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Chapman Ford Northeast Philadelphia
Philadelphia, PA
766 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 766 reviews
March 31, 2020
Completed on time despite the pandemic Work completed on time and on budget. Plus, I was able to return my loaner to Hertz before they shut the office down for the duration. SO glad body sh Work completed on time and on budget. Plus, I was able to return my loaner to Hertz before they shut the office down for the duration. SO glad body shops are still considered essential. More
by jegerhard1953
Verified CustomerEmployees Worked With
John from Body Shop and the woman working the other desk (sorry, I was under stress when I came in).
March 31, 2020
very professional and show great customer always friendly make you feel like a valued customer , lines of communication is always clear and polite the work done is always perfect, work is neve always friendly make you feel like a valued customer , lines of communication is always clear and polite the work done is always perfect, work is never second guess More
by ROCKSOLDIER1961
Employees Worked With
Other Employees :
Larry Short
March 30, 2020
They always do a great job. Even in this trying times with COVID 19. They were very organized. They kept their employees safe and us. with COVID 19. They were very organized. They kept their employees safe and us. More
by gmpritti
Employees Worked With
March 30, 2020
Nice fast work I came there because of some recalls on my Ford Fusion and they did a great job. Everything was done fast and professional.Thank you for everything! I came there because of some recalls on my Ford Fusion and they did a great job. Everything was done fast and professional.Thank you for everything! More
by VITDUBROU
Employees Worked With
March 27, 2020
Great service for the 10 years I have been coming there. Will continue to do so. Reasonable prices and communication is great. Friendly and responsive to me needs. Will continue to do so. Reasonable prices and communication is great. Friendly and responsive to me needs. More
by QMSGT28PA
March 26, 2020
Very pleased with the service and price. Courteous help and very careful with the current situation. Will return again for future work and possible sale and very careful with the current situation. Will return again for future work and possible sale More
by pinky25b
Employees Worked With
Christine
March 26, 2020
Very Good Logan in Service was the best. I have always went to Chapman for service and will continue to do so for all my service needs. Logan in Service was the best. I have always went to Chapman for service and will continue to do so for all my service needs. More
by klr6313
Employees Worked With
Logan in the Service department
March 25, 2020
My truck was there a month and half for a torque converter My worst experience ever with Chapman,they gave me the truck back with a check engine light for an O2 sensor and said they will order it its been over My worst experience ever with Chapman,they gave me the truck back with a check engine light for an O2 sensor and said they will order it its been over a month an still nothing! only lies More
by venice.sk
March 25, 2020
After having an issues with my truck and service, the service manager Roy, was extremely helpful in rectifying the situation and fixed the problem. I would highly reccomend, the service I received after service manager Roy, was extremely helpful in rectifying the situation and fixed the problem. I would highly reccomend, the service I received after dealing with the service manager. More
by jjm5539
Employees Worked With
