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Chapman Ford Northeast Philadelphia
Philadelphia, PA
905 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 905 reviews
June 26, 2025
Brain was the coolest professional Sales associate I had , was extra helpful with all my questions and did not put any pressure on me as far as the sale.... Manager extra cool , honest and transparent as we , was extra helpful with all my questions and did not put any pressure on me as far as the sale.... Manager extra cool , honest and transparent as well.. Everyone made me feel welcomed and like family... Never felt pressured to make a buy and they went above and beyond to make everything fall in my budget... I purchased a 2021 Jeep Grand Cherokee L Altitude... Great deal and Im a life time customer More
by richard_brittact235
Verified Customer
June 26, 2025
The service representative was courteous and I like the video from the mechanic explaining everything. video from the mechanic explaining everything. More
by DRedd1028
June 26, 2025
My car was there all week and nothing was done. I tried to reschedule the following week and the next appointment was 2 weeks out. Shouldnt take nearly a month to get an update done I tried to reschedule the following week and the next appointment was 2 weeks out. Shouldnt take nearly a month to get an update done More
by hamader98
June 25, 2025
I found this dealership to be a very friendly and courteous dealership. The dealership was very timely as well. courteous dealership. The dealership was very timely as well. More
by TABGROUP
Employees Worked With
June 25, 2025
It was such a pleasure to work with Brian Brooks at Chapman ! Best customer service and prices in our area. Chapman ! Best customer service and prices in our area. More
by swaims313
June 24, 2025
Expensive cost and slow service. Expensive unjustified cost and very slow service. No more. The Ford Escape will serviced by AAA Willow Grove Car Care. Expensive unjustified cost and very slow service. No more. The Ford Escape will serviced by AAA Willow Grove Car Care. More
by JKolak59
June 24, 2025
The service is always top notch. The customer service is the best. I would definitely recommend them The customer service is the best. I would definitely recommend them More
by nikki.dyer
Employees Worked With
June 24, 2025
As usual service was done professionally with all bases being covered. Even took care of recalls. Had a small problem before I left but they paid immediate attention with concern and fixed minor problem, p being covered. Even took care of recalls. Had a small problem before I left but they paid immediate attention with concern and fixed minor problem, pleasure doing business at Chapman More
by terrynsam
June 24, 2025
Great service and was able to fulfill all my needs, to support me with getting a new car just simply great, support me with getting a new car just simply great, More
by babygry1215
June 24, 2025
Communication and service was great. I Airbus the level of courteous service from everyone i came into contact with. I Airbus the level of courteous service from everyone i came into contact with. More
by polimpo2195
