I will be writing to corporate at the disrespectful shady treatment I received. As to Richard Soto I am still wondering why you said that Dan over at Auto nation said the battery had never been replaced? Maybe if my name was Soto or Rodriguez you would’ve treated me differently. More

Great buying experience Saleswoman Teresa Fergason was very helpful and paid good attention to details. She also helped us find a great deal on car insurance. Great experien Saleswoman Teresa Fergason was very helpful and paid good attention to details. She also helped us find a great deal on car insurance. Great experience! More

Teamwork This was my first experience and I will definitely be a return customer. Adrain, Adam and Abel made the process of purchasing a new vehicle so easy. V This was my first experience and I will definitely be a return customer. Adrain, Adam and Abel made the process of purchasing a new vehicle so easy. Very attentive and ready to answer any questions. More

horrible experience lied about loan approval for 3 weeks as i drove the car. wouldn’t repair the car while still on a 90 day warranty and was pushy to sign for the car be lied about loan approval for 3 weeks as i drove the car. wouldn’t repair the car while still on a 90 day warranty and was pushy to sign for the car before repairs. More

Emillio is Fantastic at Chapman Honda! Emillio G was our ambassador to getting us a newer car. I did not expect to buy a car that day. I wanted to look around and find the best deal possibl Emillio G was our ambassador to getting us a newer car. I did not expect to buy a car that day. I wanted to look around and find the best deal possible. However, Emillio set the bar far too high! I was impressed with his honesty, his willingness to work with me. He gave us more than we expected. I am usually a very suspicious person, but I found him very trustworthy, nothing in actions, demeanor, or voice told me he was anything but honest. As a woman, I usually find that male salespeople divert their attention to the husband. He did not do that, he showed me the courtesy and respect that he showed my husband even though he did not know who was buying the car. It was a true pleasure doing business with him as well. So we bought the car that day, and did not go anywhere else!! :) :) Thank you Emillio! More

Professional, Respectful Service We've purchased several cars at Chapman Honda of Tucson -- most recently a CR-V -- using the Internet department for all of those purchases. Tom Reesi We've purchased several cars at Chapman Honda of Tucson -- most recently a CR-V -- using the Internet department for all of those purchases. Tom Reesing has always been very professional and respectful. This time he was assisted by Lysandra Gomez, who was also wonderful to work with. We really appreciate the ease of doing business with Chapman and Tom (and now Lysandra) specifically, and highly recommend them. More