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Chapman Ford Northeast Philadelphia
Philadelphia, PA
821 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 821 reviews
December 23, 2019
Quick and efficient I had a recent recall service appointment for my 2006 Mustang. Service Department did an airbag replacement in 45 minutes and I was on my way. I had a recent recall service appointment for my 2006 Mustang. Service Department did an airbag replacement in 45 minutes and I was on my way. More
by taylorjj177
Verified Customer
December 16, 2019
Great service! I received a recall letter and was able to to schedule the appointment. It took longer then expected but we’ll worth it to know that my car won’t give I received a recall letter and was able to to schedule the appointment. It took longer then expected but we’ll worth it to know that my car won’t give me trouble for that part being changed. More
by amercado94
Employees Worked With
Julio
December 16, 2019
Backup camera Service was prompt and done in same day. Didn't expect to get the car back in less then 4 hours. Very professional workmanship done. Service was prompt and done in same day. Didn't expect to get the car back in less then 4 hours. Very professional workmanship done. More
by 1BIGEAGLESFAN
Employees Worked With
December 13, 2019
Oil change Bob was great! Very friendly! Kept me updated about my cars process when it was getting the works. He reviewed everything with me after. Good service! Bob was great! Very friendly! Kept me updated about my cars process when it was getting the works. He reviewed everything with me after. Good service! More
by Kwright
Employees Worked With
December 13, 2019
great service car was in and out in a very reasonable time - both inspections and an oil change - car good for another year and im a happy driver - RBD car was in and out in a very reasonable time - both inspections and an oil change - car good for another year and im a happy driver - RBD More
by DUFF6551
December 13, 2019
Same old same old. First. The only reason I came back to Chapman was because I was promised a free oil change due to last year's disasterous service I received. I came t First. The only reason I came back to Chapman was because I was promised a free oil change due to last year's disasterous service I received. I came to find out I was entitled to a free service anyway. Secondly, I was told the service would take 4 - 5 hours. So I dropped the car off the day before the service was scheduled. Long story short ; despite dropping it off early, the car wasn't ready until the day after. Unbelievable. Lastly, when I came to pick up the car, myself and another customer are left standing in the middle of the service center as if we're waiting to get into the theater. Only after I approached one of the " Customer Service Reps" did we get service. Although I'm looking to buy a new car next year it won't be from Chapman. I don't care if Chapman is selling the car for less. I'd rather just pay more. More
by francisxxv
Employees Worked With
Unfortunately I deleted the text messages I received.
December 13, 2019
Repaired what was needed Prompt service, work I requested was completed in a timely manner. I felt both me and my car was treated with respect. And was charged a fair rate Prompt service, work I requested was completed in a timely manner. I felt both me and my car was treated with respect. And was charged a fair rate for the service required. More
by bakman48
Employees Worked With
December 11, 2019
Excellent Service I was very pleased with the service for my 2008 Mercury Milan and know that I can rely on Chapman to keep my car running for another 100,000 miles.... I was very pleased with the service for my 2008 Mercury Milan and know that I can rely on Chapman to keep my car running for another 100,000 miles..... More
by mfelver
December 10, 2019
Recall Visit. Came in for a recall and everything was taken care of. Service was fast and efficient. All of my questions or concerns were answered. Thank you. Came in for a recall and everything was taken care of. Service was fast and efficient. All of my questions or concerns were answered. Thank you. More
by azua1991
Employees Worked With
Tom McGregor
December 10, 2019
Enjoyable and easy I recently leased my 4th vehicle through Ford and have had a wonderful experience each time with returning and Picking out a new lease. My sales repre I recently leased my 4th vehicle through Ford and have had a wonderful experience each time with returning and Picking out a new lease. My sales representative was great and made the process super easy. More
by katarinacruz
