Chapman Honda

Excellent Service Great experience servicing my Passport at Chapman's. Service was efficient and thorough and the price was reasonable. Would recommend others to serv Great experience servicing my Passport at Chapman's. Service was efficient and thorough and the price was reasonable. Would recommend others to service their vehicles here. More

Professionals Great place to buy and get your car serviced. Their use of text messaging to update you and get responses in return is a nice feature. Great place to buy and get your car serviced. Their use of text messaging to update you and get responses in return is a nice feature. More

THEY DO NOT HAVE YOUR BEST INTEREST AT HEART . BUYERS BEWARE..... If you are looking to purchase a new or used vehicle's please be your own advocate DO NOT go to the dealers or salesman . Go to the BUYERS BEWARE..... If you are looking to purchase a new or used vehicle's please be your own advocate DO NOT go to the dealers or salesman . Go to the banks try there first. Then if they can't help you go directly to their top salesman the one who truly has YOUR best interest at heart not just another sale in the books. I had a horrible experience here at Chapman HONDA with Salesman Yousef and Finance "MANAGER" LUIS ROSA . I was suppose to go into today to pick up my vehicle that I was looking to purchase. Only to receive a call from my Salesman that unfortunately the vehicle we were working on was sold over night ! WOW only after they found out we were pre-approved without their help through a well known credit union in town. EVEN after we told them to try that Credit union in specific first ! they never did! and then today we receive a call "OH they sold the vehicle over night." what poor business deal very shady and shiesty move on their end. Once they found out they would not make as much money with my deal they went under our nose and sold it over night !. Went in to talk to the manager to only get an apology and a response that people are human and they "make mistakes" if I could give Chapman honda no stars I would I should've read review on here before going in to chapman or even contacting them. More

Service and professionalism went down the toilet Let me start off by saying I was a loyal Chapman customer for 22 years. Anything Honda related they were my go to. I recently took my car in for ser Let me start off by saying I was a loyal Chapman customer for 22 years. Anything Honda related they were my go to. I recently took my car in for service on a Saturday. I took the car in at noon and they called me at 5pm to let me know it was ready to pick up. I get down there and pay my bill and as I'm on my way out the door I get a "Oh there's one more thing, we're sorry but we wrecked your car". They decided to let one of their lot attendants that falsely claimed they could drive a standard transmission move my vehicle and that lot attendant rear ended another car on their lot because they obviously forgot to take it out of gear when parking it. Professionally I should have been contacted immediately after they damaged my property but the service tech gutlessly decided to wait until I paid my bill in full before telling me. I did get an "apology" but the "these things happen" attitude I received negated any sincerity of the apology. This treatment on top of the fact that the last three times my wife and I went there to purchase a new vehicle (within the last 5 years) we ended up with some kid that claimed to be the sales managers nephew and we ended up telling them more about the vehicle we were looking at then they could tell us. We are done with this dealership. It really is sad that management has let the dealership go in the direction it has. Apparently customer loyalty means nothing anymore. Bye Chapman. More

Terrible dealer ship I bought this used vehicle from this dealer 1 month ago. After brought the car home , weeks later I discovered a missing windshield trim on the drive I bought this used vehicle from this dealer 1 month ago. After brought the car home , weeks later I discovered a missing windshield trim on the driver side and a tail light that didn't work. I brought the car to the service dept. The tail light was fixed right on the spot. I'm told by the service dept that the missing windshield trim will NOT be replaced ? I told service that it was missing when I bought the car. Service told me Sale declined my claim. I'm told the cost would be $115.00 for that missing trim. I spent $17000+ to purchase this car from this dealer. They some how missed that trim when they went through service checking prior to selling the car . Being a reputable dealer in town, Chapman can't even stand up for their own screw up by replacing the missing part. That attitude speaks a lot for their reputation. I urge other buyers staying away from this dealer. I'll do my part to make sure none of people I know come close to this dealer. I will file a consumer complain to state of AZ to inform about Chapman practice in town. More

Great Service People are nice and know what they are doing. They tell you exactly what you need to know about your car. The important things that need to be taken People are nice and know what they are doing. They tell you exactly what you need to know about your car. The important things that need to be taken care of. There one closer to me but I prefer this one. More

Great buying experience My next purchase will be definitely be from Chapman Honda! The team was extremely knowledgeable the car was Exactly what I wanted, the price was right My next purchase will be definitely be from Chapman Honda! The team was extremely knowledgeable the car was Exactly what I wanted, the price was right and most importantly I trust them! I have recommended Chapman Honda to everyone I know! More

service dept I called Angel Gameros for a service appt . He was able to get my Honda CRV in the same day with no problem. He went over the inspection report and m I called Angel Gameros for a service appt . He was able to get my Honda CRV in the same day with no problem. He went over the inspection report and made me aware of upcoming service my vehicle will need. I drive my car out of town frequently and depend on Mr. Gameros knowledge in order to keep my vehicle in top shape. Angel Gameros is an asset to your company. More

Going Back to Chapman Honda for My Next Van Bought my Honda van two years ago - best car buying experience ever - great sales people - ask for Andrew - friendly, patient, well informed, no press Bought my Honda van two years ago - best car buying experience ever - great sales people - ask for Andrew - friendly, patient, well informed, no pressure. Took my van in for service (great service as always) and stopped to say howdy to Andrew who helped me look at options for buying and leasing. When it's time to buy/lease another van, I won't go anywhere else. More

Happy in Tucson Excellent experience Easy buying Excellent customer service Very fair listened to my needs and had the car ready for me do the transaction was f Excellent experience Easy buying Excellent customer service Very fair listened to my needs and had the car ready for me do the transaction was fast and smooth More