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Chapman BMW On Camelback
Phoenix, AZ
1,374 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,374 Reviews of Chapman BMW On Camelback
October 27, 2021
I came in to purchase a vehicle on October 16th, 2021. I already had my financing lined up, so the transaction was being treated as cash. The dealership agreed to match the trade-in offer made by another de already had my financing lined up, so the transaction was being treated as cash. The dealership agreed to match the trade-in offer made by another dealership. They applied a military discount and we agreed on a price. After which, the dealership tried to get me to fill out a loan application and provide my social security number. I reminded them that I was not applying for credit, this was being treated as cash purchase. When signing the contract documents, they had me sign a form agreeing I would apply for other financing if they did not receive funding from my lender (USAA). This seemed reasonable, however I was not given a copy of all of my signed documents. More than 10 days later, I inquired because my trade-in still had not been paid off even though it was already sold. They responded that they had tried 3x to reach out to USAA for funding. I contacted USAA who stated they had not funded the loan because Chapman BMW was requesting $6000 more than what was shown on the purchase contract. I informed Chapman BMW and they said they would correct this mistake. USAA called me the next morning to say that the incorrect dollar amount had been submitted yet again. I believe that Chapman BMW is trying to purposely have my loan rejected in order to make me go through their financing. Submitting incorrect documentation to a bank, to me, is considered fraud. Why they would try and pull one over when I have another $75k vehicle waiting in the production line with them and they have already sold my trade-in is beyond me. This is absolutely egregious behavior. More
by JennRahn
Employees Worked With
Wayne Reese
October 20, 2021
'The Proof Is in the Pudding' 2021Chapman BMW on 'The Proof Is in the Pudding' 2021 Chapman BMW on Camelback, this is my best experience at a dealership thus far. I have worked with many dealerships 'The Proof Is in the Pudding' 2021 Chapman BMW on Camelback, this is my best experience at a dealership thus far. I have worked with many dealerships as I change vehicles almost once a year and I am so impressed with their team and processes I am recommending it to you 100%. To begin with my BMW advisor Samuel Karver (SAM) is a very experience and resourceful individual. His knowledge of the BMW brand and its history is impressive. He made me feel welcome and every question and request of mine was answered the same day. My finance process was second to none. My Finance Manager was Jeremy Carithers one smart and fair gentleman he guided me trough the finance process and explained every option to ensure I was satisfied and understood my commitment. Chapman BMW on Camelback is the best BMW dealership in Arizona and probably the West Coast my advisors made sure everything I wanted and needed was covered and at the best price. I recommended anyone to go see Samuel Karver at Chapman BMW on Camelback. Call him: O: (602) 308-4269 M: (949) 370-9660 SamuelKarver@chapmanchoice.com v.r. Rick R More
by RT365
Employees Worked With
Samuel Karver, Jeremy Carithers,
October 19, 2021
Steve Murphy is an outstanding salesperson and BMW expert at Chapman BMW on Camelback.I have bought multiple M cars from him over the past 4 years and highly recommend him for anyone looking for a BMW in th at Chapman BMW on Camelback.I have bought multiple M cars from him over the past 4 years and highly recommend him for anyone looking for a BMW in the Phoenix area. He is always a pleasure to work with and by far the best car buying experiences I have had. Thanks, Steve and the team at Chapman BMW on Camelback More
by Linus
Employees Worked With
Steve Murphy
October 14, 2021
I first took my car to the BMW North Scottsdale and they were awful. Did not assist in my vehicle being covered under Warranty, and tried to charge me $3,500. I ended up leaving there and going to Chapman. were awful. Did not assist in my vehicle being covered under Warranty, and tried to charge me $3,500. I ended up leaving there and going to Chapman. Mitch was my service tech and was extremely helpful and knowledgeable. He assisted in getting the issue resolved and understanding that it should be covered under Warranty once he dug into it further. If you are considering between North Scottsdale BMW and Chapman, the choice is very easy. Don't make the mistake I did by going to North Scottsdale first. Very happy with Chapman and they have me as a customer for life now. More
by drew
Employees Worked With
Mitch, SERVICE SERVICE
October 07, 2021
Couldn't recommend Steve more! Made the experience super easy and comfortable. Wasn't expecting to buy a vehicle my first visit but Steve put together a deal that I couldn't refuse. From start to finish 5 s easy and comfortable. Wasn't expecting to buy a vehicle my first visit but Steve put together a deal that I couldn't refuse. From start to finish 5 stars all the way around! Very pleased with my new BMW! More
by CNote3231
Employees Worked With
Steve Murphy
October 04, 2021
Just purchased a used car and had a very pleasant experience. Mimi was my sales person and was very helpful thru my email communication, and handled everything perfectly at the dealership. Very kind experience. Mimi was my sales person and was very helpful thru my email communication, and handled everything perfectly at the dealership. Very kind and helpful! Sales Manager, Robert Mills, was also great, and I felt very comfortable throughout our conversations and left the store satisfied with the experience and my car! More
by Greg
Employees Worked With
MIMI, Robert Mills
October 01, 2021
5 STARS are not enough. This dealership and the people need 10 STARS. My wife and I were treated with the upmost respect by two True Professionals. Linda Daub and Robert Mills are two of the best in the need 10 STARS. My wife and I were treated with the upmost respect by two True Professionals. Linda Daub and Robert Mills are two of the best in the business. I have bought/sold more than 35 cars in my lifetime and NEVER has a purchase gone better and in less than 3 hours-start to finish including a test drive in the car. From the time we walked into the dealership until we left we were treated with Respect by people who knew what CUSTOMER SERVICE should be. After purchasing the car, a little work needed to be completed. I returned three days later to have the work accomplished which was going to take approx 3 hours. Instead in sitting around they gave me a car and told me to come back in 3 hours. I did and the car was completed as promised. I will come back AGAIN to purchase my next car and will deal with Linda Daub and Robert Mills. PS-I was in and out of the finace office in less than 15 minutes--no pressure with no additional charges. This dealership truely KNOWS what Customer Service means. Great Job Folks!! AZCARBOY More
by azcarboy
Employees Worked With
LINDA DAUB-Sales Professional, Robert Mills, SERVICE SERVICE
October 01, 2021
This is my 7th BMW to purchase from this dealership. Jason was amazing and made this transaction perfect and smooth. Eloy, delivered my car to me in Yuma and went over everything with me before he left Jason was amazing and made this transaction perfect and smooth. Eloy, delivered my car to me in Yuma and went over everything with me before he left with my OLD bmw! I love this dealership. Highly recommend! More
by cindy rosandich
Employees Worked With
Jason Howard and Eloy!, SERVICE SERVICE, Chapaman Auto Marketing
September 30, 2021
Steve did an amazing job helping my wife and I order and receive delivery of our new 2022 BMW X5 M50i. From the first phone call he was extremely helpful and diligent with our order! We drove in from New Me receive delivery of our new 2022 BMW X5 M50i. From the first phone call he was extremely helpful and diligent with our order! We drove in from New Mexico and were not at the dealership for more than 30 minutes! We definitely recommend working with Steve and the Camelback BMW team! More
by Luis Garcia
Employees Worked With
Steve Murphy, Steve Zucker
September 17, 2021
Steve was great from the phone to the showroom! He was referred to me by an advisor from another dealership! (That’s how good he is!) He was relaxed, knowledgeable, prepared for my visit and made the enti referred to me by an advisor from another dealership! (That’s how good he is!) He was relaxed, knowledgeable, prepared for my visit and made the entire process smooth. He truly worked for me and and I drove off in a car I love. Recommended! More
by Bee
Employees Worked With
Steve Murphy
