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Chapman Ford Northeast Philadelphia
Philadelphia, PA
822 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 822 reviews
January 14, 2020
Great Job Took care of the recalls on my Ford Explorer, My truck is running and looking great (fixed the door panels). I was happy with the service and work. Took care of the recalls on my Ford Explorer, My truck is running and looking great (fixed the door panels). I was happy with the service and work. More
by MMOSER3163
Verified Customer
January 14, 2020
Sales Staff excellent The sales staff was excellent. The showroom/offices clean and neat. Salesman was extremely helpful and informative. He knew how to do his job well. The sales staff was excellent. The showroom/offices clean and neat. Salesman was extremely helpful and informative. He knew how to do his job well. My only gripe is that the finance department is understaffed. I know everyone is in a hurray but we waited for ever while the office door was closed. Fortunately a second finance person came in and we were out in minutes. I would recommend Chapman to my friends based on the sales people and very competitive pricing. Don Biddle was very patient as I was in such a rush to return to work, he is a great salesman, you are lucky to have him! Thank you, Kathy Price More
by kathy33
January 13, 2020
Made appointment easily and dropped off the night before for service. Had inspection done with no issues. We only take our explorer to Chapman for service for service. Had inspection done with no issues. We only take our explorer to Chapman for service More
by MCG415
January 13, 2020
Awesome Experience as usual Jim and Kirstie made the purchase very simple. Its always a pleasure working with them. Thank You! The review needs to be 25 words long! Have a great Jim and Kirstie made the purchase very simple. Its always a pleasure working with them. Thank You! The review needs to be 25 words long! Have a great day! More
by john.cichon
Employees Worked With
Other Employees :
Kirstie Maier (Jim would be lost without her, haha)
January 13, 2020
Service Bob was very helpful and friendly. Very detailed and explained what was going to be done. thank you for all your help. Thanks for your service. Bob was very helpful and friendly. Very detailed and explained what was going to be done. thank you for all your help. Thanks for your service. More
by milagros_torres
Employees Worked With
January 12, 2020
The wait time for a inspection was totally too long due to a staff meeting called doing business hours. My car was completed and I wasn't aware of it to a staff meeting called doing business hours. My car was completed and I wasn't aware of it More
by DOROTHYC529
Employees Worked With
Julio
January 11, 2020
Great Service I have been a customer of this dealership for over 30 years1 They have always been a pleasure to deal with, and have great people in their service dep I have been a customer of this dealership for over 30 years1 They have always been a pleasure to deal with, and have great people in their service department.. More
by Esemjay
Employees Worked With
January 09, 2020
Service the service manager told me I was several months early for my oil change. told me I should come back in June for inspection and oil change. Happy w the service manager told me I was several months early for my oil change. told me I should come back in June for inspection and oil change. Happy with his honesty. More
by rsimons391
Employees Worked With
not sure of the service individual
January 09, 2020
Excellent service by the sales management, understanding my needs and trying very hard to make the process of the sales going the rite way .thanks my needs and trying very hard to make the process of the sales going the rite way .thanks More
by Jamil
Employees Worked With
Other Employees :
Raleigh, great sales manager ., Nunzio Interra
January 08, 2020
Very long wait time with no updates on what was going on with my car. Also hard to get in contact with them. Making a appointment was pointless to me with my car. Also hard to get in contact with them. Making a appointment was pointless to me More
by JDAVENP88
Employees Worked With
Christine
