Chapman Ford Northeast Philadelphia
Philadelphia, PA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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My family and I have been buying Ford products for years. It is always a pleasure to deal with Brian Brooks. He is so knowledgeable on every aspect of the cars. Is fun to hear him talk about other vehicles i It is always a pleasure to deal with Brian Brooks. He is so knowledgeable on every aspect of the cars. Is fun to hear him talk about other vehicles in the show room while we wait for the other staff members to do their thing. Thanks for another great (and fun) experience buying a new car :) Nancy Sharp More
I went to Chapman Volkswagen In northeast for my car service. Robert also known as bob was my advertiser. He completely helped me with all the needs of my car. Great person to communicate with your veh service. Robert also known as bob was my advertiser. He completely helped me with all the needs of my car. Great person to communicate with your vehicle. I say if you are on your way to Chapman in northeast, Robert is Definitely the go to for it. More
Easy transaction Larry Short is the reason i come back to Chapman whenever i need a new vehicle. No pressure, very knowledgeable, and the best price around. Thanks for Larry Short is the reason i come back to Chapman whenever i need a new vehicle. No pressure, very knowledgeable, and the best price around. Thanks for making it easy!! More
Great customer service! No pressure. Everyone worked with us to make us feel comfortable with the price and the product we bought. Gave us proper time to show features, us to make us feel comfortable with the price and the product we bought. Gave us proper time to show features, More
Delay in returning car after repair I brought my 2007 Ford Explorer for an oil change on 2/10/20 at 8:00am. Approximately an hour later my Service Manager discussed problems that were f I brought my 2007 Ford Explorer for an oil change on 2/10/20 at 8:00am. Approximately an hour later my Service Manager discussed problems that were found with the car i.e. oil & filter change, rotate tires, front brake pads and rotors, replaced right front axle shaft,4 wheel alignment. I agreed to the repairs. Just before 12:00pm the Service Manager said I would have the car back in a few minutes and I could pay for it now. I paid the charges and as I started to exit the building I saw my car pulling up. However, instead of stopping they continued around the side of the building. I assumed they would be right back. At 12:30 pm I actually walked around the side of the building to see if I could locate my car, which I didn't. My Service Manager had gone to lunch so I checked with the cashier as they sometimes have the car keys. The cashier asked a fellow employee to try and locate my car. As I was waiting I explained that I had seen my car pull up a half hour ago, but they did not stop. Another employee nearby said "they are probably running out the labor cost". What does that mean? I got my car back at 12:45pm. I am not complaining about the wait time prior to 12:00pm, but I do question the 45 minute wait after paying my bill seeing my car drive by.. More
I took my car to the service department for a recall. Julio was great and made the process so easy! And the Lyft service was so convenient. Thanks! Julio was great and made the process so easy! And the Lyft service was so convenient. Thanks! More
Not my favorite car dealer any longer Customer service has gone down thru the last few years .treated poorly by one service manager there who accused me of not having an appointment when Customer service has gone down thru the last few years .treated poorly by one service manager there who accused me of not having an appointment when I arrived .. I did call nd set up the appointment , but Tom was rude and said I was not listed for an appointment . I did deal with Bruce in service and he was very nice . More
Was very happy with the customer service I received when buying a new truck. Don made the process as smooth as possible and easy to work with on making the final deal. buying a new truck. Don made the process as smooth as possible and easy to work with on making the final deal. More
Quick and painless I was already scheduled to come in and I was in and out in just over an hour. Logan helped me and was patient with me when I had to call my dad for in I was already scheduled to come in and I was in and out in just over an hour. Logan helped me and was patient with me when I had to call my dad for insurance information. He was also very nice and helpful. More
Went into service my F59 strip chassis commercial truck and service was exceptional, hassle free, and no hidden fees, highly recommend this dealership to Friends and family and service was exceptional, hassle free, and no hidden fees, highly recommend this dealership to Friends and family More