Chapman Ford Northeast Philadelphia

Keith was excellent in dealing with Got a good price on my trade in and used car as well. They worked with me on the price for both. Thank you Keith and Nunzio for making it a smooth tra Got a good price on my trade in and used car as well. They worked with me on the price for both. Thank you Keith and Nunzio for making it a smooth transition More

New water pump Brought my car in to get my water pump replaced. Not only did they make sure I had a rental to use to get to work Monday but the car was finished Mo Brought my car in to get my water pump replaced. Not only did they make sure I had a rental to use to get to work Monday but the car was finished Monday afternoon. 👍🏻 More

Clean and Lubricate Joints Received quality car service in a timely manner and at an affordable price. I arrived at 8 am and my car was repaired by noon. Received quality car service in a timely manner and at an affordable price. I arrived at 8 am and my car was repaired by noon. More

I needed to undergo a state inspection. I needed to have my state inspection. I believed that It would be a normal appointment. Although I needed new tires this time, it was a relativel I needed to have my state inspection. I believed that It would be a normal appointment. Although I needed new tires this time, it was a relatively easy process. More

Terrific, quick, and professional Brian was amazing. He found exactly what I was looking for and he was able to make the deal work for me. I was extremely happy how everything played o Brian was amazing. He found exactly what I was looking for and he was able to make the deal work for me. I was extremely happy how everything played out. He was efficient and professional. More

superb customer service all the way around my service was great and beyond expectation- the service was good and the crew was fast ans friendly they exceeded my expectations and they even went my service was great and beyond expectation- the service was good and the crew was fast ans friendly they exceeded my expectations and they even went a step further to ensure that all my needs were met. kudos to the entire crew More

Good, fast, and polite service. I called the service department after 2pm on a Saturday, they welcomed me in fixed my car and I was out of there by 4:00pm. Very friendly and professi I called the service department after 2pm on a Saturday, they welcomed me in fixed my car and I was out of there by 4:00pm. Very friendly and professional service. More

Customer service or lack thereof I was extremely displeased with how I was treated when I dropped off my vehicle and when it was picked up. The work that was done was fine but your cu I was extremely displeased with how I was treated when I dropped off my vehicle and when it was picked up. The work that was done was fine but your customer service out front is shameful. 6 people out front with large screens in front of them and no one - and I mean no one addresses you while you stand there. You are looked at then looked away. Upon picking up my vehicle the same thing happened while one person talked about Pep Boys and the other ate a sandwich. Even the cashier said my complaints were nothing new. I received a text from someone named Roy Fernandez asking me how was my service. I responded negatively and received no response back. I also called and left a message with my name on his voicemail today and as of yet have received no call. More