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Chapman Ford Northeast Philadelphia
Philadelphia, PA
766 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 766 reviews
November 19, 2019
Great service center but they dropped the ball . Kept trying to figure out why my bills were so high when I had a brand new Volkswagen 2018 vehicle with an extended warranty. Had been coming to the . Kept trying to figure out why my bills were so high when I had a brand new Volkswagen 2018 vehicle with an extended warranty. Had been coming to the dealership since 2018 when I purchased my vehicle paying hundreds of dollars at a time for maintenance and service only to find out this week that the gentleman who was the representative completely missed and dropped the ball by overcharging me for over a year. Now I’m waiting for someone to return my call so let me know when I’m getting my money back for all the services that I paid out-of-pocket for that were kids that were covered under my warranty. Also found out the gentleman that did service me for the past year has been terminated… But how does that help me at this point. The new female tech and her associates found the arrow and I appreciate them for that but it should’ve never happened in the first place. Again still waiting for some kind of communication back they were supposed to be calling me back today we will see what happens. More
by blueharts05
Verified CustomerEmployees Worked With
Jim, Ashley Miller
November 14, 2019
The Works Called yesterday around 1:15 got a 2:30 appointment and was out by 3:30. Oil Change, tire rotation, check fluids. Very pleased with the service. Called yesterday around 1:15 got a 2:30 appointment and was out by 3:30. Oil Change, tire rotation, check fluids. Very pleased with the service. More
by RMAENV
Employees Worked With
Thomas Mcgregor, Larry Short
November 13, 2019
Service with a smile Very friendly and pleasant experience. Kept me in the loop at all times. Went the extra mile. Brought my Lexus in for an inspection same day same exce Very friendly and pleasant experience. Kept me in the loop at all times. Went the extra mile. Brought my Lexus in for an inspection same day same excellent service More
by mtpateras91
Employees Worked With
November 12, 2019
Took great care of my car. Staff were friendly from the moment I arrived. Christine, my service rep, was courteous and knowledgeable and made sure my bill was accurate. Recall Staff were friendly from the moment I arrived. Christine, my service rep, was courteous and knowledgeable and made sure my bill was accurate. Recall service was performed and oil was changed. More
by CAROM62
Employees Worked With
Christine
November 10, 2019
Took Three Months to fix Car Took are EOS into the agency to repair trunk latch. There was a total lack of communication as to status of our repair, When we attempted to get statu Took are EOS into the agency to repair trunk latch. There was a total lack of communication as to status of our repair, When we attempted to get status to say we were treated poorly is an understatement. Finally after escalating the issue to the General Manager and Volkswagen Customer Service and several time we were told the repair was complete it was finally completed. The Service Department representative was either not available or did not care. In addition when I originally complained to the sales department I felt threatened. More
by MARKBKELLER
Employees Worked With
These are not the people.
November 06, 2019
Fast, Easy, and i love the new truck! The sales team was quick, efficient, and understood exactly what I was looking for. Couldn't expect any more from the Chapman Team! Great Job!!!! The sales team was quick, efficient, and understood exactly what I was looking for. Couldn't expect any more from the Chapman Team! Great Job!!!! More
by croth2
Employees Worked With
Other Employees :
Keith Kassner, Jim Casey
November 06, 2019
Thanks Bob & Raliegh Leased in 2016 then came back & leased again, Explorer the 1st time & now an Atlas. My reason to return to lease again was that Bob Kozub took such gr Leased in 2016 then came back & leased again, Explorer the 1st time & now an Atlas. My reason to return to lease again was that Bob Kozub took such great care of me the 1st time & again the 2nd time. Bob is friendly, honest & patient, he is an asset to your team! I also would like to mention Raliegh who was a great help. Thanks Bob & Raliegh, see you in 3 years. More
by dianaincisle
November 05, 2019
The processes of purchasing a car was made so easy. We have purchased other cars in the past but by far this was the most enjoyable experience we have ever had. We would definitely buy another car from We have purchased other cars in the past but by far this was the most enjoyable experience we have ever had. We would definitely buy another car from Chapman Ford. More
by jdavi0
November 04, 2019
fix a intermitant problem I had a banging sound coming from the front of my car. I came in to see if I could set up an appointment to have it checked out. The appointment was I had a banging sound coming from the front of my car. I came in to see if I could set up an appointment to have it checked out. The appointment was for the next morning at 8:30. The problem was located, fixed and completed in about 2 hours. Thanks once again. I couldn't have asked for better service from your dealership. More
by SHELLYGILDAVIS1942
Employees Worked With
Joseph xxxxxxx
October 31, 2019
It took 3 visits and the wheels still did not get rotated. Customer service is horrible and no attention to details by the service staff at all. Requested to have the tires rotated twice and it still was not d Customer service is horrible and no attention to details by the service staff at all. Requested to have the tires rotated twice and it still was not done. Parts that were supposed to be ordered and done in one week, took 3 weeks. Very disappointed. More
by andrey1
Employees Worked With
I don't know the names
