Chapman Ford Northeast Philadelphia

No dealer could beat their pricing on my Ford Maverick. Communication throughout my year-long ordering process could have been better. Coordinating out of town vehicle delivery was subpar. Finally, once at Communication throughout my year-long ordering process could have been better. Coordinating out of town vehicle delivery was subpar. Finally, once at the dealership. (Would have been great to get a courtesy pick-up from the airport after flying in to Philly from NC).the outstanding customer service from Don Biddle was immeasurable. More

Excellent work, trustworthy and explained everything I needed completed in terms I could understand. Definitely recommend!!!!!! Will be returning for an inspection and oil change soon. Had terrible experi needed completed in terms I could understand. Definitely recommend!!!!!! Will be returning for an inspection and oil change soon. Had terrible experiences with other shops and the little bit of extra cost is well worth the assurance that the work will be completed accurately. All the employees I dealt with were exceptional. More

The service center experience was horrible today. Been here since 8:30 for inspection still here. No updates and Christine who is at the front desk is getting annoyed that I am asking how much longer Been here since 8:30 for inspection still here. No updates and Christine who is at the front desk is getting annoyed that I am asking how much longer. Once I go to ask how long for the second time. The person working on my car is there say I need a bulb and wipers. He apologize for the long wait and say he will be getting my car right out. 30 minutes later I go back up to the desk to ask Christen can I speak with a manager. The manger comes out and says your the one that needs the bulb to pass inspection. He said they just handed me the bulb. I say that’s funny the guy that’s working on my car said he was placing the bulb in the car 30 minutes ago. Her I am sitting her now 12pm an counting still no car. Horrible service.😡next time Kennedy Ford or even PeP Boys would a been quicker. You live and learn.and they get mad at you for asking questions about how long will the wait be. More

Excellent buying experience from out of state (MD). Joseph (internet sales) and Johnel, were both customer service orientated, friendly, professional and most importantly honest. I'd even make the trek Joseph (internet sales) and Johnel, were both customer service orientated, friendly, professional and most importantly honest. I'd even make the trek back, to Chapman Ford NE Philly to buy again. Many thanks you all have some SUPERSTARS at this dealer! More

Chapman ford was easy to deal with during the buying process. The entire sales team was accommodating and the selection of vehicles was great. They listened to what I wanted in a vehicle and found me th process. The entire sales team was accommodating and the selection of vehicles was great. They listened to what I wanted in a vehicle and found me the perfect match. Overall a great buying experience! More

Thank-you Kyra Davis for helping me with my Ford service today! Quick, kind, and to the point! I recommend anyone needing service done to ask for Kyra! today! Quick, kind, and to the point! I recommend anyone needing service done to ask for Kyra! More

I just want to give Don Biddle a big thank you for helping and getting everything done I love my Ford I'm thankful there are people who go the extra to help get a customer for life thank you Don Merry helping and getting everything done I love my Ford I'm thankful there are people who go the extra to help get a customer for life thank you Don Merry Christmas and once again thank you. More

Custom ordered my 2022 Ford Bronco with David Greenberg at Chapman Ford. After a long 13 month wait David called with the good news that my Bronco had arrived. David was knowledgeable, friendly, and very s at Chapman Ford. After a long 13 month wait David called with the good news that my Bronco had arrived. David was knowledgeable, friendly, and very straight forward. I couldn’t have asked for a better car buying experience and would highly recommend asking for David at Chapman Ford on the Boulevard when buying your next vehicle! More

I have had 2 of my vehicles serviced at Chapman multiple times and the staff are always friendly, they are very attentive and take time to answer any questions I have. I would definitely recommend them. times and the staff are always friendly, they are very attentive and take time to answer any questions I have. I would definitely recommend them. More

Took the kid to get their first car. Don B was such a great salesman very patient and relaxed. Made their experience so great! kids anxiety was off the charts but Don and rest of the cre Don B was such a great salesman very patient and relaxed. Made their experience so great! kids anxiety was off the charts but Don and rest of the crew made it a fun experience. So much so I bought a new car too !! Even tho this place was out of way living an hour away, I’ll definitely recommend and look forward to continue coming there in the future!! More