Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Chapman Ford Northeast Philadelphia
Philadelphia, PA
799 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 799 reviews
August 29, 2024
Very pleasant salesman,David Greenberg, he saved me a lot of money, and helped me to get a great car with a great price. of money, and helped me to get a great car with a great price. More
by Rubine
Employees Worked With
August 26, 2024
The dealership, and Johnel, went above and beyond to meet my daughter's needs and work out a deal that was affordable. my daughter's needs and work out a deal that was affordable. More
by harryc7170
Employees Worked With
August 22, 2024
The Chapman Ford dealership sucks. I brought my car in for service on August 14, and after keeping the car for a week while rental car expenses were ticking away, the car had to be tow I brought my car in for service on August 14, and after keeping the car for a week while rental car expenses were ticking away, the car had to be towed to a REAL repair shop. The service department just didn't want to work on the car, because a rodent got into the engine, which is becoming a more commonplace problem because companies like Ford are manufacturing wiring harnesses with SOY, which attracts vermin. If they didn't want to work on my car, they should have said so on DAY 1, so that I could have my car repaired and back to me sooner. My car is now at CALIBER, and they are a fine repair agency, recommended by my insurance company and me. Don't wait a week like I did for Chapman Ford to tell you they are not going to work on your car. They are a disgusting example of a NO SERVICE 'service' organization. More
by janet.stack
Employees Worked With
Dylan, Alyssa Did their best to communicate why no service was being performed on my car. Alyssa let me know that my insurance company would cover the rodent damage
August 20, 2024
They provided a very professional and personal experience throughout the entire process from start to finish throughout the entire process from start to finish More
by philipc123
August 16, 2024
Really great experience, very helpful and detailed during the whole process. Responsive and provided updates throughout the whole process. Responsive and provided updates throughout More
by bpsmith07
August 04, 2024
The show room is clean and spacious, all employees are polite and welcoming to everyone. polite and welcoming to everyone. More
by theresaot39
Employees Worked With
July 20, 2024
After seeing a vehicle that my husband wanted we went to this dealership not once, twice, three but four times without the vehicle my husband wanted and it wasn't because we didn't want the Lincoln Nautilus this dealership not once, twice, three but four times without the vehicle my husband wanted and it wasn't because we didn't want the Lincoln Nautilus or we didn't have the finances to buy the Lincoln Nautilus but simply because promises were made to us and the management team at Chapman Ford of Northeast on Roosevelt Blvd could not keep their promises..Who in their right mind would buy a almost $40k car with initials scratched into the vehicle. The disheartening part of the whole experience with this dealership was they promised they would call us when the vehicle was ready and to this date over 3wks later we haven't heard from anyone. Not sure if they took me for serious or not but either way it was their loss. More
by Shannel
July 19, 2024
Professional, helpful, friendly, caring! ! They do not make you feel like just another sale. They help you to make a purchase fit for your needs. ! They do not make you feel like just another sale. They help you to make a purchase fit for your needs. More
by tmacon27
Employees Worked With
July 14, 2024
I was supposed to pick up the car on July 6 Saturday. But because their accountant messed up the The withdrawal of the deposit for the car I could not pick up my car That day. It wasn’t until I got home, But because their accountant messed up the The withdrawal of the deposit for the car I could not pick up my car That day. It wasn’t until I got home, that I found his mistake. When I went back on Monday to pick up the car, I informed him of his mistake and he completely denied it. I even showed it to him in my account activities and he still completely denied that he done it. I don’t know if it was an accident or what happened but if you make a mistake, you should own up to what you do, Blake just did not seem to care. Seem to be a master of narcissism. More
by cousinvinnie132
July 13, 2024
Courtesy ,helpful, mindful of my time I appreciated Bob Brooks quick and concise work getting my new vehicle ready for me and helping me set up my Bluetooth Brooks quick and concise work getting my new vehicle ready for me and helping me set up my Bluetooth More
by Williamsdiane48
