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Chapman BMW On Camelback

Phoenix, AZ

4.5
1,374 Reviews

830 E Camelback Rd

Phoenix, AZ

85014

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1,374 Reviews of Chapman BMW On Camelback

December 13, 2022

Great experience. No pressure, just very helpful. We arrived to buy at another dealer but they wouldn’t help us get the car we really wanted. Steve went the extra mi More

by Pam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Carithers, Steve Murphy
Dec 14, 2022 -

Chapman BMW On Camelback responded

Pam Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles. Chapman BMW on Camelback

December 13, 2022

First rate experience with excellent communication and on time service. Video of technician working was welcome. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SERVICE SERVICE
Dec 14, 2022 -

Chapman BMW On Camelback responded

Bill Thank you for your review and for visiting Chapman. We greatly appreciate your business and are very happy to hear you had such a good experience at our dealership. Chapman BMW On Camelback

December 01, 2022

Why can't I leave 0 stars? ?? Terrible experience at this dealership. The new car "genius" did not inform us how to charge our new EV. He never showed us the cables, never said More

by daniel.traynor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Steve Murphy
Dec 02, 2022 -

Chapman BMW On Camelback responded

Dan, Thank you for taking the time to speak with me today. I apologize we couldn’t provide you with the information you requested in a timely fashion. As I said, we will take your feedback and use it as a resource and learn from it. For now we wish you Sheer Driving Pleasure in your new BMW i4. Shane M. O’Hanrahan General Manager shane@chapmanbmw.com Direct (Camelback) 602.308.4973

October 18, 2022

As usual the dealer and the sales agent were great. I got a great service. More

by meve07
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Mills, SERVICE SERVICE, Chapaman Auto Marketing
Oct 19, 2022 -

Chapman BMW On Camelback responded

We greatly appreciate your business and are very happy to hear you had such a good experience at our dealership. Chapman BMW On Camelback

October 03, 2022

We were referred to this dealership and to Steve Murphy specifically. We had shopped at a couple of other dealerships before the referral, so we had a good barometer pf what to expect when shopping for a n More

by PC GRAY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Murphy
Oct 03, 2022 -

Chapman BMW On Camelback responded

PC Gray, Congratulations on your new BMW. Thank you for sharing your positive experience with our sales team! We are happy to hear you trusted us with your new vehicle purchase, and we are looking forward to working with you again. We are always here for all of your automotive needs. Chapman BMW On Camelback

September 25, 2022

Salesman and manager were disrespectful and condescending in there discussion with me and they added multiple unnecessary fees to the price of the vehicle. More

by alexbergstrom77
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Salesman and manager not listed
Oct 04, 2022 -

Chapman BMW On Camelback responded

Im sorry to read about your dissatisfaction with our staff. We strive to treat all our customer equally with the upmost respect and care. All of fees can be broken down and explained by your salesperson or a sales manager. If you have any further questions are we are able to win back your business please give me a call and lets see if we can get you into the car of your dreams. Shane M. O’Hanrahan General Manager shane@chapmanbmw.com 602.308.4973

August 24, 2022

Aaron in service is fantastic. He is always helpful when I bring our X2 in. Best of the best. More

by gmgatz7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SERVICE SERVICE
Aug 24, 2022 -

Chapman BMW On Camelback responded

We appreciate you sharing the positive feedback on your experience. We take pride in serving our customers and hope to see you again soon! Your Friends at Chapman BMW On Camelback

August 21, 2022

Everything was really fast and easy! Did not try and get you to buy thing you didn’t need like other dealerships. Great experience. More

by suarezlucia3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Reid, Steve Murphy, Steve Zucker, Stan Sanglier, Robert "RC" Cashatt, Robert Mills, SERVICE SERVICE, Robert Hirsch, Mike Anderson, Chapaman Auto Marketing
Aug 22, 2022 -

Chapman BMW On Camelback responded

Thank you for your review and for visiting Chapman. We greatly appreciate your business and we are very happy to hear that you had such a good experience at our dealership. Your Friends at Chapman BMW On Camelback

August 20, 2022

When we pulled up to the dealership Chapman Bmw On Camelback we were waiting for a salesman to come out and I guess we didn’t look like the BMW type. Finally Steve Murphy came outside and asked if he More

by jeannewolfsong
Price
Recommend Dealer
Yes
Employees Worked With
Steve Murphy
Aug 22, 2022 -

Chapman BMW On Camelback responded

Jeanne, Congratulations on your first BMW~ Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles. Your Friends at Chapman BMW On Camelback

August 08, 2022

Steve took care of me as I found the vehicle I was interested in, via the Costco Auto Program. Steve gave me several suggestions of alike vehicles as well and let me take it home for an overnight tes More

by Jeff Marshall
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Murphy
Aug 09, 2022 -

Chapman BMW On Camelback responded

Jeff, Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles. Your Friends at Chapman BMW On Camelback