Roy Fernandes

A very challenging situation. But Chapman Ford service helped me out!!! Roy and Alyssa were the best. But Chapman Ford service helped me out!!! Roy and Alyssa were the best. More

Report | Print

Advisor didn’t properly advise. Informed me that the app was inaccurate and instead of advising me to change the service to the necessary one, just allowed a $600 unnecessary servic Informed me that the app was inaccurate and instead of advising me to change the service to the necessary one, just allowed a $600 unnecessary service to be done. Technician rude and disrespectful. I declined a recommended service and mysteriously ended up with a bolt in my tire. When I drove off the lot I noticed it and returned immediately and was met with hostility and rude unnecessary comments as if I did something. Management Ray is amazing attempted to rectify the situation was empathetic however after experiencing the negative attitudes of the advisor and tech I’ll drive back to the ford dealer I got the car from. More

Report | Print

My truck had a few issues, and although it took longer than I thought to get the truck back, they more than made up for it by covering expenses, washing the car, filling it up with gas, and delivering it than I thought to get the truck back, they more than made up for it by covering expenses, washing the car, filling it up with gas, and delivering it to my house. The service issue, was more than made up for by the excellent customer service. More

Report | Print

My appointment was convenient And thorough thank you Christine. Will use your services again Thanks again Christine. Will use your services again Thanks again More

Report | Print

I like how tech send videos of everything there doing and let you know about any recalls on vehicle let you know about any recalls on vehicle More

Report | Print

These people try their best and work really hard to satisfy customers. I have no complaints. satisfy customers. I have no complaints. More

Report | Print

Great service quick and professional most importantly is that they are an honest dealer I highly recommend that they are an honest dealer I highly recommend More

Report | Print

Alyssa has great customer service. I recommend you see her as you pull in for service. She made me feel very comfortable, while waiting for my car to be service I recommend you see her as you pull in for service. She made me feel very comfortable, while waiting for my car to be service More

Report | Print

It’s been several years since I’ve been to Chapman's Ford dealer for service because I moved out of the city. But I recently had service done, and as always, no issues. It felt good to go back and see famili dealer for service because I moved out of the city. But I recently had service done, and as always, no issues. It felt good to go back and see familiar faces. They have serviced all my Fords since 04, 3 Explorers, and now my Escape. They are but a few minutes from my job. So I drop it off and pick t up after work. Thank you, and keep up the great work. More

Report | Print

Good service. Fair pricing. Excellent top notch mechanics. Love the car inspection video. Let's you see first hand what's good and what needs doing. Courteous chec Fair pricing. Excellent top notch mechanics. Love the car inspection video. Let's you see first hand what's good and what needs doing. Courteous check-out. More

Report | Print