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Chapman Ford Northeast Philadelphia
Philadelphia, PA
766 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 766 reviews
March 11, 2020
no call backs worst service kept car for two days no call back had to take it to another dealer sorry i bought this car here never return phonr calls worst service kept car for two days no call back had to take it to another dealer sorry i bought this car here never return phonr calls More
by stones3728
Verified CustomerEmployees Worked With
tom mcgreger
March 11, 2020
Very polite, quick Service car was clean and in great shape when I picked it up. I will continue to service my car here and refer people to Mike Moyer when they are looking to buy. 5stars shape when I picked it up. I will continue to service my car here and refer people to Mike Moyer when they are looking to buy. 5stars More
by jlavelle72
March 10, 2020
Great service great service writers and Steve Kelly is a excellent mechanic will always have my service work done at this shop thanks for a great job excellent mechanic will always have my service work done at this shop thanks for a great job More
by IOOF306
March 09, 2020
The service I receive at Chapman is always great! Most recently I had my back up camera replaced. Luckily I have an incredible extended warranty from when I bought my used Edge and it was fully covered. recently I had my back up camera replaced. Luckily I have an incredible extended warranty from when I bought my used Edge and it was fully covered. More
by mendysremax
Employees Worked With
Christine, Tom, and Julio are always great.
March 09, 2020
Very efficient oil change service My oil change service last week was very fast. Bob recommended the 5,000 mile service and is was completed in less than an hour Bob made additiona My oil change service last week was very fast. Bob recommended the 5,000 mile service and is was completed in less than an hour Bob made additional recommendations for my next visit on two matters which could be deferred More
by George C.
Employees Worked With
March 06, 2020
Great Experience I had a great experience at Chapman Ford when working with them to lease my 2020 Ford Explorer. Jim Stevenson and his team helped me to pick out the p I had a great experience at Chapman Ford when working with them to lease my 2020 Ford Explorer. Jim Stevenson and his team helped me to pick out the perfect vehicle for my family. I had spent the prior few weeks speaking with different dealers about different vehicles/deals and none of them came even close to the experience I had at Chapman. They were also very fair with the offer they gave me on my trade-in. I would recommend them to anyone. More
by Matt Pron
Employees Worked With
March 05, 2020
Good customer service My service rep (Logan) was very polite and made sure that I was comfortable while I was waiting for my car. I did have to wait about 2 hours for an o My service rep (Logan) was very polite and made sure that I was comfortable while I was waiting for my car. I did have to wait about 2 hours for an oil change but the time went pretty fast. More
by sheilas9
Employees Worked With
March 05, 2020
Don Biddle went out of his normal duties to ensure satisfaction of my used car. Very happy with my purchase from Chapman Ford. Thanks Again. satisfaction of my used car. Very happy with my purchase from Chapman Ford. Thanks Again. More
by dse62
Employees Worked With
March 04, 2020
Brian took time to talk about the different options on both cars and never made me feel rushed. Thank you for the outstanding customer service! both cars and never made me feel rushed. Thank you for the outstanding customer service! More
by anteen928
March 02, 2020
Outstanding Very good experience this time cmpared to last year. It appears you have made some changes there and hopefully iit will continue. Thank you Much Very good experience this time cmpared to last year. It appears you have made some changes there and hopefully iit will continue. Thank you Much More
by NAy.THOMAS14
Employees Worked With
Young Lady in Service forgot her name
