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Chapman Ford Northeast Philadelphia

Philadelphia, PA

4.7
766 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
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9371 Roosevelt Blvd

Philadelphia, PA

19114

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Showing 766 reviews

February 21, 2020

My family and I have been buying Ford products for years. It is always a pleasure to deal with Brian Brooks. He is so knowledgeable on every aspect of the cars. Is fun to hear him talk about other vehicles i More

by nls902
Recommend Dealer
Yes
Employees Worked With
Blake Rosenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2020 -

Chapman Ford Northeast Philadelphia responded

We're thrilled to hear you enjoyed your experience with Brian here at Chapman! Customer Service is a high priority for us and we love to hear when we are able to deliver.

February 19, 2020

I went to Chapman Volkswagen In northeast for my car service. Robert also known as bob was my advertiser. He completely helped me with all the needs of my car. Great person to communicate with your veh More

by yarrixa
Recommend Dealer
Yes
Employees Worked With
Brian Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2020 -

Chapman Ford Northeast Philadelphia responded

Thank you for sharing this wonderful review! Bob is a tremendous guy to have on our team. It’s all about team work! Glad you felt like family, it’s crucial that our clients feel at home while at our dealership. We hope you enjoy your vehicle and look forward to doing business with you again!

February 17, 2020

Easy transaction Larry Short is the reason i come back to Chapman whenever i need a new vehicle. No pressure, very knowledgeable, and the best price around. Thanks for More

by EricJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Short
Feb 17, 2020 -

Chapman Ford Northeast Philadelphia responded

We're thrilled to hear you enjoyed your experience with Larry here at Chapman! Customer Service is a high priority for us and we love to hear when we are able to deliver.

February 15, 2020

Great customer service! No pressure. Everyone worked with us to make us feel comfortable with the price and the product we bought. Gave us proper time to show features, More

by rphat2
Recommend Dealer
Yes
Employees Worked With
Hank Biaesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2020 -

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

February 13, 2020

Delay in returning car after repair I brought my 2007 Ford Explorer for an oil change on 2/10/20 at 8:00am. Approximately an hour later my Service Manager discussed problems that were f More

by Jane
Recommend Dealer
Yes
Employees Worked With
My Service Manager, Tom MacGregor and the cashier.
February 13, 2020

I took my car to the service department for a recall. Julio was great and made the process so easy! And the Lyft service was so convenient. Thanks! More

by dschulle13
Recommend Dealer
Yes
Employees Worked With
Julio
Feb 13, 2020 -

Chapman Ford Northeast Philadelphia responded

Thank you for your kind words! Julio will be happy to hear you appreciated his efforts. We hope to see you again soon.

February 12, 2020

Not my favorite car dealer any longer Customer service has gone down thru the last few years .treated poorly by one service manager there who accused me of not having an appointment when More

by Lrp1111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bruce in service was very nice to me. He was helpful and made my last visit go better then the other visit.
Feb 12, 2020 -

Chapman Ford Northeast Philadelphia responded

Hi, we would like to speak further with you regarding your experience. Please e-mail us at social@chapmanautogroup.com with your information so we can reach out.

February 12, 2020

Was very happy with the customer service I received when buying a new truck. Don made the process as smooth as possible and easy to work with on making the final deal. More

by jgriff
Recommend Dealer
Yes
Employees Worked With
Blake Rosenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Biddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2020 -

Chapman Ford Northeast Philadelphia responded

Thank you so much for your kind words, and congratulations on the purchase of your new vehicle! We are happy to hear Don provided you with the friendly and informative car-buying experience we pride ourselves on delivering, and we hope to see you again for all your vehicle's routine maintenance.

February 11, 2020

Quick and painless I was already scheduled to come in and I was in and out in just over an hour. Logan helped me and was patient with me when I had to call my dad for in More

by zachary.goyda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Logan
Feb 11, 2020 -

Chapman Ford Northeast Philadelphia responded

We're thrilled to hear you enjoyed your experience with Logan here at Chapman! Customer Service is a high priority for us and we love to hear when we are able to deliver.

February 11, 2020

Went into service my F59 strip chassis commercial truck and service was exceptional, hassle free, and no hidden fees, highly recommend this dealership to Friends and family More

by neftalicurbelo
Recommend Dealer
Yes
Employees Worked With
Julio,Tom
Feb 11, 2020 -

Chapman Ford Northeast Philadelphia responded

We're thrilled to hear you enjoyed your experience with us here at Chapman! Customer Service is a high priority for us and we love to hear when we are able to deliver.

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