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Chapman Ford Northeast Philadelphia
Philadelphia, PA
766 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 766 reviews
January 11, 2020
Great Service I have been a customer of this dealership for over 30 years1 They have always been a pleasure to deal with, and have great people in their service dep I have been a customer of this dealership for over 30 years1 They have always been a pleasure to deal with, and have great people in their service department.. More
by Esemjay
Verified CustomerEmployees Worked With
January 09, 2020
Service the service manager told me I was several months early for my oil change. told me I should come back in June for inspection and oil change. Happy w the service manager told me I was several months early for my oil change. told me I should come back in June for inspection and oil change. Happy with his honesty. More
by rsimons391
Employees Worked With
not sure of the service individual
January 09, 2020
Excellent service by the sales management, understanding my needs and trying very hard to make the process of the sales going the rite way .thanks my needs and trying very hard to make the process of the sales going the rite way .thanks More
by Jamil
Employees Worked With
Other Employees :
Raleigh, great sales manager ., Nunzio Interra
January 08, 2020
Very long wait time with no updates on what was going on with my car. Also hard to get in contact with them. Making a appointment was pointless to me with my car. Also hard to get in contact with them. Making a appointment was pointless to me More
by JDAVENP88
Employees Worked With
Christine
January 03, 2020
Check up oil change The service advisor, went out of his way to help the other customers waiting for service he was quick to step up and help out when the line for servic The service advisor, went out of his way to help the other customers waiting for service he was quick to step up and help out when the line for service was long and the patient short. More
by lovejg77
December 31, 2019
2020 explorer. Really like the 2020 explorer. Salesman was friendly and professional same with the finance manager. I wasn’t aware of the incentives on the explorer Really like the 2020 explorer. Salesman was friendly and professional same with the finance manager. I wasn’t aware of the incentives on the explorer they were prey good. More
by gmalone51
December 30, 2019
5 star service The service team at Chapman Ford are a pleasure to deal with, great communication and I much appreciate the text reminders for the next visits - took The service team at Chapman Ford are a pleasure to deal with, great communication and I much appreciate the text reminders for the next visits - took care of my service concerns. More
by vc421
Employees Worked With
Thomas (service advisor)
December 27, 2019
Unreliable Appointments I made an appointment two weeks ago for a safety recall. They said to leave vehicle at dealer and they would need it all day. I followed up on text ma I made an appointment two weeks ago for a safety recall. They said to leave vehicle at dealer and they would need it all day. I followed up on text massages and confirmations before day of repair. I left my vehicle at dealer at 10:20 (appointment was for 10:30). I get a call at the end of the day advising they “couldn’t get to it today.” This is absolutely unacceptable. Now, I am driving around in a vehicle with a safety recall open and short a day of work because of them. More
by WAKINGLIGHT90
Employees Worked With
December 24, 2019
The salesman, Brian, was pleasant, knowledgeable, and friend I received all the information I needed to make a good choice and the atmosphere was friendly and supportive. It was a very good experience. I received all the information I needed to make a good choice and the atmosphere was friendly and supportive. It was a very good experience. More
by rmmc1022
December 24, 2019
Tired of the Service Writer All this guy wants to do is spend my money for me. Was recommended to me I needed 4 tires when in fact my tires don't have 15,000 miles on them. La All this guy wants to do is spend my money for me. Was recommended to me I needed 4 tires when in fact my tires don't have 15,000 miles on them. Last time he told me my brakes and rotors were no good yet when I went for an inspection elsewhere they had NO PROBLEM with my vehicle. Yesterday all I wanted was an oil change its listed on the board for 29.95, he told me the tire rotation was included yet i spent 60+ dollars. But he did do a recall for me that was needed. I say I wouldn't recommend only because of this service advisor More
by chuck13g
Employees Worked With
Tom (Service Writer)
