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Chapman Ford Northeast Philadelphia
Philadelphia, PA
766 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 766 reviews
May 01, 2020
Chapman Ford is the best!! Always great service when needed and when buying a new car !! Will always use Chapman Ford ! ! Thank you !! You guys rock!! needed and when buying a new car !! Will always use Chapman Ford ! ! Thank you !! You guys rock!! More
by Weissingert
Verified Customer
April 24, 2020
Service writer was very professional, prior to appointment I was promised a loaner, at time of vehicle drop off was told they no longer have loaners, not good. Was told my extended warranty that I appointment I was promised a loaner, at time of vehicle drop off was told they no longer have loaners, not good. Was told my extended warranty that I paid $2500.00 for that my salesman said covered everything did not, had a water leak from rear side window which I had to pay $150.00 to have repaired. Also had a noise when cold which lasted a minute then when away, service said it was coming from behind the dash, noise still there, paided $100.00 deductible for nothing, will not be going back to ford for my next vehicle. Also was told that I needed a serpentine belt which had just been replaced. More
by DENNIS.SROCZYK
Employees Worked With
Christine
April 20, 2020
Bob Keisler was very helpful which was greatly appreciated. It was a very good experience, I was picked up at dealership & taken to my location, as soon as my car was ready, My ride was there within 10 minutes. It was a very good experience, I was picked up at dealership & taken to my location, as soon as my car was ready, My ride was there within 10 minutes.. More
by joan.freed
Employees Worked With
April 15, 2020
We have purchased our vehicles, had our vehicles serviced, and had our vehicles at the body shop of Chapman Ford in Philadelphia and have always been extremely satisfied with their service. We high serviced, and had our vehicles at the body shop of Chapman Ford in Philadelphia and have always been extremely satisfied with their service. We highly recommend Chapman Ford in Philadelphia to family and friends. More
by lmhernandez310
Employees Worked With
Other Employees :
John Shuttleworth, five stars, Logan Williams
April 15, 2020
The whole service team is great. Much Kudos to keeping it going during the pandemic! Thank you again for getting it done quickly and efficiently. going during the pandemic! Thank you again for getting it done quickly and efficiently. More
by mmartin2093
Employees Worked With
Other Employees :
Michael Barker, Thomas McGregor, Logan Williams
April 10, 2020
fast service , BOB KIESLER was polite , and worked with me for my inspection and oil change . he made sure every thing was ok . and , called me at home . BOB KIESLER was polite , and worked with me for my inspection and oil change . he made sure every thing was ok . and , called me at home . More
by GROUNDHOG243
Employees Worked With
April 09, 2020
Chapman's service Dept. were very prompt, professional, competent, courteous and took care of everything. They took me in for am oil change very timely. competent, courteous and took care of everything. They took me in for am oil change very timely. More
by BLESSED.LINDA77
April 09, 2020
Friendly and helpful. Answer all my questions. Made sure to keep me up to date on the status of my vehicle service. I would recommend friends to have their cars serviced at Chapman. to keep me up to date on the status of my vehicle service. I would recommend friends to have their cars serviced at Chapman. More
by angelakeisler
Employees Worked With
April 09, 2020
They took my truck at the allotted time They kept me informed about the status of my truck. The prices were reasonable My truck was done on the same day informed about the status of my truck. The prices were reasonable My truck was done on the same day More
by licha_1961
Employees Worked With
Tom
